Client Experience Support Specialist
Guidant Financial
Client Relations Representative, Administrative, Community Support
Spectrum Association Management
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $19 per hour
Job Level
Mid-LevelSenior
About the role
- Inspect homes for compliance by driving through neighborhoods Spectrum serves in Midland and Odessa (approximately 2 days per week) and note compliance issues
- Use personal vehicle for community drives (mileage reimbursed)
- De-escalate and resolve conflicts with difficult or upset homeowners; provide customer service and conflict resolution
- Perform administrative duties in the office when not driving neighborhoods
- Work with homeowners regarding compliance issues, improvement requests, and resolution of those issues and requests
- Receive Homeowner payments, answer billing questions, order office supplies, and follow up on outstanding issues
- Respond to customer inquiries by understanding the inquiry, reviewing previous similar inquiries and responses, researching information, assembling and forwarding information to the customer, and verifying customer understanding
- Continually increase job knowledge by participating in educational opportunities and reading/understanding governing documents of each homeowner’s association
- Attend board meetings when necessary
- Answer internal and external emails and phone calls; contribute to a positive team environment
Requirements
- Valid drivers’ license
- Auto insurance meeting minimum requirements and proof required at hire
- Reliable vehicle
- Good driving record
- Auto policy limits of at least $100,000.00 for each accident and $50,000.00 per person for bodily injury
- Comfortable helping frustrated homeowners / Proven skill in conflict resolution and customer service
- Computer literate and familiar with Microsoft Word, Excel, and iPad
- Ability to enter data into databases
- Organization and time management
- Problem solving and analysis
- Clear and professional communication, both written and verbal
- Customer service minded with the ability to work as a part of a team
- Strong organization and follow-up
- Attention to detail
- Able to understand and carry out oral and written requests
- Able to multitask and learn in a fast-paced environment
- Anticipates the needs of our clients by continually evaluating the environment during interfacing
- Attend board meetings when necessary
- No previous HOA industry experience required (industry experience not required)
