Customer Support Adviser
Seetec
Property Manager / Community Manager – HOA Communities
Spectrum Association Management
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $57,500 per year
Job Level
SeniorLead
About the role
- Serve as the face of the organization and liaison between HOA boards, homeowners, and vendors
- Passionately live the Same Day Response Policy and provide excellent customer service
- Manage daily, weekly, and monthly tasks for a portfolio of associations
- Plan for and facilitate association board meetings and annual meetings
- Vendor relations including bidding, contract negotiations, and project management
- Consult with other departments in support of communities
- Risk management, insurance coordination, and litigation support
- Prepare budgets and manage the finances of associations
- Attend approximately 25-40 evening board meetings annually and be available for after-hours emergencies
- Own tasks and projects end-to-end and coordinate with mentors and peers as needed
Requirements
- Approximately ten (8+) years of solid work experience
- Positive, customer-centric attitude and ability to take extreme ownership
- Team player, coachable, highly organized, accountable, and strong multi-tasker
- Ability to attend or run evening meetings (usually 25-40 per year)
- High-level organizational skills in fast-paced environment
- Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.)
- Ability to catch on to other business computer systems
- Strong customer-friendly and informative communication skills
- Some experience and knowledge of financial statements and budgets
- Comfortable with public speaking in small and large meetings
- Great conflict management skills in sometimes stressful situations
- Experience with gathering bids for large projects and management of those projects
- Experience or developed skills in customer services, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management
- Must be available for after-hour emergencies
- Must be able to commute to local Plano office daily during first year and attend onsite functions
- Must carry valid auto insurance with at least $100,000 per accident and $50,000 per person; proof required at hire
