SONDA

Support Engineer

• Registrar em sistema de forma clara, precisa e detalhada a descrição das ações executadas no atendimento;
• Manter os TMs informados sobre todo o ciclo de vida da sua solicitação (da abertura ao fechamento);
• Vivência com atendimento ao usuário final em campo (presencial).
• Conhecimento de rotinas de atendimento com fins de cumprimento de SLAs

Técnico de Suporte

• Record in the system clearly, accurately and in detail the description of the actions taken during each service.
• Keep the TMs informed about the entire lifecycle of their request (from opening to closure).
• Strong communication skills, professional demeanor and a customer-service focus.
• Ability to resolve or provide guidance for medium-complexity issues.

Support Technician

• Corrective and preventive maintenance, installation and relocation of multifunction and multi-brand printers; general microcomputer/PC support; remote-hands support when required.
• Complete all technical training provided, in accordance with company policy.
• Notify the SONDA team of any difficulties in fulfilling your duties.
• Escalate to the Level 3 (N3) support team when necessary; send evidence if part replacement or equipment replacement is required; request the validation code together with the requested part number from N3.
• Ensure compliance with service-level agreements (SLAs) for response and resolution; provide and update the status and progress of your tickets with the ticket management team, maintaining constant communication.
• Accurately and completely document all activities performed; complete the technical service report and update the ticket management app; include photographic records of the services provided to evidence completion; obtain the client’s signature/approval for the executed service as mandatory.
• Manage, control and inventory parts and spares under your responsibility and any local stock (storage); request replenishment of parts, handle reverse logistics, and perform maintenance and repair of backup equipment.
• Provide field service with travel to client sites for on-site support.
• Manage travel expenses, complete travel and expense spreadsheets for fuel, parking, tolls, etc., and submit expense reports in accordance with company policies.
• Company-leased vehicle: use only for work purposes; ensure maintenance, cleanliness and preservation of the vehicle; perform all required servicing on schedule; immediately notify SONDA management in the event of any incident or claim involving the vehicle, in accordance with company policies.
• Personal vehicle: must be used for technician travel and for transporting parts, spares and backup equipment that are under the contractor’s responsibility.

Technical Support Technician

• On-site and remote support for the CEO, Vice Presidents and their secretaries, as well as Embraer’s internal corporate users
• Installation / maintenance of SOFTWARE / APPLICATIONS on customer equipment
• HARDWARE maintenance, performing diagnostics and part replacement

DevOps Engineer

• Lead, manage, direct and coordinate the integration of new and/or existing technology solutions in accordance with company strategy and requirements.
• Responsible for the overall administration of the company's technology solution integration processes, considering infrastructure capacity, required quality validations, and maximizing the use of applications and their various uses in pursuit of continuous improvement.
• Collaborate directly or indirectly in the design, procurement, implementation and support of technology solutions.
• Ensure that infrastructure capacity is maintained at appropriate levels, taking into account growth projections.

DevOps Analyst

Administration

• Proporcionar apoyo técnico y funcional a clientes potenciales y clientes actuales, garantizando la satisfacción de estos.
• Diseñar, validar y presentar soluciones tecnológicas alineadas a las necesidades del cliente.
• Participar como arquitecto de preventa en oportunidades de negocio de alta complejidad técnica y comercial.
• Presentar productos, servicios y aplicativos destacando beneficios, ventajas competitivas y diferenciadores frente al mercado.
• Realizar levantamiento de requerimientos técnicos y funcionales.
• Elaborar propuestas técnicas, documentación y presentaciones ejecutivas.
• Acompañar al equipo comercial en reuniones estratégicas y técnicas con clientes.
• Identificar oportunidades de mejora y crecimiento en clientes del sector financiero y seguros.
• Garantizar el cumplimiento de estándares técnicos y buenas prácticas en las soluciones diseñadas.
• Mantener actualización constante sobre tendencias y soluciones tecnológicas orientadas al sector banca y seguros.

Administrador de Telecomunicaciones

Database Administrator

• Administer, monitor, and optimize Oracle and SQL Server environments
• Perform application performance analysis, identifying bottlenecks between the application and the database
• Perform end-to-end troubleshooting (application + database), including analysis of logs, queries and integrations
• Support development teams in optimizing queries, stored procedures and data modeling
• Ensure high availability, data integrity, and data security
• Respond to critical incidents with fast and accurate diagnosis
• Participate in continuous improvement, automation and environment evolution projects

Product Designer

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Project Leader

• Administrar, monitorar e otimizar ambientes Oracle e SQL Server
• Atuar na análise de performance de aplicações, identificando gargalos entre aplicação e banco de dados
• Realizar troubleshooting completo (aplicação + banco), incluindo análise de logs, queries e integrações
• Apoiar times de desenvolvimento na otimização de queries, procedures e modelagem de dados
• Garantir alta disponibilidade, integridade e segurança dos dados
• Atuar em incidentes críticos, com diagnóstico rápido e assertivo
• Participar de projetos de melhoria contínua, automação e evolução de ambiente

Administrador de Banco de Dados

Software Engineer

• Diseñar, desarrollar y mantener aplicaciones de software.
• Colaborar con equipos multidisciplinarios en proyectos tecnológicos.
• Analizar requerimientos y proponer soluciones eficientes.
• Asegurar la calidad del código mediante buenas prácticas y testing.

Desarrollador de SW

• Dirigir, administrar, liderar e coordenar a integração de novas e/ou existentes soluções tecnológicas, de acordo com a estratégia e os requisitos da empresa.
• É responsável pela administração geral dos processos de integração de soluções tecnológicas da empresa, considerando a capacidade de infraestrutura, validações de qualidade necessária, aproveitando ao máximo os aplicativos e seus diferentes usos em busca de melhoria contínua.
• Colaborar direta ou indiretamente no projeto, aquisição, implementação e suporte de soluções tecnológicas.
• Garantir que a capacidade da infraestrutura seja mantida em níveis adequados, levando em consideração as projeções de crescimento.

Analista DevOps

• Program software solutions in accordance with company standards and tools to meet the quality standards defined in the service level agreement, ensuring excellent service.
• Develop features as a member of the division and implement functionality according to the provided software and project specifications.
• Analyze system requirements, existing business processes, and information systems.
• Build enhancements and resolve defects.
• Create and execute unit tests and unit test plans.

ABAP Developer

Consultant

• Respond to support tickets
• Implement solutions and perform system integrations.

Customer Service Consultant

Recruitment

• Brindar asesoramiento técnico a las distintas líneas de negocio en los procesos de reclutamiento y selección.
• Asegurar la identificación, atracción y contratación de los perfiles más adecuados para cada posición.
• Asesorar a las áreas del negocio en la definición de perfiles, requisitos y estrategias de búsqueda.
• Gestionar de punta a punta los procesos de reclutamiento y selección.
• Identificar y relevar necesidades de contratación en conjunto con los líderes de cada área.
• Diseñar e implementar estrategias de atracción de talento utilizando fuentes internas y externas.
• Publicar y administrar avisos en diferentes portales y canales de reclutamiento.
• Realizar screening, entrevistas y evaluación de candidatos.
• Coordinar entrevistas con hiring managers y dar seguimiento a los procesos.
• Asegurar una experiencia positiva para los candidatos durante todo el proceso.
• Mantener actualizada la base de candidatos y pipelines activos.
• Proponer mejoras en los procesos de selección y en la atracción de talento.

Reclutador

• Provide technical support for tickets using the designated tools, ensuring end-user assistance.
• Receive, log, and resolve operational requests related to infrastructure and applications.
• Monitor and ensure operational routines are executed with quality and efficiency.
• Identify, categorize, and escalate incidents or problems to higher support levels when necessary.
• Perform technical support following standard operating procedures (SOPs).
• Ensure activities are documented in the ticket management tools.
• Follow security policies and operational best practices.
• Support continuous improvement initiatives, contributing to the optimization of workflows and processes.

Técnico de Suporte

Support Technician

Technical Support Technician

Support Technician

DevOps Analyst

Administrador de Telecomunicaciones

Database Administrator

Project Leader

Administrador de Banco de Dados

Desarrollador de SW

Analista DevOps

ABAP Developer

Customer Service Consultant

Reclutador

Technical Support Specialist