SONDA

Support Engineer

• Provide technical support to users in person and/or remotely.
• Install, configure, and maintain desktop computers, laptops, and peripherals.
• Provide support and troubleshooting for Windows operating systems.
• Configure and support printers, scanners, and network devices.
• Diagnose and resolve hardware and software issues.
• Log and track support tickets, ensuring deadlines and service levels are met.
• Assist with installation, relocation, and replacement of IT equipment.

Technical Support Technician

• Perform analysis, development, testing and implementation of fixes and enhancements to the client's SAP solutions, ensuring the efficiency and usability of the programs and transactions under your responsibility.
• Be responsible for N2 support, performing analysis and correction of issues reported by SAP functional consultants, contributing to the stability and continuity of operations.

Senior SAP ABAP Developer

Administration

• Administrar, configurar y brindar soporte sobre plataformas de comunicaciones unificadas.
• Gestionar soluciones Microsoft Teams Voice, incluyendo Direct Routing, Operator Connect, Dial Plans, Voice Routing Policies, Auto Attendants y Call Queues.
• Administrar y mantener SBC y Gateways AudioCodes.
• Realizar análisis, troubleshooting y debugging de protocolos SIP utilizando herramientas como Wireshark y Syslog.
• Gestionar integraciones entre Microsoft Teams y plataformas de telefonía corporativa.
• Configurar y administrar Microsoft Teams Rooms, dispositivos Logitech, Exchange Room Mailboxes y Teams Phone.
• Participar en la implementación y soporte de eventos corporativos mediante Teams Live Events y Town Halls.
• Colaborar en la administración y mantenimiento de entornos Cisco de comunicaciones unificadas (deseable).
• Generar y analizar reportes operativos mediante Power BI, CQD y herramientas de monitoreo.

Administrador de Telecomunicaciones

Full-stack Engineer

• Manage Linux and Unix servers in physical and virtual environments.
• Troubleshoot incidents and perform root cause analysis.
• Manage users, permissions, services, processes and file systems.
• Implement and monitor backup and recovery routines.
• Apply security patches and perform system hardening.
• Participate in planned change activities.

Linux Analyst, Mid-level

Network Engineer

• Plan, design, install, and maintain structured cabling infrastructure.
• Perform installation and maintenance of twisted pair cabling, fiber optics, and smart/intelligent patch cords.
• Make connections, disconnections, and perform maintenance on cross-connects.
• Install and organize racks, patch panels, and telecommunications infrastructure.
• Install and replace network assets such as switches, routers, and load balancers.
• Support activation of circuits and communication equipment.
• Provide first-level technical support to users and clients.
• Log service calls and follow up on tickets.
• Identify infrastructure issues and assist in incident resolution.
• Work collaboratively with technical teams to ensure service continuity.

Structured Cabling Technician – Network Infrastructure

• Perform corrective and preventive maintenance, installation and relocation of multifunction printers from multiple brands;
• Provide PC/microcomputer support and perform Remote Hands activities when required;
• Attend on-site service calls at client sites, ensuring SLAs are met;
• Log all service calls in the system, including technical reports, photographic evidence and client approval;
• Escalate to Tier 3 (N3) support teams for analysis and part replacement when necessary;
• Manage local inventory, spare parts, backup equipment and reverse logistics;
• Submit expense reports for travel-related costs (fuel, tolls, parking, etc.);
• Care for the equipment, tools and vehicle used during activities;
• Participate in company technical training and maintain ongoing communication with the team.

• Perform corrective and preventive maintenance, installation, and relocation of multi-function and multi-brand printers.
• Provide IT support and perform Remote Hands tasks when necessary.
• Respond to on-site service calls at client locations, ensuring compliance with SLAs.
• Log all service calls in the system, including technical reports, photographic evidence, and client sign-off.
• Engage N3 (Tier 3) support teams for analysis and parts replacement when necessary.
• Manage local inventory, spare parts, backup equipment, and reverse logistics.
• Reconcile and report travel expenses (fuel, tolls, parking, etc.).
• Maintain equipment, tools, and the vehicle used for duties.
• Participate in company technical training and maintain ongoing communication with the team.

Support Technician

• Perform on-site technical service calls, traveling to client sites;
• Perform corrective and preventive maintenance, installation, configuration, and relocation of multifunction printers and equipment from various manufacturers;
• Provide general PC/IT support and Remote Hands assistance when required;
• Diagnose and resolve hardware and system failures;
• Ensure compliance with service-level agreements (SLAs) for incident response and resolution;
• Update the status of service calls with the ticket management team;
• Record all performed activities, including technical reports, photographic evidence, and client sign-off/validation of the service;
• Manage inventory and control of parts, backup equipment, and materials under your responsibility;
• Request parts replenishment, handle reverse logistics, and track equipment repairs;
• Escalate to N3 support teams when necessary, providing technical evidence for analysis and component replacement;
• Participate in technical training provided by the company;
• Work in accordance with SONDA's safety standards, operational procedures, and internal policies.

Field Support Technician – Mobile

• Perform on-site technical service visits, traveling to client locations
• Carry out corrective and preventive maintenance, installation, configuration and relocation of multifunction printers and equipment from various manufacturers
• Provide general PC/microcomputer support and Remote Hands support when necessary
• Diagnose and resolve hardware and system failures
• Ensure compliance with SLA targets for ticket response and resolution
• Update the status of service requests with the team responsible for ticket management
• Record all activities performed, including technical reports, photographic evidence and client validation of the completed service
• Manage, inventory and control spare parts, backup equipment and materials under your responsibility
• Request replacement parts, perform reverse logistics and track equipment repairs
• Escalate to N3 support teams when required, providing technical evidence for analysis and component replacement
• Participate in technical training provided by the company
• Operate in accordance with SONDA’s safety standards, operational procedures and internal policies

Mobile Support Technician

• Perform corrective and preventive maintenance, installation, and relocation of multifunction and multi-brand printers.
• Provide microcomputer support and perform Remote Hands activities when required.
• Respond to on-site service calls at client locations, ensuring compliance with SLAs.
• Log all service activities in the system, including technical reports, photographic evidence, and client sign-off.
• Escalate to N3 support teams for analysis and replacement of parts when necessary.
• Manage local inventory, spare parts, backup equipment, and reverse logistics.
• Submit expense reports for travel-related costs (fuel, tolls, parking, etc.).
• Maintain care of equipment, tools, and the vehicle used for activities.
• Participate in company-provided technical training and maintain ongoing communication with the team.

• Execution of unit tests.
• Support in developing test cycle scenario materials.
• Support integrated testing activities.
• Process documentation.

SAP MM Consultant

• Perform unit testing
• Support the creation of test-cycle scenario materials
• Support integrated testing activities
• Document processes

SAP SD Consultant

Analyst

• Conduct interviews with technical experts and users to understand processes and systems.
• Document processes, operational procedures and workflows.
• Create manuals, guides, RunBooks and knowledge bases.
• Produce training materials and user support resources.
• Organize and standardize documents according to corporate standards.
• Review content to ensure clarity, quality and textual accuracy.
• Keep documentation up to date as systems and processes evolve.
• Convert tacit knowledge into structured documentation.
• Support knowledge management and continuous improvement initiatives.
• Use collaborative tools to organize and maintain documentation.

Technical Documentation Analyst

• Perform on-site technical service calls, traveling to client sites;
• Carry out corrective and preventive maintenance, installation, configuration, and relocation of multifunction printers and equipment from various manufacturers;
• Provide general PC/IT support and Remote Hands assistance when required;
• Diagnose and resolve hardware and system faults;
• Ensure compliance with service level agreements (SLAs) for response and resolution of tickets;
• Update the status of service calls with the team responsible for ticket management;
• Record all activities performed, including technical reports, photographic evidence, and client confirmation of the work performed;
• Control, inventory, and manage spare parts, backup equipment, and materials under your responsibility;
• Request part replacements, perform reverse logistics, and follow up on equipment repairs;
• Escalate to N3 support teams when necessary, providing technical evidence for analysis and component replacement;
• Participate in technical training provided by the company;
• Operate in accordance with SONDA's safety standards, operational procedures, and internal policies.

Mobile Field Support Technician

• Perform on-site technical service visits, traveling to customer locations;
• Carry out corrective and preventive maintenance, installation, configuration, and relocation of multifunction printers and equipment from various manufacturers;
• Provide general IT support and Remote Hands assistance when required;
• Diagnose and resolve hardware and system failures;
• Ensure compliance with SLA targets for response and resolution of tickets;
• Update the status of service calls with the team responsible for ticket management;
• Record all activities performed, including technical reports, photographic evidence, and customer sign-off on completed services;
• Manage control, inventory, and custody of spare parts, backup equipment, and materials under your responsibility;
• Request part replacements, perform reverse logistics, and track equipment repairs;
• Escalate to Level 3 (N3) support when necessary, providing technical evidence for analysis and component replacement;
• Participate in technical training provided by the company;
• Operate in accordance with SONDA's safety standards, operational procedures, and internal policies.