Mobile Field Support Technician

SONDA

Suporte Técnico em campo para a SONDA em Ubá/MG. Responsável por manutenção de equipamentos e atendimento em várias localidades.

Posted 7/16/2026full-timeUbá • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in on-site technical support, including installation, configuration, and maintenance of multifunction printers and IT equipment. Proficient in diagnosing hardware faults and ensuring compliance with service level agreements while maintaining effective communication and organizational skills.

Highest-signal resume keywords

On-Site Technical SupportInstallation And ConfigurationHardware Fault DiagnosisTechnical Report PreparationClass B Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Education In ITMaintenance And Repair Of EquipmentElectrical/Electronics KnowledgeNetworking FundamentalsService Level Agreement ComplianceTicket ManagementInventory ManagementReverse LogisticsTechnical Documentation InterpretationRemote Hands Assistance

Soft Skills

Good Communication SkillsOrganizational SkillsInterpersonal Relationships

Industry Keywords

Multifunction PrintersTechnical Service CallsClient SitesPreventive MaintenanceCorrective MaintenanceTechnical TrainingSafety StandardsOperational Procedures

About the role

Key responsibilities & impact

Perform on-site technical service calls, traveling to client sites;
Carry out corrective and preventive maintenance, installation, configuration, and relocation of multifunction printers and equipment from various manufacturers;
Provide general PC/IT support and Remote Hands assistance when required;
Diagnose and resolve hardware and system faults;
Ensure compliance with service level agreements (SLAs) for response and resolution of tickets;
Update the status of service calls with the team responsible for ticket management;
Record all activities performed, including technical reports, photographic evidence, and client confirmation of the work performed;
Control, inventory, and manage spare parts, backup equipment, and materials under your responsibility;
Request part replacements, perform reverse logistics, and follow up on equipment repairs;
Escalate to N3 support teams when necessary, providing technical evidence for analysis and component replacement;
Participate in technical training provided by the company;
Operate in accordance with SONDA's safety standards, operational procedures, and internal policies.

Requirements

What you’ll need

Completed technical education in IT, Technology, or related fields;
Experience providing on-site field technical support;
Experience with installation, configuration, maintenance, and repair of equipment;
Basic knowledge of electrical/electronics, computing, and networking fundamentals;
Experience in direct, in-person user support;
Proficiency in diagnosing and resolving hardware and/or system faults;
Ability to read and interpret manuals, diagrams, and technical documentation;
Experience preparing technical reports and service orders;
Good communication, organizational skills, and interpersonal relationships;
Valid, permanent Class B (or equivalent) driver's license (mandatory);
Availability for frequent travel and travel between sites (mandatory).

Benefits

Comp & perks

Flexible work arrangements that promote work-life balance.
Professional development and continuous growth of your skills, aligned with your interests.
A collaborative, diverse, and innovative environment that encourages teamwork.