Field Support Technician – Mobile

SONDA

Field Support Technician providing on-site technical assistance and maintaining equipment for SONDA clients. Collaborating with teams to ensure efficient service delivery and adherence to safety standards.

Posted 7/17/2026full-timeIpatinga • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in on-site technical support, including installation, configuration, and maintenance of multifunction printers and IT equipment. Proficient in diagnosing hardware and system failures while ensuring compliance with service-level agreements and maintaining accurate technical documentation.

Highest-signal resume keywords

Field Technical Support ExperienceInstallation And Configuration Of EquipmentDiagnosis And Resolution Of Hardware FaultsTechnical Report PreparationValid Driver's License (Category B)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Service CallsPreventive MaintenanceIT SupportHardware DiagnosisSystem Failure ResolutionTechnical Documentation InterpretationEquipment RepairInventory ManagementParts ReplenishmentReverse Logistics

Soft Skills

Good CommunicationOrganizational SkillsInterpersonal Relations

Industry Keywords

Service-Level Agreements (SLAs)Technical TrainingSafety StandardsOperational Procedures

About the role

Key responsibilities & impact

Perform on-site technical service calls, traveling to client sites;
Perform corrective and preventive maintenance, installation, configuration, and relocation of multifunction printers and equipment from various manufacturers;
Provide general PC/IT support and Remote Hands assistance when required;
Diagnose and resolve hardware and system failures;
Ensure compliance with service-level agreements (SLAs) for incident response and resolution;
Update the status of service calls with the ticket management team;
Record all performed activities, including technical reports, photographic evidence, and client sign-off/validation of the service;
Manage inventory and control of parts, backup equipment, and materials under your responsibility;
Request parts replenishment, handle reverse logistics, and track equipment repairs;
Escalate to N3 support teams when necessary, providing technical evidence for analysis and component replacement;
Participate in technical training provided by the company;
Work in accordance with SONDA's safety standards, operational procedures, and internal policies.

Requirements

What you’ll need

Completed technical/vocational education in IT, Technology, or related fields;
Experience in field technical support;
Experience installing, configuring, maintaining, and repairing equipment;
Basic knowledge of electrical/electronic systems, IT, and networking fundamentals;
Experience providing on-site user support;
Knowledge of diagnosis and resolution of hardware and/or system faults;
Ability to read and interpret manuals, diagrams, and technical documentation;
Experience preparing technical reports and service orders;
Good communication, organizational skills, and interpersonal relations;
Valid driver's license (category B or higher) — full and current (required);
Availability for frequent travel and on-site visits (required).

Benefits

Comp & perks

SONDA Academy: a learning platform designed to maximize your professional development.
SONDA Wellness: a program promoting personal-professional balance through initiatives focused on physical, mental, and social well‑being.
Flexible work arrangements to promote work‑life balance.
Ongoing professional development and skills growth aligned with your interests.
A collaborative, diverse, and innovative environment that encourages teamwork.