Technical Support Technician

SONDA

Technical Support Technician in São Paulo handling equipment maintenance and customer support. Responsible for printer installations and technical assistance in client locations.

Posted 7/17/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in performing corrective and preventive maintenance on multifunction printers, along with providing technical support for PCs and microcomputers. Strong communication skills and the ability to manage service calls and inventory effectively are essential.

Highest-signal resume keywords

Field Technical Support ExperienceCorrective And Preventive MaintenanceBasic Knowledge Of Electrical/Electronic SystemsValid Category B Driver's LicenseGood Communication And Interpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Corrective MaintenancePreventive MaintenanceTechnical SupportRemote Hands ActivitiesInventory ManagementService Call LoggingTechnical ReportingEscalation To Tier 3 SupportSpare Parts ManagementBackup Equipment Management

Soft Skills

Good Communication SkillsInterpersonal Skills

Certifications & Qualifications

Valid Category B Driver's License

Industry Keywords

Multifunction PrintersIT SupportElectrical SystemsElectronic SystemsNetworksService Level AgreementsClient ApprovalTechnical TrainingReverse LogisticsTravel-Related Expense Reporting

About the role

Key responsibilities & impact

Perform corrective and preventive maintenance, installation and relocation of multifunction printers from multiple brands;
Provide PC/microcomputer support and perform Remote Hands activities when required;
Attend on-site service calls at client sites, ensuring SLAs are met;
Log all service calls in the system, including technical reports, photographic evidence and client approval;
Escalate to Tier 3 (N3) support teams for analysis and part replacement when necessary;
Manage local inventory, spare parts, backup equipment and reverse logistics;
Submit expense reports for travel-related costs (fuel, tolls, parking, etc.);
Care for the equipment, tools and vehicle used during activities;
Participate in company technical training and maintain ongoing communication with the team.

Requirements

What you’ll need

Valid, permanent Category B driver's license (or higher).
Have a garage to store the company vehicle (when leased).
Experience in field technical support.
Basic knowledge of electrical/electronic systems, IT and networks.
Good communication and interpersonal skills.
Reside in the city where the vacancy is located.
Availability for frequent travel and long daily commutes.

Benefits

Comp & perks

Flexible work arrangements, promoting balance between your personal and professional life.
Professional development and continuous growth of your skills, aligned with your interests.
A collaborative, diverse and innovative environment that encourages teamwork.
SONDA Academy: a learning platform designed to maximize your professional development.
SONDA Wellness: a program that supports your work-life balance through initiatives focused on your physical, mental and social well-being.