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SONDA

Technical Support Technician

SONDA

Technical Support role at SONDA helping users with computer and network issues. Engaging in collaborative environment for personal and professional growth.

Posted 7/28/2026full-timeRio Branco • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in providing technical support for desktop and laptop systems, including installation, configuration, and troubleshooting of Windows operating systems and network devices. Strong communication and organizational skills enhance user support and service delivery.

Highest-signal resume keywords
Technical Support ExperienceWindows Operating SystemsDesktop And Laptop MaintenancePrinter And Network Device ConfigurationTroubleshooting Hardware And Software Issues

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical SupportDesktop MaintenanceLaptop MaintenanceWindows Operating SystemsPrinter ConfigurationNetwork Device ConfigurationHardware TroubleshootingSoftware TroubleshootingTicket LoggingService Level Management
Soft Skills
Communication SkillsOrganizational SkillsUser Support Focus
Industry Keywords
IT Equipment InstallationRemote SupportOn-Site SupportNetworking Basics

About the role

Key responsibilities & impact
  • Provide technical support to users in person and/or remotely.
  • Install, configure, and maintain desktop computers, laptops, and peripherals.
  • Provide support and troubleshooting for Windows operating systems.
  • Configure and support printers, scanners, and network devices.
  • Diagnose and resolve hardware and software issues.
  • Log and track support tickets, ensuring deadlines and service levels are met.
  • Assist with installation, relocation, and replacement of IT equipment.

Requirements

What you’ll need
  • Experience providing on-site and/or remote technical support.
  • Knowledge of desktop and laptop maintenance.
  • Experience with Windows operating systems.
  • Experience configuring printers and network devices.
  • Basic understanding of networking, hardware, and software.
  • Good communication and organizational skills, with a strong focus on user support.

Benefits

Comp & perks
  • Flexible work arrangements to promote work–life balance.
  • Professional development and ongoing skills growth aligned with your interests.
  • A collaborative, diverse, and innovative environment that encourages teamwork.
  • SONDA Academy: a learning platform designed to maximize your professional development.
  • SONDA Wellness: a program that supports balance between personal and professional life, offering initiatives focused on physical, mental, and social well-being.