Field Support Technician

SONDA

Support Technician providing field technical support and equipment maintenance for clients. Focused on ensure prompt responses and effective troubleshooting during onsite visits.

Posted 7/16/2026full-timeMontes Claros • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in performing on-site technical service, including installation, configuration, and maintenance of multifunction printers and IT equipment. Proficient in diagnosing hardware failures and ensuring compliance with service level agreements while maintaining effective communication and organizational skills.

Highest-signal resume keywords

Field Technical SupportInstallation And Configuration Of EquipmentDiagnosing Hardware FailuresTechnical Report PreparationValid Driver's License (Category B)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical Service VisitsCorrective And Preventive MaintenanceMultifunction Printer InstallationHardware And System Failure DiagnosisTechnical Documentation InterpretationInventory ManagementReverse LogisticsSLA ComplianceUser SupportEquipment Repair

Soft Skills

Good Communication SkillsOrganizational SkillsInterpersonal Skills

Industry Keywords

Information TechnologyTechnical/Vocational EducationSafety StandardsOperational ProceduresInternal Policies

About the role

Key responsibilities & impact

Perform on-site technical service visits, traveling to customer locations;
Carry out corrective and preventive maintenance, installation, configuration, and relocation of multifunction printers and equipment from various manufacturers;
Provide general IT support and Remote Hands assistance when required;
Diagnose and resolve hardware and system failures;
Ensure compliance with SLA targets for response and resolution of tickets;
Update the status of service calls with the team responsible for ticket management;
Record all activities performed, including technical reports, photographic evidence, and customer sign-off on completed services;
Manage control, inventory, and custody of spare parts, backup equipment, and materials under your responsibility;
Request part replacements, perform reverse logistics, and track equipment repairs;
Escalate to Level 3 (N3) support when necessary, providing technical evidence for analysis and component replacement;
Participate in technical training provided by the company;
Operate in accordance with SONDA's safety standards, operational procedures, and internal policies.

Requirements

What you’ll need

Completed technical/vocational education in Information Technology, Technology, or related fields;
Experience providing field technical support;
Experience installing, configuring, maintaining, and repairing equipment;
Basic knowledge of electrical/electronic principles, computer hardware, and network basics;
Experience with in-person user support;
Knowledge of diagnosing and resolving hardware and/or system failures;
Ability to read and interpret manuals, diagrams, and technical documentation;
Experience preparing technical reports and work orders;
Good communication, organizational skills, and interpersonal skills;
Valid driver's license (category B or higher) — mandatory;
Availability for frequent travel and on-site assignments — mandatory.

Benefits

Comp & perks

SONDA Academy: a learning platform designed to maximize your professional development.
SONDA Wellness: a program that supports work–life balance and promotes initiatives focused on your physical, mental, and social well-being.