Mobile Support Technician

SONDA

Técnico de Suporte (Volante) – Campo providing on-site technical support for clients at SONDA. Engaging in maintenance, troubleshooting, and equipment management in the field.

Posted 7/17/2026full-timePatos de Minas • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in on-site technical support, including installation, configuration, and maintenance of multifunction printers and IT equipment. Proficient in diagnosing hardware and system failures while ensuring compliance with service level agreements.

Highest-signal resume keywords

Field Technical SupportInstallation And ConfigurationHardware Diagnosis And ResolutionTechnical Report PreparationValid Driver's License (Category B)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Education In ITMaintenance And Repair Of EquipmentBasic Knowledge Of Electrical SystemsIT And Networking FundamentalsService Request Management

Soft Skills

Good Communication SkillsOrganizational SkillsInterpersonal Relationships

Tools & Technologies

Multifunction PrintersPC/Microcomputer SupportRemote Hands Support

Industry Keywords

SLA ComplianceTechnical DocumentationSpare Parts ManagementReverse LogisticsSafety Standards

About the role

Key responsibilities & impact

Perform on-site technical service visits, traveling to client locations
Carry out corrective and preventive maintenance, installation, configuration and relocation of multifunction printers and equipment from various manufacturers
Provide general PC/microcomputer support and Remote Hands support when necessary
Diagnose and resolve hardware and system failures
Ensure compliance with SLA targets for ticket response and resolution
Update the status of service requests with the team responsible for ticket management
Record all activities performed, including technical reports, photographic evidence and client validation of the completed service
Manage, inventory and control spare parts, backup equipment and materials under your responsibility
Request replacement parts, perform reverse logistics and track equipment repairs
Escalate to N3 support teams when required, providing technical evidence for analysis and component replacement
Participate in technical training provided by the company
Operate in accordance with SONDA’s safety standards, operational procedures and internal policies

Requirements

What you’ll need

Completed technical education in IT, Technology or related fields
Experience providing field technical support
Experience with installation, configuration, maintenance and repair of equipment
Basic knowledge of electrical/electronic systems, IT and networking fundamentals
Experience with on-site user support
Ability to diagnose and resolve hardware and/or system issues
Ability to read and interpret manuals, diagrams and technical documentation
Experience preparing technical reports and service orders
Good communication, organizational skills and interpersonal relationships
Valid and definitive driver’s license, category B or higher (required)
Availability for frequent travel and on-site assignments (required)

Benefits

Comp & perks

Flexible work arrangements to support work–life balance
Professional development and continuous skills growth aligned with your interests
A collaborative, diverse and innovative environment that encourages teamwork