SHI International Corp.

Data Analyst

• Oversee the performance and development of the sales support team.
• Ensure efficient management of service orders, customer issues, and team inboxes to meet service level agreements.
• Track and analyze orders, coaching new employees, and resolving escalated issues.
• Foster a culture of continuous improvement and professional development.

Senior Pricing and Contract Analytics Manager

Project Manager

• Lead multiple projects of varying complexity, ensuring adherence to defined scope, quality standards, timelines, and deliverables.
• Develop, maintain, and execute comprehensive project and process documentation, including project plans, SOPs, workflow diagrams, and meeting minutes.
• Plan, schedule, and facilitate project kickoff, status/stand-up, and closeout meetings, maintaining a professional and polished presence in all stakeholder interactions.
• Track project progress and manage outstanding action items across multiple stakeholders, ensuring timely follow-up, accountability, and resolution.
• Provide regular project status updates throughout the full project lifecycle, proactively identifying risks and implementing mitigation strategies to protect timelines and objectives.
• Build, maintain, and optimize workflows within Asana by partnering closely with Marketing teams to ensure smooth handoffs, consistent communication, and efficient end-to-end execution.

Marketing Project Manager

Account Executive

• Master SHI’s value proposition to consistently exceed revenue and profit goals, and develop penetrating sales strategies and pricing proposals.
• Cultivate relationships with existing customers and establish new ones through targeted sales techniques, including cold calling, meetings, and networking.
• Identify and create opportunities in the sales pipeline to achieve sales targets, develop business with existing customers, and establish new customers using targeted sales techniques.
• Collaborate with sales management to identify and manage sales opportunities, aiming to meet or exceed quarterly and annual targets.
• Build proactive partnerships with internal SHI support teams and external industry partners to drive business and maintain joint selling initiatives.
• Understand customer’s business objectives, IT priorities, and initiatives to provide tailored solutions.
• Position and effectively communicate SHI’s portfolio of products, solutions, services, and capabilities to customers and partners.
• Be aware of SHI’s industry competition and how to properly showcase our offerings and defend SHI’s value to win new business.
• Foster successful cross-department relationships and engage with extended SHI support teams for identifying new business opportunities and leveraging support resources.
• Build market awareness of SHI through participation in local/regional industry events, organizations, and affiliations.
• Continuously educate oneself to remain current on industry trends, products, and market conditions.

Microsoft Account Executive

Designer

• Own the end-to-end creative vision for large-scale conferences, trade shows, and internal events.
• Translate business goals and brand narratives into immersive, high-impact experiences across scenic environments, activations, and integrated digital and physical collateral.
• Lead the creative vision for events by developing compelling, cohesive experiences aligned to brand, messaging, and business objectives.
• Define end-to-end experience frameworks, including environments, activations, and supporting collateral.
• Guide projects from concept through execution, maintaining design integrity.
• Recommend and define comprehensive event content packages, including signage systems, digital displays, print collateral, and interactive touchpoints.

Principal Consultant – Experiential Design

Solutions Engineer

• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers' business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Solutions Engineer – Enterprise

Enterprise Account Executive

Manager

• Lead transformation initiatives to evolve ITAM capabilities into an enterprise-grade operating model
• Design and implement end-to-end asset lifecycle processes (procurement → inventory → deployment → maintenance → retirement)
• Build and mature ITAM capabilities across: Hardware Asset Management (HAM) Software Asset Management (SAM) SaaS and cloud asset management
• Drive governance and standardization of HAM processes, including inventory accuracy, refresh cycles, and lifecycle controls
• Establish and mature SAM capabilities, including license management, compliance, reclamation, and optimization
• Own ServiceNow ITAM strategy, including HAM Pro, SAM Pro, workflow automation, and CMDB integration
• Identify and eliminate process gaps; standardize and scale workflows
• Partner with the ITAM Process Lead on roadmap development and transformation milestones
• Establish governance, policies, and compliance controls
• Drive asset data quality, normalization, and visibility improvements
• Collaborate across IT, finance, procurement, and security teams
• Develop KPIs, dashboards, and reporting to measure performance and maturity
• Modernize ITAM practices and embed them into IT operations

Senior Manager – ITAM

• Lead, coach, and develop a team of Microsoft licensing professionals focused on customer retention, licensing expertise, and account management excellence.
• Build a high-performance, customer-centric culture that emphasizes consultative engagement, proactive support, and measurable customer outcomes.
• Drive customer retention strategies by ensuring customers realize ongoing value from their Microsoft investments and contractual relationships.
• Ensure the team delivers trusted advisor-level guidance across Microsoft licensing programs, cloud subscriptions, contract structures, and lifecycle management.
• Partner with sales, customer success, solution specialists, and Microsoft stakeholders to develop account strategies that strengthen customer relationships and improve retention.
• Establish performance metrics and accountability measures focused on customer satisfaction, retention, renewal attainment, and operational excellence.
• Collaborate with leadership to identify customer trends, market opportunities, and process improvements that enhance the organization's Microsoft practice.
• Support strategic business initiatives focused on increasing customer loyalty, improving contract retention rates, and expanding long-term customer value.

Manager – Microsoft Licensing

Sales

• Develop and execute a strategic sales plan to achieve organizational sales targets and drive revenue growth in alignment with business objectives
• Provide dynamic leadership to the sales team, cultivating a high-performance culture through effective coaching, motivation, and performance management
• Identify and pursue new business opportunities, leveraging market insights and competitive analysis to expand the customer base and increase market share
• Build and maintain strong relationships with key clients, partners, and stakeholders to enhance customer satisfaction and loyalty
• Oversee the sales budgeting and forecasting process, ensuring accurate financial planning and resource allocation
• Monitor sales performance metrics and analyze data to identify trends, opportunities, and areas for improvement, driving accountability and continuous improvement
• Collaborate with marketing and product teams to develop and implement effective sales strategies and campaigns that align with market demands
• Ensure compliance with sales policies, procedures, and ethical standards, safeguarding the organization’s reputation and integrity
• Drive innovation and continuous improvement in sales processes and practices to enhance efficiency and effectiveness
• Report on sales performance, challenges, and strategic initiatives to senior leadership, providing actionable insights and recommendations

Director – Enterprise Sales

• Develop and execute a strategic sales plan to achieve organizational sales targets and drive revenue growth in alignment with business objectives.
• Provide dynamic leadership to the sales team, cultivating a high-performance culture through effective coaching, motivation, and performance management.
• Identify and pursue new business opportunities, leveraging market insights and competitive analysis to expand the customer base and increase market share.
• Build and maintain strong relationships with key clients, partners, and stakeholders to enhance customer satisfaction and loyalty.
• Oversee the sales budgeting and forecasting process, ensuring accurate financial planning and resource allocation.
• Monitor sales performance metrics and analyze data to identify trends, opportunities, and areas for improvement, driving accountability and continuous improvement.
• Collaborate with marketing and product teams to develop and implement effective sales strategies and campaigns that align with market demands.
• Ensure compliance with sales policies, procedures, and ethical standards, safeguarding the organization’s reputation and integrity.
• Drive innovation and continuous improvement in sales processes and practices to enhance efficiency and effectiveness.
• Report on sales performance, challenges, and strategic initiatives to senior leadership, providing actionable insights and recommendations.

• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers' business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

• Master SHI’s value proposition to consistently exceed revenue and profit goals.
• Cultivate relationships with existing customers and establish new ones through targeted sales techniques, including cold calling, meetings, and networking.
• Identify and create opportunities in the sales pipeline to achieve sales targets.
• Collaborate with sales management to identify and manage sales opportunities.
• Build proactive partnerships with internal SHI support teams and external industry partners.

Account Executive, PubSec

Operations

• Manage and update CRM data, including account transfers, auditing renewal opportunities, updating orphan accounts, and monitoring LOB opportunities.
• Deliver weekly reports on open leads, create custom CRM views for sales, and track common CRM issues through helpdesk tickets.
• Maintain CRM guides, develop communications for new initiatives, and provide user support for CRM-related issues.
• Create and manage CRM campaigns, including tracking event invitations and reporting to leadership.
• Validate and update CRM hierarchies and sales keys, including auditing global keys and ensuring the correct assignment of Business Unit Leaders.

Support Operations Specialist – Global Sales

• Own Strategic Regional Relationships: Build and maintain deep relationships with core OEM partners (e.g., Dell, Palo Alto, Fortinet, CrowdStrike, VMware) within your assigned region.
• Act as Local Escalation Point: Serve as the go-to resource for both SHI and partner field teams when issues or opportunities arise.
• Advance Deal Flow & Partner Advocacy: Support the local sales pipeline, ensure partner advocacy, and drive measurable business impact.
• Represent SHI at Partner Events: Maintain a consistent, intentional local presence at key OEM and partner events to influence outcomes and build SHI’s regional brand.
• Deliver Regional Insights: Map local relationships, identify gaps, and provide transparent feedback to inform where SHI should invest or intervene.
• Communicate SHI’s Regional Value: Articulate the full scope of SHI’s business in the region, including commercial, enterprise, and global sellers - not just individual books of business.
• Support Leadership Decisions: Inform leadership on where relationships are strong/weak, which partners are truly strategic at the regional level, and where new opportunities exist.

Senior Pricing and Contract Analytics Manager

Marketing Project Manager

Microsoft Account Executive

Principal Consultant – Experiential Design

Solutions Engineer – Enterprise

Enterprise Account Executive

Senior Manager – ITAM

Enterprise Account Executive

Manager – Microsoft Licensing

Director – Enterprise Sales

Director – Enterprise Sales

Solutions Engineer – Enterprise

Account Executive, PubSec

Support Operations Specialist – Global Sales

Field Alliances Manager – Data Center