SHI International Corp.

Manager

• Oversee the day-to-day operations of the dedicated onsite and remote SHI contractor team, ensuring efficient and effective IT service delivery for approximately 150 client employees.
• Manage and develop a team of Support Engineers (L1, L2, Application Support, SQL DBA, O365/Azure/Network Engineers), ensuring adherence to SLAs and high-quality customer service.
• Act as the primary onsite point of escalation for technical and service issues, coordinating with remote SHI resources as needed.
• Ensure all managed services defined in the SOW are delivered, including Service Desk, Hardware Support, End-User Support, Azure IaaS/PaaS Management, Network & Security Device Management, Database Administration, Backup & DR, and Service Monitoring.
• Monitor performance metrics, ticket trends, and SLA scorecards; implement strategies for continuous improvement.
• Serve as the primary technical liaison between client stakeholders and the SHI-managed services team, representing SHI in all onsite engagements and reviews.
• Foster strong relationships with client executives, technical contacts, and end-users, ensuring clear communication and alignment of IT support with business goals.
• Participate in Quarterly Business Reviews and other governance meetings, providing reporting and insight into service delivery performance and opportunities for optimization.
• Ensure all activities comply with the client’s security, compliance, and operational requirements.
• Support resource allocation and cost control efforts as required by the SHI SOW, collaborating with remote Technical Account Managers and SHI management.

Manager – MSP Service Support

Engineer

• Design, build, and support Microsoft 365, Exchange Online, Entra ID (Azure AD), and directory services
• Administer identity platforms including Entra ID, and Active Directory, and Okta
• Administer and optimize the customer’s Microsoft 365 Collaboration Suite, including Teams, Exchange Online, SharePoint, and OneDrive
• Design, implement, and manage Conditional Access policies within Entra ID (Azure AD) to enforce security requirements and compliance
• Collaborate with security and compliance teams to ensure Conditional Access policies align with organizational policies and regulatory requirements
• Monitor, troubleshoot, and resolve performance, security, and availability issues

Managed Services Engineer – Microsoft 365, Identity

• Design, deploy, and maintain secure and resilient hybrid network solutions across on‑premises and cloud environments, leveraging Palo Alto, Juniper Mist, and Fortinet technologies, including Azure‑based infrastructure and ExpressRoute/MegaPort connectivity.
• Manage, configure, and troubleshoot Palo Alto firewalls (hardware and VM Series in Azure), Fortinet firewalls, and Juniper Mist switching and wireless technologies.
• Administer and optimize network security devices and policies across traditional and cloud network segments, ensuring compliance with security best practices.
• Monitor network performance and security events using LogicMonitor, proactively addressing alerts and supporting capacity planning.
• Oversee ExpressRoute/MegaPort connectivity, including configuration, monitoring, and troubleshooting of cloud interconnects.
• Perform advanced troubleshooting, root cause analysis, and resolution for complex network issues across LAN, WAN, Wi‑Fi, and security platforms.
• Manage network infrastructure projects, including upgrades, migrations, and greenfield deployments, ensuring minimal client disruption.
• Configure, monitor, and optimize firewalls, VPNs, and security policies on Palo Alto and Fortinet platforms.
• Implement and support wireless solutions, particularly Juniper Mist and Meraki, including site surveys, RF planning, and performance tuning.
• Maintain network documentation, including topologies, configurations, and change logs.
• Collaborate with client IT teams, vendors, and internal stakeholders to deliver high‑quality, client‑focused solutions.
• Participate in the on‑call rotation and provide escalation support for critical network incidents.
• Remain current on industry trends and best practices, recommending improvements as appropriate.

Managed Services Engineer – Network

Full-stack Engineer

• The Sr. Software Engineer will be responsible for the analysis, design, and development of software solutions.
• Work with internal stakeholders to understand their business needs to build new custom applications and influence system design.
• Support software design process based on functional requirements
• Consult with project teams and end users to identify application requirements
• Design, develop, and implement new software features or modifications to existing software
• Support CI/CD process for stability, efficiency, security, and quality of all shipped code
• Support Runtime platform maintenance, integration of new features, and release fixes
• Make recommendations for continuous improvement of SDLC and DevOps
• Design, develop, and implement code automation for improving efficiency and enforcing quality/security baselines
• Support in the creation and maintenance of documentation
• Participate in advanced support escalation for live site management
• Mentor junior team members and train others as an SME

Senior Software Engineer

Account Executive

• Identify, engage, and grow partnerships with TCS, Wipro, and HCL to influence global IT spend
• Develop and execute account plans aligned with SHI’s global sales strategy and GSI objectives
• Build and manage a robust pipeline of opportunities through proactive outreach, networking, and collaboration with SHI’s internal teams
• Establish trusted advisor relationships with senior stakeholders at GSIs, including executive management, technology leadership, and sourcing teams
• Collaborate with SHI Account Executives, Technical Strategists, and OEM partners to deliver integrated solutions
• Promote SHI’s full portfolio of IT infrastructure, cloud, cybersecurity, and services offerings
• Work closely with internal support teams, marketing, and partner alliances to execute joint initiatives and events

Global Sales Account Executive

• Drive strategic growth for SHI International by developing and expanding relationships with existing Pharmaceutical accounts.
• Build and manage a robust pipeline of opportunities through proactive outreach, networking, and collaboration with SHI’s internal teams.
• Establish trusted advisor relationships with senior stakeholders within accounts, including executive management, technology leadership, and sourcing teams.
• Promote SHI’s full portfolio of IT infrastructure, cloud, cybersecurity, and services offerings.

Global Sales Account Executive, Pharmaceuticals

• Master SHI’s value proposition to consistently exceed revenue and profit goals, and develop penetrating sales strategies and pricing proposals.
• Cultivate relationships with existing customers and establish new ones through targeted sales techniques, including cold calling, meetings, and networking.
• Identify and create opportunities in the sales pipeline to achieve sales targets, develop business with existing customers, and establish new customers using targeted sales techniques.
• Collaborate with sales management to identify and manage sales opportunities, aiming to meet or exceed quarterly and annual targets.
• Build proactive partnerships with internal SHI support teams and external industry partners to drive business and maintain joint selling initiatives.
• Understand customer’s business objectives, IT priorities, and initiatives to provide tailored solutions.
• Position and effectively communicate SHI’s portfolio of products, solutions, services, and capabilities to customers and partners.
• Be aware of SHI’s industry competition and how to properly showcase our offerings and defend SHI’s value to win new business.
• Foster successful cross-department relationships and engage with extended SHI support teams for identifying new business opportunities and leveraging support resources.
• Build market awareness of SHI through participation in local/regional industry events, organizations, and affiliations.
• Continuously educate oneself to remain current on industry trends, products, and market conditions.

Account Executive – Global

Director

• The Senior Director, Microsoft Services is accountable for the success, growth, and strategic direction of SHI’s Microsoft Services practice
• Set and execute a clear strategic vision for the Microsoft Services practice, translating market trends and Microsoft platform signals into prioritized investments and repeatable offerings
• Build, lead, and retain high-performing teams of engineers, architects, and delivery leaders
• Serve as an executive advisor to enterprise clients, connecting business priorities to Microsoft strategies that drive adoption, value realization, and sustained outcomes
• Drive growth of professional services revenue by shaping offerings, supporting strategic pursuits, and expanding enterprise client relationships

Senior Director – Microsoft Services

Solutions Engineer

• Provide our diverse range of customers with impartial, industry-leading advice and expertise to help them select the right solutions to drive improved technology maturity, deliver new services securely and realise real value through business outcomes.
• Support the Sales teams in breaking into high-value new accounts, demonstrating the experience, expertise and strength of opinion that proves credibility.
• Lead Solution Sales opportunities from inception through to handover into delivery.
• Support the development of the team and the wider department by contributing to team projects as well as helping team members with customer engagements and mentoring to help them achieve their own goals and career aspirations.
• Act as a thought leader and Input in to SHI’s technology go-to-market message, driving and promoting our opinion, breadth of capability and experiences to internal teams, customers and partners.

Senior Solutions Architect – Cyber Security

Performance Marketing

• Create and implement effective marketing strategies and plans to achieve business objectives.
• Conduct market research by analyzing market trends, customer needs, and competitive landscape to inform marketing strategies.
• Plan, execute, and monitor marketing campaigns across various channels, including digital, print, and social media.
• Develop engaging content for marketing materials, including blogs, social media posts, and email newsletters.
• Optimize website content for search engines and manage paid search campaigns to drive traffic and conversions.
• Collect and analyze data to measure the effectiveness of marketing campaigns and make data-driven decisions.
• Maintain and enhance the company’s brand image and ensure consistent messaging across all marketing channels.
• Build and maintain relationships with customers through various engagement strategies and customer service initiatives.
• Allocate and manage the marketing budget effectively to maximize ROI.
• Work closely with cross-functional teams, including sales, product development, and design, to ensure cohesive marketing efforts.

Paid Media Manager

• The Solutions Engineer is responsible for evaluating customer Microsoft 365 environments to determine Copilot readiness.
• Assessing Microsoft 365 tenants across identity, security, compliance, and data architecture.
• Evaluating SharePoint, OneDrive, Teams, Outlook, and related workloads to understand how information is structured, shared, governed, and accessed.
• Analyzing collaboration and usage patterns to determine whether Copilot can generate accurate, meaningful, and safe responses.
• Assessing Microsoft Graph data exposure and signal quality and its impact on Copilot prompt behavior.
• Identifying risks related to oversharing, legacy permissions, unmanaged content, and fragmented information architecture.
• Reviewing and validating Entra, Purview, Defender, and related controls to support least privilege access, data protection, and compliance alignment.
• Delivering clear Copilot readiness assessments with prioritized remediation recommendations.

Solutions Engineer – M365 Copilot Readiness

• Collaboration with multiple layers of contacts within client organizations, including but not limited to CIO, CSO, CISO, Security Engineers, and procurement to strengthen our overall customer relationship and better understand the goals and objectives they are trying to achieve.
• Understand the company’s service offerings in all solution practice areas by attending company training and expanding knowledge through self-study.
• Educate sales teams on cybersecurity solution selling and key technologies through 1x1, team, and company training.
• Staying current on new technology, trends, and market behavior by studying market trends and the industry landscape.
• Engaging in self-study and independent work in lab facilities to increase job-related knowledge and skills.
• Developing collateral to assist with cybersecurity sales engagements.
• Developing use cases in the SHI lab to support sales engagements​.

Presales Solutions Engineer – Security

• Build and maintain deep relationships with core OEM partners (e.g., Dell, Palo Alto, Fortinet, CrowdStrike, VMware) within your assigned region
• Serve as the go-to resource for both SHI and partner field teams when issues or opportunities arise
• Support the local sales pipeline, ensure partner advocacy, and drive measurable business impact
• Maintain a consistent, intentional local presence at key OEM and partner events to influence outcomes and build SHI’s regional brand
• Map local relationships, identify gaps, and provide transparent feedback to inform where SHI should invest or intervene
• Articulate the full scope of SHI’s business in the region, including commercial, enterprise, and global sellers - not just individual books of business
• Inform leadership on where relationships are strong/weak, which partners are truly strategic at the regional level, and where new opportunities exist

Field Alliances Manager – Data Center

• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers' business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Solutions Engineer – Enterprise

• Design, deploy, and support Qumulo file storage clusters in Microsoft Azure
• Administer Azure Storage services, including Azure Files, Blob Storage, and Managed Disks
• Monitor, troubleshoot, and resolve storage performance, capacity, and availability issues
• Optimize storage environments for performance, resiliency, security, and cost efficiency
• Lead and contribute to managed services projects and service improvement initiatives
• Engage directly with customers through meetings, incidents, change requests, and project delivery
• Develop, maintain, and follow Standard Operating Procedures (SOPs) for storage operations
• Implement monitoring, alerting, and reporting using Azure Monitor and Log Analytics
• Support Infrastructure as Code (IaC) and automation initiatives for repeatable deployments
• Track time and document work accurately in SHI systems
• Participate in audits, compliance activities, and a rotating on‑call schedule
• Escalate complex issues and collaborate with senior engineers and architects when needed
• Provide support and guidance to lower‑tier engineers as needed