Support Operations Specialist – Global Sales

SHI International Corp.

Global Sales Support Operations Specialist managing CRM data and processes for SHI International Corp. Ensuring operational excellence through tool optimization and user support.

Posted 6/24/2026full-timeSomerset • New Jersey • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Manage and update CRM data, including account transfers, auditing renewal opportunities, updating orphan accounts, and monitoring LOB opportunities.
Deliver weekly reports on open leads, create custom CRM views for sales, and track common CRM issues through helpdesk tickets.
Maintain CRM guides, develop communications for new initiatives, and provide user support for CRM-related issues.
Create and manage CRM campaigns, including tracking event invitations and reporting to leadership.
Validate and update CRM hierarchies and sales keys, including auditing global keys and ensuring the correct assignment of Business Unit Leaders.

Requirements

What you’ll need

Minimum of 2 years in SHI sales or sales support role
Bachelor’s Degree
Fluency in SHI-branded CRM tool
Strong understanding and working knowledge of SHI sales structure, systems, and processes.
Proficiency in MS Office tools – Outlook, Word, Excel, and PowerPoint.

Benefits

Comp & perks

Health, wellness, and financial benefits to offer peace of mind to you and your family.
Continuous professional growth and leadership opportunities.
World-class facilities and the technology you need to thrive.
401K and flexible spending.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRM managementdata auditingreportingcampaign managementdata validationsales key managementuser support

Soft Skills

communicationorganizational skillsleadership

Certifications

Bachelor’s Degree