SHI International Corp.

Solutions Engineer

• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers' business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Solutions Engineer – Strategic

Marketing

• Collaborate with Marketing leadership to define data strategy and architecture aligned with KPIs and performance analysis
• Develop and implement standardized data models and frameworks to ensure consistent reporting and data quality
• Compile and maintain data dictionaries and data agreements with marketing teams, including metric ownership and reporting protocols
• Identify and document data sources and integration rules to ensure data integrity and accuracy
• Design and oversee scalable data infrastructure to support reporting and analytics
• Utilize tools such as Power BI and Python to build and maintain dashboards and analytics environments
• Communicate data architecture strategies and insights across the Marketing organization to promote data literacy and alignment

Manager – Marketing Analytics

• Perform low-level design and implementation work that may include architecture analysis and design, system migration, and systems engineering.
• Responsible for the design and implementation of: Server virtualization & operations, Virtual networking, Scripting & automation, Storage & SAN, 3-tier & hyperconverged solutions, Disaster recovery, Backup & ransomware resiliency solutions.
• Serve as the technical lead and subject matter expert on projects and workshops, overseeing the work of others and being accountable for the outcome of the project.
• Collaborate with sales teams in identifying and closing professional services opportunities through customer discovery and scoping meetings.
• Configuration and upgrade services within our customers’ and partners' environments.
• Participate in pre-sales conversations, design, and planning of service engagements.
• Stay up to date on top industry trends and offerings.

Senior Solutions Architect – Infrastructure

Technical Product Manager

• Define and communicate a clear vision and goals for business systems solutions to align with business objectives and stakeholder needs.
• Collaborate with cross-functional teams and stakeholders, including IT leadership and development teams, to gather and prioritize requirements.
• Create and manage a comprehensive product backlog, prioritizing items based on strategy, business objectives, and stakeholder priorities.
• Develop user stories with clear acceptance criteria to guide the development process.
• Facilitate communication and coordination between teams, ensuring adherence to Agile Scrum processes and refining the methodology as needed.
• Oversee the design, implementation, and improvement of products and productized services, ensuring they meet business goals.
• Plan, arrange, and prioritize sprints and releases, incorporating feature requests into the product roadmap.
• Monitor and support the progress of development work, addressing issues and refining requirements as necessary.
• Conduct hands-on business analysis and documentation to support successful product delivery.
• Plan and conduct testing, such as functional and User Acceptance Testing (UAT), and document results to ensure quality solutions.

Technical Product Owner

Engineer

• Serve as a technical escalation point, assisting with complex troubleshooting and vendor coordination.
• Provide excellent customer service, engaging with customers on updates, incident responses, and needs assessment.
• Monitor, diagnose, and optimize system performance, standardizing processes with SOPs.
• Stay updated on industry trends and emerging technologies to enhance personal and professional growth.
• Mentor and train lower-tier engineering and service desk employees.
• Document work and contribute to a global knowledge base, ensuring effective incident management.
• Design and validate technical solutions, supporting network and infrastructure development.
• Manage and configure diverse platform infrastructures, applications, and collaboration tools.
• Lead IT and service improvement projects, collaborating with internal and external stakeholders.

Senior Managed Services Engineer – Citrix

Affiliate Manager

• Act as a primary subject-matter expert for product, sales, and program information.
• Train sales teams on partner products and programs, and how customers can benefit by using their core products.
• Conduct conference calls/meetings with Sales teams, manufacturer Sales teams, and customers to sell partner products and solutions.
• Develop and manage a sales pipeline on an ongoing basis through CRM and Excel.
• Manage and process Partner Deal Registration and/or other strategic pricing programs.
• Create and maintain content on internal team sites, including training decks and presentations.
• Execute on partner campaigns and initiatives aligning with Sales teams.
• Monitor CRM for submitted Deal Registrations requests and submit them to the partner.
• Stay up to date on new product technology offerings, as well as partner-specific trainings and certifications.
• Provide excellent support to both customers and the SHI sales organization.

Partner Specialist – Emerging Partners

Manager

• Act as a liaison between customers, vendors, and internal teams to ensure efficient and effective communication, ticket resolution, project coordination, and timely SOW renewals.
• Coordinate and schedule calls/meetings between customers and other stakeholders to address complex service issues, including scope expectations, contingency planning, ticket resolution, and renewal discussions.
• Proactively monitor interactions to ensure all customer concerns are addressed and resolved to the customer's satisfaction.
• Document all communication, billing issues, and follow-ups in SHI’s ticketing and project management system.
• Track, analyze and report on vendor performance, project milestones, deliverable, and customer satisfaction.
• Review and approve field dispatch work order and payment to technicians upon task and project completion.
• Conduct regular project status calls with Customer.
• Identify and escalate recurring issues to the appropriate internal teams for process improvement.
• Work closely with the MSP Service Delivery team to develop strategies for improving vendor relations and customer service.
• Maintain an in-depth understanding of each vendor's capabilities, specialties, and limitations, with a strong focus on Microsoft.
• Facilitate the onboarding of new vendor support for Customers and maintain updated vendor escalation information in SHI systems.
• Provide administrative support as needed, including preparing reports and presentations for stakeholder reviews and preparing and monitoring SOW renewal paperwork.
• Ensure compliance with all company policies and procedures, as well as legal and regulatory requirements.

Service Delivery Manager

Director

• Define and execute the strategy for building and scaling SHI’s services alliances ecosystem.
• Identify and onboard new service partners that complement SHI’s offerings in cloud, networking, security, managed services, and professional services.
• Cultivate strong executive-level relationships with key service partners.
• Collaborate with sales, marketing, and service delivery teams to develop joint value propositions and go-to-market plans.
• Establish KPIs and performance metrics to measure the success of service alliances.
• Lead and manage the services team, fostering a culture of excellence, collaboration, and continuous improvement.
• Monitor and evaluate service delivery performance through data-driven metrics and analytics to drive improvements.

Director – Services Alliances

QA Engineer

• Develop and implement quality control processes to ensure product consistency and compliance.
• Conduct regular audits and inspections of products and processes to identify areas for improvement.
• Collaborate with cross-functional teams to address and resolve quality issues.
• Analyze data from various sources to identify trends and recommend corrective actions.
• Create and maintain documentation related to quality standards and procedures.
• Train employees on quality control processes and best practices.
• Lead root cause analysis and implement corrective actions for quality defects.
• Monitor and report on key performance indicators related to product quality.
• Ensure compliance with industry standards and regulations.
• Drive continuous improvement initiatives to enhance product quality and operational efficiency.

Quality Assurance Engineer

Account Executive

• Master SHI’s value proposition to consistently exceed revenue and profit goals, and develop penetrating sales strategies and pricing proposals.
• Cultivate relationships with existing customers and establish new ones through targeted sales techniques, including cold calling, meetings, and networking.
• Identify and create opportunities in the sales pipeline to achieve sales targets, develop business with existing customers, and establish new customers using targeted sales techniques.
• Collaborate with sales management to identify and manage sales opportunities, aiming to meet or exceed quarterly and annual targets.
• Build proactive partnerships with internal SHI support teams and external industry partners to drive business and maintain joint selling initiatives.
• Understand customer’s business objectives, IT priorities, and initiatives to provide tailored solutions.
• Position and effectively communicate SHI’s portfolio of products, solutions, services, and capabilities to customers and partners.
• Be aware of SHI’s industry competition and how to properly showcase our offerings and defend SHI’s value to win new business.
• Foster successful cross-department relationships and engage with extended SHI support teams for identifying new business opportunities and leveraging support resources.
• Build market awareness of SHI through participation in local/regional industry events, organizations, and affiliations.
• Continuously educate oneself to remain current on industry trends, products, and market conditions.

Public Sector Account Executive

Full-stack Engineer

• Design, implement, and maintain reliable, scalable software solutions, primarily using C#, ASP.NET Core , React, and SQL databases.
• Own software development life cycle from ideation to deployment.
• Drive projects from initial design through testing and launch while focusing on clean code, scalability, and performance.
• Collaborate with cross-functional teams to solve complex challenges and deliver high-quality features to customers.
• Guide and mentor other developers, providing technical leadership and code reviews that focus on SOLID principles and domain-driven design.
• Evangelize and enforce software engineering best practices, including automated testing, code quality, and effective documentation.
• Participate actively in Agile ceremonies, contributing to continuous improvement of team processes and efficient delivery of work.
• Stay current with emerging technologies, identifying opportunities to improve our platform.
• Contribute to the architecture and design of distributed, cloud-native systems.

Senior Software Engineer

Consultant

• Lead customer workshops to align ITAM strategy with business transformation goals.
• Develop and build, as directed, new ITAM added value opportunities for our customers, for example delivering new state of the art ITAM related business alignment strategies.
• Facilitate maturity assessments and gap analyses across ITAM, ITSM, FinOps, and Cloud Governance.
• Develop transformation roadmaps and business cases for ITAM program evolution.
• Analyze customer environments to identify lifecycle process gaps and improvement opportunities.
• Producing and presenting intermediate, analytical, and results that ensure projects are conducted and closed to the satisfaction of all parties.
• Recommend fit-for-purpose ITAM tools and integrations aligned to business outcomes.
• Deliver high-impact presentations to C-Level stakeholders on ITAM value realization.
• Contribute to the development of SHI’s ITAM Transformation Framework, methodologies, and toolkits.
• Author thought leadership content (whitepapers, blogs, presentations) to support customer education.
• Collaborate with internal teams to evolve SHI’s ITAM service offerings and delivery models.
• Support sales teams in positioning ITAM transformation services during pre-sales engagements.
• Ensure all engagements are delivered with high quality, ethical standards, and customer satisfaction.
• Maintain awareness of ISO standards, ITIL, and emerging best practices in ITAM and transformation.

ITAM Program and Business Transformation Consultant

Product Designer

• Efficiently create and present compelling visualizations for new product ideas.
• Understand our strategic direction and business impact and communicate it to the rest of the team using new designs.
• Understand our user’s wants, needs, goals, and pain points.
• Collaborate with Product Managers to analyze how product ideas tie in with customer needs and preferences.
• Ensure the Product is structured to maximize user interaction and meet user needs.
• Conduct experiments that help the Product Management team understand customers and better prove whether there is value in solving a particular problem.
• Use experiments to quickly prove whether Product hypotheses are true or false.
• Create no-code prototypes to learn whether specific user flows or features solve problems for users and allow them to achieve their desired outcomes.
• Gather feedback from Product users and customers to improve the design of existing features.

Senior Product Designer

Product Marketing

• Developing and executing marketing strategies to drive awareness and promotion of SHI’s Cloud and Data Center solutions and services, both internally and externally, using a wide variety of marketing channels, including (but not limited to): Website pages, Cloud & Data Center demo videos, Solutions brief and datasheet, Blogs, Sales PPTs, Press announcements, Events & webinars, Social media, RFP content
• Developing differentiated SHI’s Cloud and Data Center solutions and services messaging and positioning that will guide marketing campaigns and accelerate SHI’s Cloud and Data Center solutions and services sales efforts
• Collaborating with peers across the marketing organization, including resources to assist with additional copywriting, digital marketing support, events management, and project management support
• Managing the creation and production pipeline of SHI’s Cloud and Data Center solutions and services marketing and promotional content
• Supporting Demand Generation and Sales Enablement teams with market knowledge and targeted content
• Conducting Voice of the Customer activities and collaborating with SHI’s Cloud and Data Center solutions, services, and product teams, architects, and engineers to inform the continual development of SHI’s Cloud and Data Center Solutions portfolio

Senior Product Marketing Manager – Cloud, Data Center Solutions

• Lead complex discovery and solution design engagements across multiple technology areas.
• Engage with senior customer stakeholders (e.g., CIOs, CTOs) to understand strategic goals and align solutions accordingly.
• Architect and present high-value, scalable, and secure solutions that address business and technical challenges.
• Own the technical strategy for key accounts and contribute to long-term account planning.
• Collaborate with sales, delivery, and partner teams to ensure solution feasibility and successful handover.
• Develop and review proposals, SoWs, and business cases for large or strategic opportunities.
• Act as a mentor and coach to junior and mid-level pre-sales team members.
• Contribute to the development of internal frameworks, methodologies, and best practices.
• Represent the organisation in partner and industry forums as a subject matter expert.
• Stay ahead of emerging trends and technologies to inform solution strategy and innovation.

Senior Solutions Architect – Cybersecurity

Project Manager

• Proactively manage day-to-day operational and tactical aspects of multiple, large-scale projects from beginning to end, including client interaction and expectations.
• Proactively manage changes in project scope, identify potential issues and devise contingency plans.
• Evaluate potential technical resources prior to work assignment.
• Plan, schedule and track field service technicians at Client sites.
• Review and approve field dispatch work orders and payment to technicians upon site completion.
• Effectively communicate expectations to project resources and stakeholders in a timely and clear fashion.
• Assists in coordination of product delivery tracking.
• Conducts regularly scheduled status calls.
• Identify issues and provide recommended resolution in responding to projects.
• Plan, schedule and track project timelines, milestones and deliverables using appropriate tools.
• Define project scope, goals and deliverables that support client contracts.
• Manage documentation and billing through project management platform.

Project Coordinator – Field Services

ServiceNow

• Define and maintain product vision and strategy for ServiceNow modules (ITSM, ITOM, ITAM, TPSM, GRC)
• Develop and manage prioritized product backlog and roadmap
• Elicit and synthesize requirements from customers, sales, and services teams
• Serve as primary point of contact for product-related inquiries
• Collaborate with product development team to define and refine product releases using Agile
• Host and facilitate quarterly product release planning events
• Maintain continuous feedback loop between development, stakeholders, and customers
• Conduct competitive analysis and market research
• Monitor product performance and customer feedback
• Partner with Product Marketing and Sales Enablement to develop messaging, demos, and adoption resources
• Support training and change management to drive platform adoption

Product Manager, GTM, ServiceNow

Risk

• Identify , assess, and monitor operational, financial, reputational, and strategic risks across the organization.
• Develop, implement, and update risk management policies, procedures, and mitigation plans to ensure risks are managed within the organization’s risk appetite.
• Collaborate with all departments to understand and address their specific risks, and provide guidance on mitigation measures.
• Maintain and support the Risk and Resiliency (R&R) tool, including integration with ancillary systems.
• Lead training, communication, and awareness initiatives to build risk management capability across the firm.
• Create, update, and maintain risk documentation, including policies, standards, guidelines, process flows, the PRC library, and Risk Register.
• Ensure accurate Risk and Control Self-Assessments (RCSA), conduct control reviews for projects, business changes, third parties, and health checks, and evaluate the effectiveness of control programs.
• Conduct internal governance reviews, support audits, and partner with business managers to document and remediate risks.
• Identify and implement process improvements to strengthen controls, improve efficiency, and drive cost savings.
• Stay informed of industry trends and regulatory changes in risk management.
• Develop and present risk reports, KPIs, and KRIs for management and board review; engage management on recommended actions.
• Support Incident Response & Management efforts by identifying risks, providing metrics, and assisting as needed.

Senior Risk Analyst

• Master SHI’s value proposition to consistently exceed revenue and profit goals and develop penetrating sales strategies and pricing proposals.
• Cultivate relationships with existing customers and establish new ones through targeted sales techniques, including cold calling, meetings, and networking.
• Identify and create opportunities in the sales pipeline to achieve sales targets, develop business with existing customers, and establish new customers.
• Collaborate with sales management to identify and manage sales opportunities, aiming to meet or exceed quarterly and annual targets.
• Build proactive partnerships with internal SHI support teams and external industry partners to drive business and maintain joint selling initiatives.
• Understand customer’s business objectives, IT priorities, and initiatives to provide tailored solutions.
• Position and effectively communicate SHI’s portfolio of products, solutions, services, and capabilities to customers and partners.
• Be aware of SHI’s industry competition and how to properly showcase our offerings and defend SHI’s value to win new business.
• Foster successful cross-department relationships and engage with extended SHI support teams for identifying new business opportunities and leveraging support resources.
• Build market awareness of SHI through participation in local/regional industry events, organizations, and affiliations.
• Continuously educate oneself to remain current on industry trends, products, and market conditions.