Customer Success Manager

SHI International Corp.

Customer Success Manager onboarding customers through their product lifecycle at SHI International Corp. Building relationships and aligning solutions with customer objectives for success.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding and retention strategies, with a strong focus on VMware products and services. Capable of analyzing consumption reports and providing actionable insights to enhance customer success and drive renewal strategies.

Highest-signal resume keywords

Customer OnboardingVMware Product KnowledgeMicrosoft Dynamics AXCustomer Success ReviewsRelationship Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Success StrategiesData AnalysisOrder TrackingInventory ManagementFinancial Reporting

Soft Skills

Effective CommunicationCollaborationTrust Building

Tools & Technologies

VMware TechnologiesMicrosoft Dynamics AX

Industry Keywords

Customer ExperienceRenewal StrategiesSales AlignmentTechnical Support

Tech Stack

Tools & technologies

VMware

About the role

Key responsibilities & impact

Onboard customers and guide them through their respective product or service lifecycle to ensure retention and growth.
Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role.
Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback.
Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies.
Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust.
Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities.
Provide support and direction to project teams to ensure successful delivery and synchronization of service projects.
Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role.
Manage workflow of orders and ensure timely delivery of services, working directly with customers and carriers.
Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs.

Requirements

What you’ll need

Completed Bachelor’s Degree or relevant work experience required.
2-4 years of experience in a technical, business, or sales role.
2+ years of experience selling VMware products.
Ability to travel to SHI, Partner, and Customer Events.
Intermediate proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting.
In-depth understanding of VMware's business model, architectural frameworks, and comprehensive solutions, enabling effective deployment and management of VMware technologies.
Ability to articulate VMware's renewal program.

Benefits

Comp & perks

Health, wellness, and financial benefits to offer peace of mind to you and your family.
Continuous professional growth and leadership opportunities.
World-class facilities and the technology you need to thrive – in our offices or yours.