Manager – Microsoft Licensing

SHI International Corp.

Manager of Microsoft Licensing overseeing a team to drive customer success and retention. Partnering with various stakeholders to enhance licensing and account management practices.

Posted 7/3/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 - $250,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Microsoft licensing professionals focused on customer retention, licensing expertise, and account management excellence.
Build a high-performance, customer-centric culture that emphasizes consultative engagement, proactive support, and measurable customer outcomes.
Drive customer retention strategies by ensuring customers realize ongoing value from their Microsoft investments and contractual relationships.
Ensure the team delivers trusted advisor-level guidance across Microsoft licensing programs, cloud subscriptions, contract structures, and lifecycle management.
Partner with sales, customer success, solution specialists, and Microsoft stakeholders to develop account strategies that strengthen customer relationships and improve retention.
Establish performance metrics and accountability measures focused on customer satisfaction, retention, renewal attainment, and operational excellence.
Collaborate with leadership to identify customer trends, market opportunities, and process improvements that enhance the organization's Microsoft practice.
Support strategic business initiatives focused on increasing customer loyalty, improving contract retention rates, and expanding long-term customer value.

Requirements

What you’ll need

Completed Bachelor’s degree or a related experience.
3+ years of experience in Microsoft licensing, sales support, or a related field.
2+ years of experience in an account management or sales related field.
Working knowledge of Microsoft licensing programs and processes.
Experience presenting to leadership, sales organizations, customers, or business stakeholders.
Microsoft certifications must be maintained during employment.
Demonstrated history of strong performance, achievement, and professional growth.

Benefits

Comp & perks

Health, wellness, and financial benefits to offer peace of mind to you and your family.
Continuous professional growth and leadership opportunities.
World-class facilities and the technology you need to thrive – in our offices or yours.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft Licensing ProgramsSales SupportContract ManagementLifecycle ManagementCustomer Satisfaction Metrics

Soft Skills

CoachingConsultative EngagementProactive SupportCollaborationPresentation Skills

Certifications

Microsoft Certifications