Senior Manager – ITAM

SHI International Corp.

Sr. Manager - IT Asset Management leading the transformation of SHI's ITAM program.

Posted 7/7/2026full-timeSomerset • New Jersey, Texas • 🇺🇸 United StatesSenior💰 $140,000 - $180,000 per yearWebsite

Tech Stack

Tools & technologies

CloudITSMServiceNow

About the role

Key responsibilities & impact

Lead transformation initiatives to evolve ITAM capabilities into an enterprise-grade operating model
Design and implement end-to-end asset lifecycle processes (procurement → inventory → deployment → maintenance → retirement)
Build and mature ITAM capabilities across: Hardware Asset Management (HAM) Software Asset Management (SAM) SaaS and cloud asset management
Drive governance and standardization of HAM processes, including inventory accuracy, refresh cycles, and lifecycle controls
Establish and mature SAM capabilities, including license management, compliance, reclamation, and optimization
Own ServiceNow ITAM strategy, including HAM Pro, SAM Pro, workflow automation, and CMDB integration
Identify and eliminate process gaps; standardize and scale workflows
Partner with the ITAM Process Lead on roadmap development and transformation milestones
Establish governance, policies, and compliance controls
Drive asset data quality, normalization, and visibility improvements
Collaborate across IT, finance, procurement, and security teams
Develop KPIs, dashboards, and reporting to measure performance and maturity
Modernize ITAM practices and embed them into IT operations

Requirements

What you’ll need

Bachelor’s degree or equivalent experience preferred
8–12+ years of experience in ITAM, ServiceNow, or IT Operations leadership
Proven experience transforming HAM and SAM capabilities
Strong experience in Hardware Asset Management (inventory, lifecycle tracking, refresh planning)
Strong experience in Software Asset Management (license compliance, optimization, SaaS management)
Deep ServiceNow expertise, including HAM Pro, SAM Pro, and CMDB integration
Deep understanding of full asset lifecycle management across hardware and software
Experience managing vendor licensing and audit readiness
Demonstrated process transformation and operating model design experience
Strong data analysis, reporting, and analytics capabilities
Knowledge of ITIL and ITSM integration points
Strong collaboration skills across distributed teams

Benefits

Comp & perks

Health, wellness, and financial benefits to offer peace of mind to you and your family
World-class facilities and the technology you need to thrive – in our offices or yours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Asset Lifecycle ManagementLicense ManagementCompliance ControlsProcess TransformationWorkflow AutomationKPI DevelopmentInventory TrackingSaaS ManagementRefresh PlanningNormalization

Soft Skills

Collaboration SkillsLeadership