Santander

Customer Support

• Supporting customers online and over the phone, building strong relationships and understanding their mortgage needs
• Identifying opportunities for our Mortgage Advisers while delivering a seamless and positive customer experience
• Using your curiosity and knowledge to take the right action and help customers make informed decisions
• Building and maintaining knowledge of TSB mortgage products, policies and lending criteria to deliver fair outcomes
• Working 35 hours per week, Monday to Friday between 8.30am and 6pm, with flexibility to support wider operating hours when required

Mortgage Coordinator – Grade B

Operations

• Lead the day-to-day management and continuous improvement of Cyber Fusion & Intel Ops
• Maintain an intelligence-led defence model
• Support the Senior Manager and CISO leadership by translating internal telemetry
• Build trusted internal, sector and strategic partner relationships

Cyber Fusion & Intel Ops Manager

Security Engineer

• The Application Security Manager has an important role and is responsible for ensuring TSB applications and third party products are developed and maintained is a secure way protects that Bank from threats.
• Spearhead the red teaming across our software application estate, including mobile, web, cloud and API's - orchestrating a comprehensive assessment along with simulated attacks to ultimately ensure a fortified security posture and inspire confidence into the TSB business.
• Work closely with Business Value Streams and 3rd party suppliers to ensure application risks are identified, resolved and reported appropriately.
• Support the business in meeting the Bank’s security standards as part of the system development lifecycle and proactively work with many areas of the wider Group to continually detect, respond and remediate application threats and weakness.

Application Security Manager

Business Analyst

• Producing high quality requirements and other BA deliverables to support changes through their delivery lifecycle.
• Working closely with the business to understand their needs and business problems so that you can elicit, analyse, define and communicate requirements for changes to our systems that support our strategy, objectives and regulations.
• Managing changes that could range from large scale IT solutions to customer journey changes, to regulatory gap analysis and policy changes.
• Demonstrating the end-to-end journey, impacts, benefits and risks in their solutions and proposals.

Business Analyst – Grade D

• Act as an SME in technical integration of defined services.
• Provide second level support and deputise for the Service Operations Management Lead.
• Drive root cause analysis and permanent fixes for incidents.
• Manage risks and perform maintenance to prevent service issues.
• Provision, configure, and maintain infrastructure services.
• Monitor performance and security, resolve operational issues, and automate routine tasks.

Service Operations Management Analyst – Grade D

Administrative Assistant

• Leading high-profile Payments’ delivery across complex, cross-functional change initiatives
• Driving clarity and structure in ambiguous business requests and shaping clear scope and outcomes
• Eliciting and defining high-quality plans, including business, functional, and non-functional deliverables
• Translating complex work requests into a clearly defined scope and plan
• Partnering with Technology and suppliers to drive solution design and delivery
• Influencing senior stakeholders through insight, challenge, and clear recommendations
• Managing project governance and change control to protect quality and value
• Providing transparent reporting and insight on progress, risks, and readiness

Project Manager – Chief Payments Office, Retail and Business Banking

• Ensure the branch operates efficiently and securely
• Deliver exceptional customer experiences
• Oversee risk controls and compliance with policies
• Enhance the customer experience by ensuring smooth transaction processing
• Build and maintain strong relationships with customers
• Utilize data-driven decision-making to improve branch performance

Branch Operations Manager

Procurement

• Leading supplier management, category management and sourcing activity aligned to a specific spend area.
• Building multi-year sourcing and category strategies aligned with our global colleagues and technology strategy using market data and industry trends.
• Leading and executing complex and strategic sourcing activity.
• Driving cost and business benefits aligned to Procurement and business targets.
• Translating business strategy into actionable sourcing and category plans.
• Identifying value through contract lifecycle management.
• Supporting stakeholder engagement across the organisation.
• Ensuring supplier performance meets expectations in quality, compliance and cost.
• Contributing to financial planning, forecasting and budget management.

Technology Category & Sourcing Manager

General

• Help shape Santander UK's overall economic view by contributing to the development and communication of the bank's central economic outlook and key economic risk scenarios.
• Help the EA team produce and maintain the macroeconomic, retail financial market and housing market forecasts used across Santander UK for planning, stress testing, IFRS 9, climate risk assessment and other strategic and regulatory exercises.
• Take ownership of designated areas within the team's forecasting framework, becoming a recognised subject matter expert both internally and externally.
• Lead the workstreams for either IFRS9, or for the stress testing scenarios including the BCST, internal stress tests and climate.
• Monitor economic, financial and policy developments, assessing their implications for Santander UK, its customers and the wider banking sector.
• Help to prepare economic analysis, briefing papers and presentations for senior governance forums, including the Asset & Liability Committee (ALCO), Board and other executive committees and sign off in the absence of the Chief Economist.
• Respond to requests from senior management and business teams for economic insight, analysis and commentary, translating complex economic developments into clear and actionable communications.
• Present economic insights and forecasts to a variety of audiences, including senior executives, risk committees and business stakeholders.
• Collaborate closely with colleagues across Risk, Finance, Treasury, Strategy and other business areas to ensure economic forecasts effectively support their requirements.
• Represent the Economic Analysis team at senior governance forums and executive meetings as required.
• Lead research into key long-term economic trends, including productivity, demographics, housing, climate transition, consumer finances and technological change.
• Drive innovation in forecasting methodologies, economic modelling and the use of alternative data sources.
• Develop, maintain and enhance econometric models and analytical tools to improve forecasting accuracy and deepen understanding of economic and financial market trends.
• Publish economic insights and thought leadership to support internal decision-making and strategic discussions.
• Act as a spokesperson for Santander UK on economic matters with media, industry bodies, regulators and external stakeholders.
• Represent Santander UK at industry forums, conferences, roundtables and meetings with policymakers and regulatory authorities.
• Build and maintain relationships with economists, academics, think tanks, government departments and industry associations.
• Contribute to the development of Santander UK's external economic profile through thought leadership and market commentary where appropriate.
• Help to produce regular economic reporting and information packs, including monthly updates on macroeconomic and retail financial market developments for internal stakeholders and external publication where required.

Senior Economist – Economic Advisory

Advisor

• Review, interpret, and respond to court orders and competent authority requests, sometimes involving challenging deadlines
• Take inbound calls from a wide range of Law Enforcement Agencies (LEAs) and competent Authorities over the phone to share high level intel and provide steer if a voluntary request or legally mandated court order is appropriate.
• Assist setting up cases onto case management system (COU Appian)
• Escalating any risks, issues or errors, priority cases as required.
• Be flexible with the type of work undertaken as needed and respond to urgent cases as required, to support the management team meet team objectives and ensure Santander is compliant with legally mandated deadlines/ requirements.

Criminal Court Order Advisor

Account Manager

• Supporting a Relationship Director with the day-to-day management of a portfolio of clients which include lending relationships.
• Supporting Relationship Directors and deal teams with new business opportunities with existing clients and new to bank prospects.
• Supporting Relationship Directors with all aspects of credit applications for new and existing clients.
• Demonstrating a client-focused approach to deliver day to day operational solutions for existing and new clients, working collaboratively with other areas of San UK to achieve this.
• Working collaboratively within Relationship Manager community to aid training, development and sharing best practice.
• Building and growing an internal and external network of clients, key business introducers, and stakeholders.

Relationship Manager – Corporate Clients

Financial Planning and Analysis

• Supporting deal execution and administration across structured finance transactions, working with the wider deal team to deliver quality output within target timelines.
• Assisting with financial modelling, financial analysis, credit risk assessment and the preparation of credit committee submissions, presentations and related materials.
• Helping to identify, assess and escalate transaction and portfolio risks, while operating within approved credit processes, appetite frameworks and wider bank controls.
• Co-ordinating effectively with internal stakeholders including Coverage, Risk, Portfolio and product teams, as well as external advisers and customer stakeholders where appropriate.
• Supporting relationship development with existing and prospective clients, management teams and key business introducers as part of a broader deal team.
• Maintaining high standards of data integrity, customer confidentiality, regulatory compliance and accurate recording of origination and customer activity in key systems.
• Contributing to post-completion portfolio handovers, ongoing relationship support, team initiatives and continuous improvement in procedures, reporting and ways of working.
• Taking ownership of your professional development, learning technical, legal and credit structuring skills, and contributing positively to team culture and Santander behaviours.

Associate, Strategic Debt Solutions, Structured Finance

Business Development Rep

• Working closely with the Business Development Director to generate and drive new business activity leveraging all routes to market.
• Leveraging new business tools and systems to deepen penetration in the market & increase contact in the local prospect pools, alongside the Business Development Director.
• Understanding prospect data and targeting opportunities in line with our Risk & Sector/Cohort models.
• Conceiving, co-ordinating and leveraging specific connectivity and events in collaboration with the Regional Director, Relationship Directors and Product Partners.
• Being highly organised and responsible for calling programmes and creating / managing the Keep in Touch strategy (KIT) alongside the Business Development Director.
• Proactively driving engagement of key Marketing/Media collateral and initiatives to further support the creation of pre-pipeline opportunities.

Business Development Manager – Corporate Clients

Financial Crime

• Effectively manage their own workloads to meet legally mandated deadlines and internal SLAs.
• Escalating any issues that may prevent effective and timely responses.
• Undertakes fulfilment of relevant civil court orders served on the bank, by carefully reviewing relevant paperwork to ensure all information contained is correct and in-line with the legislation it is served under.
• Sets high expectations of themselves and their colleagues to ensure a right first time outcome and takes a meticulous approach to their work, escalating complex issues and risks to CORU managers when appropriate.
• Is able to assimilate and analyse information in a range of circumstances and interpret legal/ legislative documents based on training provided and consistent with the expectations of the role.
• Liaise with a wide range of Insolvency service and Competent Authorities to provide relevant information (or challenge as appropriate) in response to enquiries in line with legal requirements and the bank’s risk appetite.
• Identifies any knowledge and training gaps they have to work with management to lead own development and that of the wider team.
• Supports the bank’s risk assessment of customers by escalating customers of particular concern in a timely manner to relevant teams so they can be reviewed in line with our legal and regulatory obligations and appropriate action taken where necessary.
• Supports the wider team and management team to identify and implement opportunities to improve processes, procedures or controls always displaying the company’s behaviours.
• Proactively supports the bank in meeting its business, legal, regulatory and stakeholder obligations in respect of Financial Crime Compliance including identifying, deterring, detecting and disrupting money laundering, sanctions non-compliance, terrorist financing, bribery, corruption and tax evasion risks that arise by way of its activities.

Compliance Assistant – CORU Analyst, Financial Crime, Court Order & Request Unit, FATCA

• Leading high-profile Payments’ delivery across complex, cross-functional change initiatives
• Driving clarity and structure in ambiguous business requests and shaping clear scope and outcomes
• Eliciting and defining high-quality plans , including business, functional, and non-functional deliverables
• Translating complex work requests into a clearly defined scope and plan
• Partnering with Technology and suppliers to drive solution design and delivery
• Influencing senior stakeholders through insight, challenge, and clear recommendations
• Managing project governance and change control to protect quality and value
• Providing transparent reporting and insight on progress, risks, and readiness