Mortgage Coordinator – Grade B

Santander

Mortgage Coordinator helping customers through their mortgage journey at TSB. Building relationships and supporting mortgage advisers to achieve customer goals.

Posted 7/25/2026full-timeSwansea • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong relationship-building skills with customers through digital and telephone channels, while delivering outstanding customer experiences and achieving positive outcomes. Maintains knowledge of mortgage products, policies, and lending criteria to support informed decision-making.

Highest-signal resume keywords

Customer Relationship ManagementOutstanding Customer ExperienceTeam CollaborationProactive MindsetMortgage Product Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Building RelationshipsAdaptabilityCuriosity

Industry Keywords

Mortgage NeedsLending CriteriaCustomer OutcomesTSB Mortgage Products

About the role

Key responsibilities & impact

Supporting customers online and over the phone, building strong relationships and understanding their mortgage needs
Identifying opportunities for our Mortgage Advisers while delivering a seamless and positive customer experience
Using your curiosity and knowledge to take the right action and help customers make informed decisions
Building and maintaining knowledge of TSB mortgage products, policies and lending criteria to deliver fair outcomes
Working 35 hours per week, Monday to Friday between 8.30am and 6pm, with flexibility to support wider operating hours when required

Requirements

What you’ll need

Experience and confidence in building relationships with customers through digital and telephone channels
A genuine passion for delivering outstanding customer experiences and achieving positive customer outcomes
A collaborative approach, with the ability to work effectively as part of a team
A proactive and adaptable mindset, always looking for ways to better support customers and colleagues
A commitment to building your knowledge and helping deliver TSB's purpose of giving money confidence to our customers and communities

Benefits

Comp & perks

Flexible across key sites
12 month Secondment