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Service Operations Management Analyst – Grade D
SantanderService Operations Management Analyst for TSB driving technical integration and second level support. Collaborating with teams to address customer issues and manage infrastructure services.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical integration and infrastructure service management, with a focus on root cause analysis, incident resolution, and performance monitoring. Strong communication skills facilitate effective collaboration with suppliers, partners, and stakeholders to address complex customer requirements.
Highest-signal resume keywords
Technical Integration ExpertiseRoot Cause AnalysisInfrastructure Service ManagementStrong Communication SkillsIncident Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Infrastructure ProvisioningConfiguration ManagementPerformance MonitoringSecurity ManagementAutomation of Routine Tasks
Soft Skills
CollaborationProblem-SolvingKnowledge Sharing
Industry Keywords
Service Operations ManagementSupplier ManagementCustomer RequirementsOperational Issues
About the role
Key responsibilities & impact- Act as an SME in technical integration of defined services.
- Provide second level support and deputise for the Service Operations Management Lead.
- Drive root cause analysis and permanent fixes for incidents.
- Manage risks and perform maintenance to prevent service issues.
- Provision, configure, and maintain infrastructure services.
- Monitor performance and security, resolve operational issues, and automate routine tasks.
Requirements
What you’ll need- Experience of maintaining working-level contact with suppliers and partners.
- Understands and collaborates on customer issues and solutions.
- Ability to engage and coordinate with SMEs to resolve complex issues related to customer requirements.
- Ability to contribute specialist expertise and share knowledge to assist others.
- Strong communication skills with the ability to articulate complex ideas to broad audiences in both formal and informal settings.
Benefits
Comp & perks- Extra 9% of your salary to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5% on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 30 days holidays (plus bank holidays)
- Private Healthcare
- Opportunities to grow your career within a global organisation