Business Analyst – Grade D

Santander

Business Analyst at TSB driving customer-centric transformation through requirements management and collaborative problem-solving. Working towards IT solutions, customer journey changes, and regulatory compliance.

Posted 7/23/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in stakeholder management and effective communication to elicit and analyze business requirements. Proficient in managing changes across IT solutions and customer journeys while adhering to regulatory standards.

Highest-signal resume keywords

Stakeholder ManagementBusiness AnalysisAgile MethodologiesProblem-SolvingAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements AnalysisChange ManagementRegulatory Gap AnalysisDigital Project ExperienceData-Driven Decision Making

Soft Skills

Effective CommunicationCreative ThinkingRelationship BuildingMethodical ApproachAbility to Balance Priorities

Tools & Technologies

JiraConfluence

Certifications & Qualifications

Professional Business Analysis Qualifications

Industry Keywords

Delivery LifecycleCustomer Journey ChangesIT SolutionsPolicy ChangesStakeholder Engagement

About the role

Key responsibilities & impact

Producing high quality requirements and other BA deliverables to support changes through their delivery lifecycle.
Working closely with the business to understand their needs and business problems so that you can elicit, analyse, define and communicate requirements for changes to our systems that support our strategy, objectives and regulations.
Managing changes that could range from large scale IT solutions to customer journey changes, to regulatory gap analysis and policy changes.
Demonstrating the end-to-end journey, impacts, benefits and risks in their solutions and proposals.

Requirements

What you’ll need

Great stakeholder management skills – liaising and building relationships, as well as managing stakeholders
An excellent communicator – able to communicate effectively and confidently with stakeholders both throughout TSB and externally e.g. third party suppliers
Strong problem-solving skills and ability to think creatively about alternative solutions/options
Strong attention to detail and methodical in approach
Data driven in your approach to supporting and informing solutions and stakeholders
Experience of working in a demanding environment with critical deadlines and balancing a mix of priorities
Experience of working on digital projects (desirable)
Experience of Agile methodologies and / or utilising Agile tooling such as Jira and Confluence (desirable)
Professional Business Analysis qualifications (desirable)

Benefits

Comp & perks

Extra 9% of your salary to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
Variable Pay Award (5% on target) based on company performance.
Fantastic company pension – TSB contributing up to 13%
30 days holidays (plus bank holidays)
Private Healthcare
Opportunities to grow your career within a global organisation