RXO, Inc.

Sales

• Identify and target private fleet opportunities through lead generation platforms, internal data, networking, and external market research
• Conduct cold calls, outbound outreach, and prospecting to build a pipeline of qualified fleet prospects
• Develop, pitch, and set up accounts in partnership with Senior Sales Representatives and leadership
• Build strong relationships with fleet stakeholders through consultative selling and daily communication
• Work closely with Customer Sales, Enterprise Operations, and Senior Sales to support onboarding and commercial launches
• Manage the day-to-day execution of owned fleet accounts
• Own the account lifecycle from prospecting and initial outreach through onboarding, operational execution, relationship management, and ongoing optimization
• Ensure excellence from load booking through carrier payment
• Participate in bi-monthly pipeline and performance meetings with managers to review progress
• Elevate unresolved quality issues to Sales Representatives

Associate Specialist, Carrier Sales – Private Fleet

Logistics Specialist

• Maintain customer profile information and enter loads from customer tenders
• Update account managers on problem loads and actions taken
• Update receivers and customers on load status
• Monitor daily pickups and deliveries and verify timely, undamaged arrivals
• Take check calls from drivers and ensure on-time delivery
• Validate load data before marking loads delivered for accounting purposes
• Investigate product overages, shortages, and damages and complete documentation
• Schedule and reschedule delivery appointments
• Accept or decline loads based on account manager direction
• Provide detailed routing directions and instructions to drivers

Logistics Specialist – 2nd Shift

Recruitment

• Lead and facilitate carrier recruitment for all RXO LM markets within your assigned region
• Traveling in market for “boots on the ground recruitment”: Distributing flyers, business cards at frequently visited sites for contract carriers (competitor locations, gas stations, etc..)
• Act as a liaison between neighboring RXO LM sites within your assigned territory to share and expand existing capacity resources
• Conduct research in all internal/external systems and databases to generate contract carrier leads (Carrier411, RXO Carrier Database, social media marketing)
• Ensure all new contract carriers receive and complete all onboarding materials and meet RXO requirements
• Make cold calls to prospective contract carriers
• Align with stakeholders in other RXO business units to identify carriers that can be contracted with RXO Last Mile
• Support carrier recruitment for new business startups within or outside your respective region (Rapid Response Recruitment)
• Work with RXO LM sites within your territory on capacity planning for seasonality volume increases
• Deliver departmental goals of onboarding 4-6 new contract carriers per month
• Attend internal and external meetings related to market analysis, financials, and metrics associated with RXO’s contract carrier base
• Attend meetings and provide market analysis detail on contract carrier cost and metrics

Manager, Contract Carrier Recruitment – Last Mile

Content Marketing Manager

• Manage RXO’s social media channels, including strategy, drafting, scheduling and posting
• Interview internal stakeholders and subject matter experts to inform content creation
• Conduct industry and competitive research to guide content strategy
• Use SEO/AEO tools to gather and implement insights for organic search performance
• Draft copy to support multi-channel marketing campaigns (web, email, digital ad, etc.)
• Leverage Gen AI agents to support research, copywriting and content production
• Build and publish clear, concise, visually appealing content in CMS
• Identify outdated or underperforming content and initiate a strategic refresh

Senior Content Specialist

Account Manager

• Partner closely with Senior Leadership and the Pricing Team to understand organizational commitments, strategic priorities, and network direction.
• Collaborate with Customer teams to identify, develop, and support new business opportunities across the network.
• Oversee the full bid process—including target setting, requirement definition, and stakeholder communication—to ensure competitive and profitable outcomes.
• Participate in on‑site, face‑to‑face customer meetings to present network capabilities, discuss solutions, and build strategic relationships.
• Meet regularly with carrier representatives and managers to communicate network needs, performance expectations, and long‑term strategy.
• Develop and maintain strong relationships with key carrier leadership, including terminal managers, regional leaders, and VP‑level contacts.
• Proactively procure capacity for lanes experiencing service challenges, losses, or performance gaps to ensure continuity and customer satisfaction.
• Analyze performance, cost, and capacity data to determine the appropriate primary, secondary, and backup carriers for each lane within the network.

Carrier Relations Manager

Account Executive

• Cultivate strong core carrier relationships while negotiating and securing carriers to move freight
• Maintain continuous communication with carriers and customers to ensure a high-quality freight movement process
• Ensure all parties are informed of route changes, delays, freight concerns, or other issues as necessary
• Schedule pickup and delivery appointment times while considering factors such as weather, traffic, mileage, and service requirements
• Follow established procedures and protocols regarding HVS and HRC loads to ensure shipment integrity and protect the RXO brand
• Accurately maintain and update information within company operating systems
• Conduct research in available databases for potential leads and make cold calls to prospects
• Track back-end billing and invoicing to ensure carrier charges are accurate
• Participate in RXO’s dedicated Peak Project supporting Local or Expedite accounts from November 10 through December 24

Carrier Sales Representative

Clinical Operations

• Ensure compliance with specified contract metrics
• Maintain high standards for all operational activities
• Hire, train, develop and appraise staff effectively; develop a contractor base team
• Direct and guide front line management staff
• Manage contract drivers who are operating up to 7 days per week in multiple regional locations
• Build relationships with customers to ensure continuous operating improvements
• Oversee P&L
• Work with national sales team to facilitate new avenues of growth

Senior Manager, Last Mile Operations

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers
• Develop and mentor staff to reach goals; train staff on company policies and procedures
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues
• Ensure compliance with corporate warehouse policies, procedures, and programs
• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems
• Use route planning software to build efficient delivery routes
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop contract carriers, and dispatchers to meet and exceed customer expectations
• Ensure that all work is completed accurately and within established time frame
• Ensure photos are taken for every job
• Allocate and request additional resources as needed

Manager, Last Mile Operations

Operations

• Assign work activities and monitor group activities
• Instruct associates in proper equipment, operational and maintenance procedures; guide team in understanding housekeeping requirements
• Monitor and maintain availability of tools, materials and supplies
• Oversee the usage of equipment and ensure team adherence to all safety procedures and programs
• Manage inventory, including monitoring levels and performing merchandise reconciliation
• Assist with resolving problems to ensure maximum associate productivity; take necessary action to correct substandard performance

Supervisor Last Mile Operations – On Site Warehouse Role

Analyst

• Answer EDI inquiries from internal and external parties utilizing the EDI support team’s ticketing system
• Research root cause and create resolutions for EDI errors, ultimately resulting in reduction of EDI errors over time
• Work with business, customers, carriers and third parties to intake and prioritize EDI fixes and enhancements
• Design, write requirements, help the offshore developer to develop, test and implement EDI solutions to meet complex enhancement requests from trading partners and RXO business teams
• Review open EDI items with business teams via daily/weekly calls
• Participate in weekly architecture review calls to review and obtain approval on complex mapping enhancements
• Train internal business colleagues on EDI and EDI systems when required
• Foster teamwork and motivate others for success
• Complete additional small projects and assignments as required

EDI Analyst

Supervisor Last Mile Operations – On Site Delivery Role

• Maintain customer profile information and enter loads from customer tenders
• Update account managers on problem loads and what actions have been taken, update receivers and customers on status of loads
• Monitor daily pick-ups and deliveries; verify that loads have arrived on time and in good condition
• Take check calls from drivers, ensuring that loads will deliver on time; validate all load data prior to marking loads delivered, for accounting purposes
• Investigate product overages, shortages, damages, and complete appropriate documentation
• Schedule and reschedule delivery appointments for all loads; accept or decline loads based on direction from account managers
• Provide detailed directions and instructions to properly route drivers

Supervisor, Last Mile Operations

Product Manager

• Act as a Product Lead for Sales Enablement technology
• Own vision, strategy, and implementation for sales tooling
• Collaborate with senior leadership and key stakeholders
• Mentor execution resources and promote pathways to management
• Deliver technology and process recommendations for sales organization

Associate Specialist, Carrier Sales – Private Fleet

Logistics Specialist – 2nd Shift

Manager, Contract Carrier Recruitment – Last Mile

Senior Content Specialist

Carrier Relations Manager

Carrier Sales Representative

Senior Manager, Last Mile Operations

Manager, Last Mile Operations

Supervisor Last Mile Operations – On Site Warehouse Role

EDI Analyst

Supervisor Last Mile Operations – On Site Warehouse Role

Supervisor Last Mile Operations – On Site Delivery Role

Logistics Specialist

Supervisor, Last Mile Operations

Senior Product Manager