RXO, Inc.

Operations

• Responsible for the oversight and execution on behalf of Premium Plus customer accounts

Senior Specialist, Operations

Recruitment

• Source, recruit, and screen qualified company drivers and owner-operators.
• Partner with advertising agencies to develop and place job postings across targeted platforms.
• Maintain a database of leads and prior applicants for future recruitment campaigns.
• Ensure driver applications meet DOT regulations, including a complete 10-year employment history with verified contact information.
• Review applications for completeness and notify processing teams when ready for onboarding.
• Coordinate new hire paperwork, offer letters, and communicate clinic and training requirements.
• Organize and manage orientation schedules, ensuring timely completion of all onboarding steps.
• Submit cleared drivers for hire and provide HR with accurate new hire details.
• Maintain timely communication with applicants throughout the hiring process.
• Conduct follow-up calls with new hires at 7 days, 30 days , 90 days , and 1-year milestones; acknowledge birthdays and anniversaries.
• Recognize active drivers for career milestones, including million-mile achievements, clean roadside inspections, and work anniversaries.
• Hold monthly meetings with terminal managers to review routes, turnover trends, retention strategies, and survey feedback.
• Track and document referral and hiring bonuses; initiate survey follow-ups and action plans as needed.
• Network with industry peers and professional organizations to stay informed on market trends and compensation benchmarks .

Driver Recruiter

Human Resources

• Support with leading a successful on-boarding experience and practices by partnering with the Learning and Development team while understanding the business needs and demands
• Conduct exit interviews and capture data to build trends for continuous improvement
• Lead efforts of the day-to-day support of HR data changes in collaboration with a shared services team
• Assist in the development and implementation of programs or information regarding HR policies, procedures or information; review and analyze data in Excel as needed
• Support a values-based culture by driving the highest level of employee engagement.
• Assist local engagement committee with coordinating and driving value add engagement activities
• Analyze employee feedback data and build trends and actionable items.
• Lead employee roundtable discussions
• Support various HR duties which include reasonable accommodation requests and drafting pertinent communications at the site level and at the corporate level on the internal social platform
• Support with leader skip-level feedback process, training compliance, etc.

Human Resources Generalist

Director

• Develop and document full suite of solutions offering, both operational, technical and support
• Tie solutions offerings to pricing structure
• Identify and solution emerging needs of clients, while strategically identifying opportunities to standardize
• Create clear, concise, and thorough solutions scope documentation that can translate into training material, legal schedules, marketing material, etc.
• Report weekly on progress of key initiatives
• Communicate and advocate for solutions design both internally and externally to clients during client meetings or business development initiatives
• Lead client-facing discussions and solutions collaboration
• Tie solutions design to emerging industry trends and cutting-edge solutions

Director, Advanced Solutions

Logistics Specialist

• Provide logistics support, including order entry, routing and dispatching, and traffic coordination
• Maintain customer profile information and enter loads from customer tenders
• Update account managers on problem loads and what actions have been taken, update receivers and customers on status of loads
• Monitor daily pick-ups and deliveries; verify that loads have arrived on time and in good condition
• Take check calls from drivers, ensuring that loads will deliver on time; validate all load data prior to marking loads delivered, for accounting purposes
• Investigate product overages, shortages, damages, and complete appropriate documentation
• Schedule and reschedule delivery appointments for all loads; accept or decline loads based on direction from account managers
• Provide detailed directions and instructions to properly route drivers

General

• Control de Inventario: Comunicación con almacén sobre la producción en tiempo, así como de las órdenes de compra asignadas a Coyote y a las líneas transportistas.
• Monitoreo: Monitoreo satelital de las unidades para su coordinado ingreso y salida de almacén.
• Ingreso de Unidades: Coordinar el ingreso de operadores de acuerdo a los tiempos de carga y espacio dentro de almacén.
• Supervisión de Operaciones de Carga: Coordinar y supervisar las actividades de carga de mercancías en el almacén.
• Seguridad y Cumplimiento: Garantizar que todos los operadores cuenten con equipo de seguridad y sigan los lineamientos de planta/almacén.
• Salida de Unidades: Gestionar documentación de salida (CCP) y unidad satelital en funcionamiento.
• Comunicación y Coordinación: Actuar como enlace entre Coyote, Líneas transportistas y almacén.
• Resolución de Problemas: Identificar y resolver problemas operativos que puedan surgir durante las actividades de carga y descarga.
• Reporte y Documentación: Mantener registros precisos de las actividades diarias y reportar cualquier incidencia o desviación.

Shipper Solutions Lead

Project Manager

• Create and manage cohesive project programs and plans with identifiable critical paths, task dependencies, risk/issue mitigation processes and major milestones
• Work with business process owners to identify and scope areas of opportunity
• Creatively scope, manage and implement projects to meet business needs
• Provide leadership for project execution for both internal departments and external clients; offer direction and guidance to the project team and communicate project requirements to internal and external stakeholders
• Build strong relationships and collaborations with senior leadership to support company goals
• Develop customer presentations that illustrate solution components and value propositions
• Support other project managers and project team members as needed

Project Manager – Operations

Business Development Rep

• Lead national sales strategy for RXO’s Customs Brokerage solutions, focusing on new business generation, strategic partnerships, and expansion of existing accounts.
• Identify, build, and close revenue-generating opportunities across industries including retail, manufacturing, automotive, energy, technology, and e-commerce.
• Serve as the primary commercial subject-matter expert on U.S. import, export, FTZ, bonded warehouse, and international customs requirements.
• Develop customized, compliance-driven solutions for prospective and existing customers—including tariff mitigation models, FTZ/warehouse programs, elections, and duty recovery strategies.
• Collaborate with operations leadership to ensure customer onboarding, SOP development, and integration into RXO systems are seamless and efficient.
• Stay ahead of regulatory changes (Section 301, 232, IEEPA, EO-driven reciprocal tariffs, CARM, USMCA, global trade measures) and translate them into commercial opportunities for customers.
• Design and present customer proposals, pricing models, trade compliance programs, and value-driven business cases that support long-term growth.
• Build and maintain strong relationships with key decision-makers—importers, exporters, procurement teams, compliance officers, logistics managers, and executives.
• Partner with marketing and product teams to enhance customs service offerings, develop training content, and promote RXO’s expertise in the marketplace.
• Represent RXO at trade events, industry forums, and customer strategy meetings, positioning RXO as a leader in customs and trade compliance.
• Support and mentor internal teams, fostering collaboration between sales, brokerage operations, and product development.

Director, Business Development – Customs Brokerage

Account Executive

• Cultivate strong core carrier relationships while negotiating and securing carriers to move freight
• Maintain continuous communication with carriers and customers to ensure a high-quality freight movement process
• Ensure all parties are informed of route changes, delays, freight concerns or other issues as necessary
• Schedule pickup and delivery appointment times; use discretion and insight when considering all factors affecting timeframe, including weather, traffic, miles, service rules, etc.
• Follow established procedures and protocols regarding HVS and HRC loads to ensure the integrity of the shipment and the RXO brand
• Accurately maintain and update information in the company’s operating systems
• Conduct research in available databases for potential leads; make cold calls to prospects
• Track back-end billing and invoicing to ensure that carrier charges are accurate

Carrier Sales Representative

• Create and manage cohesive project programs and plans with identifiable critical paths, task dependencies, risk/issue mitigation processes and major milestones
• Work with business process owners to identify and scope areas of opportunity
• Creatively scope, manage and implement projects to meet business needs
• Provide leadership for project execution for both internal departments and external clients
• Build strong relationships and collaborations with senior leadership to support company goals
• Develop customer presentations that illustrate solution components and value propositions
• Support other project managers and project team members as needed

• Provide strategic leadership and direction for the Customs Brokerage operation, ensuring alignment to RXO business objectives and growth priorities
• Design, standardize, and optimize operating procedures to drive consistency, efficiency, and scalability across all brokerage locations
• Own and lead the regulatory compliance program, ensuring adherence to all applicable U.S. Customs and Border Protection (CBP), international customs regulations, and trade laws
• Establish and maintain audit-ready processes, including internal controls, documentation standards, and broker compliance oversight
• Serve as the accountable leader for compliance risk management, proactively identifying, mitigating, and resolving regulatory risks and escalations
• Partner cross-functionally with operations, technology, and commercial teams to enhance system integration, streamline workflows, and ensure compliant customer onboarding and SOP execution
• Engage directly with customers, supporting onboarding, solution design, and ongoing relationship management to drive retention and growth while ensuring compliant service delivery
• Identify and develop new business opportunities, leveraging market insights and internal collaboration to expand RXO’s customs brokerage offerings
• Drive a culture of continuous improvement, focusing on productivity, service quality, and operational discipline
• Lead, develop, and mentor team members, building a high-performing, accountable, and collaborative organization across distributed teams
• Monitor industry trends, regulatory changes, and competitive dynamics to ensure RXO maintains a strong and compliant market position
• Provide strategic leadership in navigating a dynamic tariff and global trade environment, ensuring rapid adaptation to regulatory changes while minimizing risk and protecting customer outcomes

Director, Customs Brokerage

Solutions Engineer

• Collaborate with architects, other systems engineers, project managers, systems administrators, and operations analysts to design, code review, troubleshoot and implement solutions
• Evaluate and optimize process and logic patterns, database structure, data storage methods and operating environment interfaces that effectively satisfy business requirements and quantifiable measures; develop appropriate programs and systems documentation according to established department standards
• Evaluate new technologies for inclusion in developed software solutions; introduce new industry standards and techniques that deliver improved software solutions; guide software engineers.
• Design, develop, and unit test IBM B2bi, SFG, SSP by utilizing techniques in engineering, and mathematical analysis to lead efforts for customers and system upgrades
• Train team members on advanced development concepts and organization standards
• Conduct thorough testing, perform root-cause analysis and provide L2/L3 support for integration issues in a multi-platform production environment
• Create and maintain comprehensive technical documentation, including data mappings, interface specifications, and process flows, ensuring adherence to best practices and security protocols
• Implement solutions using message queues like IBM MQ, RabbitMQ, Kafka, or cloud messaging services to ensure efficient and reliable asynchronous communication and data processing

Integration Engineer, EDI/API

Backend Engineer

• Lead the design and development of full stack applications using .NET 8, C#, and ASP.NET Core
• Provide technical leadership across backend services, APIs and frontend applications (React/Angular)
• Translate business and technical requirements into scalable, maintainable solutions
• Drive architectural decisions including service design, communication patterns and data modeling
• Coordinate sprint execution and technical direction with offshore development teams
• Guide data strategy across relational (SQL Server) and NoSQL (Couchbase) environments
• Ensure performance, scalability, security and reliability across systems
• Establish and enforce best practices around CI/CD, testing and observability
• Support centralized logging and monitoring practices to improve system visibility and troubleshooting
• Mentor engineers, lead code reviews and promote long-term code quality and maintainability
• Champion responsible use of AI-assisted development while maintaining engineering standards

Senior .NET Software Engineer

Client Services Representative

• Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports
• Cultivate positive working relationships with contract carriers and helpers
• Use route planning software to build efficient delivery routes
• Handle the dispatch of contract carriers; resolve issues throughout the day as needed
• Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies
• Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery
• Coach and develop dispatch and warehouse personnel to meet and exceed the customers’ expectations
• Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)

Senior Specialist, Operations

Driver Recruiter

Human Resources Generalist

Director, Advanced Solutions

Logistics Specialist

Shipper Solutions Lead

Project Manager – Operations

Director, Business Development – Customs Brokerage

Carrier Sales Representative

Project Manager – Operations

Director, Business Development – Customs Brokerage

Director, Customs Brokerage

Integration Engineer, EDI/API

Senior .NET Software Engineer

Lead Account Manager, Client Services