EDI Analyst

RXO, Inc.

EDI Analyst managing customer integrations and resolving EDI inquiries at RXO. Participating in design reviews and collaborating with technology teams for application testing.

Posted 7/29/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in EDI solutions, including mapping and integration with IBM Sterling B2Bi and IBM Sterling File Gateway, while effectively collaborating with cross-functional teams to enhance business processes. Proficient in analyzing various integration formats and providing customer service in a logistics or supply chain context.

Highest-signal resume keywords

EDI Solutions DevelopmentIBM Sterling B2BiAPI Web Service IntegrationScrum/Agile MethodologiesClient-Facing Customer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EDI SupportMapping EnhancementsAS2 SetupSFTP SetupSOAP APIsREST APIsIntegration Format AnalysisDell BoomiBusiness AnalysisProject Management

Soft Skills

Effective CommunicationTeamworkMotivation

Tools & Technologies

IBM Sterling File GatewayTicketing System

Industry Keywords

LogisticsSupply ChainCross-Functional Teams

Tech Stack

Tools & technologies

SOAP

About the role

Key responsibilities & impact

Answer EDI inquiries from internal and external parties utilizing the EDI support team’s ticketing system
Research root cause and create resolutions for EDI errors, ultimately resulting in reduction of EDI errors over time
Work with business, customers, carriers and third parties to intake and prioritize EDI fixes and enhancements
Design, write requirements, help the offshore developer to develop, test and implement EDI solutions to meet complex enhancement requests from trading partners and RXO business teams
Review open EDI items with business teams via daily/weekly calls
Participate in weekly architecture review calls to review and obtain approval on complex mapping enhancements
Train internal business colleagues on EDI and EDI systems when required
Foster teamwork and motivate others for success
Complete additional small projects and assignments as required

Requirements

What you’ll need

Bachelor's degree or equivalent related work or military experience
1 year of technical experience in applications support or program/project management
Client-facing customer service experience
Effective communication skills, both verbal and written
Experience mapping in IBM Sterling B2Bi and IBM Sterling File Gateway
Experience in setting up AS2, SFTP in IBM Sterling B2Bi and IBM Sterling File Gateway
Experience in the logistics or supply chain industry
2 or more years EDI and/or TMS application support experience
3 or more years of business analysis experience in API web service integration, development and strategy with SOAP and REST APIs
Ability to analyze and interpret various integration formats and documents including, but not limited to: Swagger, CSV, JSON, XML, Plain Text, X12 and WSDL
Experience working on cross-functional teams
Knowledge of Scrum/Agile or Kanban methodologies
High level experience and familiarity with Dell Boomi

Benefits

Comp & perks

Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days