RXO, Inc.

Account Manager

• Partner closely with Senior Leadership and the Pricing Team to understand organizational commitments, strategic priorities, and network direction.
• Collaborate with Customer teams to identify, develop, and support new business opportunities across the network.
• Oversee the full bid process—including target setting, requirement definition, and stakeholder communication—to ensure competitive and profitable outcomes.
• Participate in on‑site, face‑to‑face customer meetings to present network capabilities, discuss solutions, and build strategic relationships.
• Meet regularly with carrier representatives and managers to communicate network needs, performance expectations, and long‑term strategy.
• Develop and maintain strong relationships with key carrier leadership, including terminal managers, regional leaders, and VP‑level contacts.
• Proactively procure capacity for lanes experiencing service challenges, losses, or performance gaps to ensure continuity and customer satisfaction.
• Analyze performance, cost, and capacity data to determine the appropriate primary, secondary, and backup carriers for each lane within the network.

Carrier Relations Manager

Business Development Rep

• Identify, engage, and convert new business opportunities (Road, Air & Ocean)
• Develop and execute territory and account plans aligned with RXO's strategic goals (UK Export & Import)
• Lead consultative sales conversations to understand client needs and propose tailored logistics solutions
• Build a robust pipeline of qualified prospects using outbound efforts, networking, and CRM tools
• Collaborate closely with operations, pricing, and implementation teams to deliver seamless client onboarding
• Use our CRM to maintain accurate records of pipeline activity, forecasts, and client engagements
• Meet or exceed quarterly and annual revenue targets

Business Development Manager

Procurement

• Take ownership and clearly understand fleet’s expectations, operations, and day-to-day needs.
• Manage dedicated business transferred over from Sr Sales Reps.
• Manage and run a portfolio of Private Fleets (TBD Sr Sales and SRM Sales)
• Build and maintain relationships through daily communication with the fleet contacts.
• Book automated dedicated lanes and transactional business where time permits.
• Manage daily load board.
• Dispatch carriers and track loads by checking in with drivers in transit.
• Communicate effectively with Enterprise Ops and Customer Sales/Ops reps to keep them updated.
• Identify potential problems and come up with appropriate solutions, escalate as needed to Sales and Sr Sales Reps and/or Manager.
• Ensure every load is up-to-date and in “Dispatched” or “Loading” status by end of day.
• Participate in bi-monthly meetings to discuss account progress with manager.
• Update and resolve incidents, and handle general accounting and compliance issues.
• Elevate unresolved quality issues to Sales Reps

Carrier Relations Manager

Business Development Manager

Carrier Procurement – Private Fleet