RXO, Inc.

Procurement

• Cultivate strong core carrier relationships while negotiating and securing carriers to move open deck freight
• Maintain continuous communication with carriers and customers to ensure a high-quality freight movement process
• Ensure all parties are informed of route changes, delays, freight concerns or other issues as necessary
• Follow established procedures and protocols regarding HVS and HRC loads to ensure the integrity of the shipment and the RXO brand
• Accurately maintain and update information in the company’s operating systems
• Conduct research in available databases for potential leads; make cold calls to prospects
• Track back-end billing and invoicing to ensure that carrier charges are accurate

Open Deck Carrier Procurement Specialist

Product Manager

• Serve as the Product Lead supporting buy-side network operations and carrier sales technology initiatives
• Define and execute product roadmaps aligned to business goals and operational priorities
• Partner with senior leadership and stakeholders to shape future product vision and gain alignment on priorities
• Lead ideation, discovery, hypothesis generation, and validation to guide product strategy and feature prioritization
• Gather and prioritize product requirements to improve user experience and operational efficiency
• Collaborate cross-functionally with technology, design, operations, and business stakeholders to deliver scalable solutions
• Oversee backlog management, sprint planning, and user story development to maintain a value-driven delivery pipeline
• Define release plans, timelines, and implementation strategies for new features and enhancements
• Own go-to-market planning, including coordination with marketing, training, support, security, and legal teams
• Leverage user feedback, analytics, and operational insights to continuously improve products and workflows
• Drive product adoption and support managed services initiatives across RXO’s network
• Mentor and provide strategic guidance to team members and execution teams

Senior Product Manager

Operations

• Drive key quality, inventory and other critical metrics across the site by utilizing continuous improvement tools and processes
• Schedule, review and monitor work instructions with supervisors and associates in designated areas of responsibility; lead associates to safely and efficiently execute daily roles
• Review facility/department training status and schedule training according to set frequency; ensure training requirements are met in a timely manner
• Write specifications for new developments and system enhancements
• Analyze client requirements, determine fit and customizations, develop proposals, gather supporting data for cost estimates and present RXO’s capabilities and solutions to prospective clients
• Serve as project manager for system implementations and upgrades; provide ongoing support as needed
• Support implementations by delivering documented implementation plans, configuring systems, training users and providing post-implementation support
• Perform process and data modeling
• Generate project ideas and solutions; implement changes within and across departments
• Utilize and maintain warehouse management system processes to deliver appropriate work documents and outcomes

Manager, Operations Support – Last Mile

Manager

• Lead high performing customer experience interactions through engaging, coaching and developing team members
• Advance best practices and strategies to optimize customer experience and improve customer satisfaction scorecard
• Develop and implement documented standard operating procedures, systems and methodologies to ensure best customer service practices
• Implement quality assurance, productivity, and customer-service standards
• Leverage data to evaluate performance trends and to make recommendations for improved service
• Assess operational challenges and conditions to ensure employees are knowledgeable and able to effectively relay network updates to customers
• Review daily and weekly reports, monitor service targets and respond to changes in business

Manager, Customer Solutions

Account Manager

• Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports
• Cultivate positive working relationships with contract carriers and helpers
• Use route planning software to build efficient delivery routes
• Handle the dispatch of contract carriers; resolve issues throughout the day as needed
• Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies
• Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery
• Coach and develop dispatch and warehouse personnel to meet and exceed the customers’ expectations
• Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)

Lead Account Manager, Last Mile Operations

• Maintain responsibility for the overall P&L to meet established budgets and forecasts
• Ensure the effectiveness of the operation’s communication
• Oversee the management of tractor maintenance, compliance and service delivery
• Track operational performance, including route configuration, on-time pickup and delivery
• Ensure driver recruiting and retention meets established fleet size goals
• Identify opportunities to increase performance, improve processes and find efficiencies
• Investigate and determine the root cause of all service failures; implement corrective actions whenever necessary
• Develop and modify operational policies and procedures to meet customer service requirements
• Maintain a safe work environment and foster a positive team dynamic
• Ensure annual profit, efficiency and quality goals are attained at each client engagement
• Direct capital expenditure and asset deployment activities
• Customer facing role that requires everyday interaction with decision makers

Transportation Manager

• Define requirements for transportation operations
• Ensure that new strategies and initiatives are implemented effectively, and that they meet or exceed company requirements and customer expectations
• Develop and deploy transportation operational and management solutions; establish business controls and processes to support regional transportation operations
• Provide direct supervisory control of transportation team to ensure service level standards are met
• Identify and deploy a broad range of customer cost-saving initiatives through established processes that ensure gainshare revenue targets are met
• Meet budget targets and achieve operating income goals
• Lead HR development efforts through appropriate training, development, and succession planning
• Identify growth opportunities with current and new customers; perform account management functions for select customers
• Identify and manage operational risks/security practices; implement company best practices and provide a safe work environment
• Support legal processes and enable legal dispute resolutions as needed

Engineer

• Review RFQs and analyze customer data to partner with prospects, clarify scope, and deliver tailored, opportunity-aligned logistics solutions.
• Select and deploy optimization/decision-support tools for operational studies, route optimization, and transportation rate analysis.
• Identify and implement cost-savings initiatives; build supply chain cost models.
• Learn customer processes to drive cross-functional initiatives and communicate solution enhancements.
• Coordinate project execution with internal and client stakeholders; deliver transportation-focused process and strategy improvements.

Lead Logistics Engineer – Dedicated Solutions

Human Resources

• Administer HR policies and programs to assigned sites
• Work closely with plant operations and the HR team to ensure an open-door climate exists, resulting in excellent customer service
• Manage all aspects of the HR department and supervise staff members
• Inform senior management and operations of internal and external HR developments that impact overall effectiveness
• Compile reports and provide them to upper management
• Ensure HR office is in compliance with all corporate policies and directives

Senior Human Resources Business Partner

• Review carrier performance data (service, claims, tender acceptance) and flag issues or trends for Operations and Pricing
• Support active carrier onboardings, coordinating next steps across contracting, system setup, FO, and SMC3 enablement
• Track onboarding status and follow up with internal teams to keep carriers moving toward activation
• Prepare or update carrier one‑pagers and enablement materials for newly onboarded carriers
• Respond to internal questions related to carrier coverage, capabilities, or performance
• Assist with customer‑specific carrier issues or escalations alongside Operations or Customer Partnerships
• Compile inputs for the monthly LTL Enablement & Carrier Updates newsletter (carrier notices, terminal changes, market updates)
• Work with BI or analytics teams to validate and publish carrier scorecard data (e.g., Hive)
• Help coordinate carrier surveys or recurring performance discussions
• Join cross‑functional meetings with Pricing, Ops, Tech, or Sales to align on carrier readiness and execution
• Document processes, updates, or repeatable workflows to support scalable carrier partnership management
• Communicate clearly and proactively with stakeholders to keep carrier‑related work visible and on track

Analyst, LTL Carrier Partnerships

• Assign work activities and monitor group activities
• Instruct associates in proper equipment, operational and maintenance procedures; guide team in understanding housekeeping requirements
• Monitor and maintain availability of tools, materials and supplies
• Oversee the usage of equipment and ensure team adherence to all safety procedures and programs
• Manage inventory, including monitoring levels and performing merchandise reconciliation
• Assist with resolving problems to ensure maximum associate productivity; take necessary action to correct substandard performance

Supervisor, Last Mile Operations

Full-stack Engineer

• Provide technical leadership, including the design, development and delivery of business technology-enabled applications and shared services
• Develop RESTful APIs, Microservices using C#, .NET Core, SQL Server, RabbitMQ, Kafka, Couchbase and Elasticsearch
• Develop web UI components using Angular, TypeScript, JavaScript, CSS and HTML5
• Provide guidance on technical tasks, priorities, and technical assistance when needed
• Manage all aspects of coding for the team – branching, code review, ensure code reusability and maintainability with constant refactoring
• Collaborate with Enterprise Architecture team on standards and approaches
• Mentor developers and help resolve technical roadblocks

Senior Software Engineer

Vice President

• Collaborate with functional leaders across Operations, Sales, Pricing & Procurement, Technology and Finance.
• Create and implement the procurement strategy by utilizing business concepts and contract management to optimize spending, negotiate better prices with suppliers and carriers, and achieve cost savings.
• Develop and execute strategic plans to improve performance, increase market share, and maintain industry competitiveness.
• Build strong relationships with stakeholders, customers, and partners to enhance business opportunities.
• Develop and implement a data analytics and insights strategy and roadmap that supports client objectives, as well as those of individual verticals, and enables revenue growth and operational efficiency.
• Create and manage an analytics system that translates quality data into clear insights for clients (e.g., market/opportunity, relationships and impact, offerings and execution, and investments, etc.)
• Day-to-day operational leadership and management of core procurement teams and services (e.g., client feedback, executive intelligence, etc.).
• Engaging with senior stakeholders to shape use cases, determine analytic approaches, identify risks, and ensure alignment.

Vice President, Solutions and Strategy

Collections

• Manage high revenue accounts by analyzing and resolving issues driving delinquency.
• Handle customer, sales, pricing, billing, invoicing, and other Order to Cash-related escalations.
• Review and comprehend customer specific billing requirements, billing methods, payment methods, and payment trends.
• Proactively use multiple resources to research, resolve and respond to complex customer issues by gathering information, analyzing data, and determining root causes.
• Work with cross-functional departments for resolution on root causes.
• Responsible for the resolution and management of outstanding invoices and delinquent accounts.
• Audits and analyzes aging reports, tracking collection efforts.
• Reconcile accounts on a routine basis to ensure credits and payments align with invoicing.
• Prepare clear and concise communications to engage with customers and internal parties to resolve and collect delinquent invoices and account issues.
• Leverage collection software, Oracle financial system, Transportation Management system(s) and Microsoft Excel (including pivot tables and v-lookups) Prepare for, schedule and/or conduct meetings with internal and/or customer contacts.

Collections Analyst

• Gain a clear understanding of the customer’s network, operations, carrier base, modes, strategies and challenges
• Assist with conducting carrier RFQs, analyzing rates and remaining compliant with the overall sourcing strategy.
• Learn and become proficient in all related areas, including assisting with conducting RFQs, operating the rate database, managing and maintaining rate schedules/addendums, and assisting with onboarding new carriers
• Compile and interpret performance metrics; analyze historical data to ascertain anomalies or opportunities; benchmark rates for new lanes for customer cost studies
• Interact with senior procurement management, account management, customer associates and carriers.

Open Deck Carrier Procurement Specialist

Senior Product Manager

Manager, Operations Support – Last Mile

Manager, Customer Solutions

Lead Account Manager, Last Mile Operations

Transportation Manager

Transportation Manager

Lead Logistics Engineer – Dedicated Solutions

Senior Human Resources Business Partner

Analyst, LTL Carrier Partnerships

Supervisor, Last Mile Operations

Senior Software Engineer

Vice President, Solutions and Strategy

Collections Analyst

Senior Specialist, Global Freight Procurement – Multi Modal