RXO, Inc.

Analyst

• Answer EDI inquiries from internal and external parties utilizing the EDI support team’s ticketing system
• Research root cause and create resolutions for EDI errors, ultimately resulting in reduction of EDI errors over time
• Work with business, customers, carriers and third parties to intake and prioritize EDI fixes and enhancements
• Design, write requirements, help the offshore developer to develop, test and implement EDI solutions to meet complex enhancement requests from trading partners and RXO business teams
• Review open EDI items with business teams via daily/weekly calls
• Participate in weekly architecture review calls to review and obtain approval on complex mapping enhancements
• Train internal business colleagues on EDI and EDI systems when required
• Foster teamwork and motivate others for success
• Complete additional small projects and assignments as required

EDI Analyst

Operations

• Schedule and manage pickup and delivery appointments
• Track and monitor shipments to ensure timely and accurate delivery
• Support cross-border operations by managing, sharing, and coordinating required paperwork across internal teams
• Communicate with carriers and drivers to ensure smooth execution of shipments
• Assist in building and maintaining strong carrier relationships
• Proactively identify and help resolve operational issues or delays

Operations Specialist

Recruitment

• Lead and facilitate carrier recruitment for all RXO LM markets within your assigned region.
• Traveling in market for “boots on the ground recruitment”: Distributing flyers, business cards at frequently visited sites for contract carriers (competitor locations, gas stations, etc..).
• Act as a liaison between neighboring RXO LM sites within your assigned territory to share and expand existing capacity resources
• Conduct research in all internal/external systems and databases to generate contract carrier leads (Carrier411, RXO Carrier Database, social media marketing).
• Ensure all new contract carriers receive and complete all onboarding materials and meet RXO requirements
• Make cold calls to prospective contract carriers
• Align with stakeholders in other RXO business units to identify carriers that can be contracted with RXO Last Mile
• Support carrier recruitment for new business startups within or outside your respective region (Rapid Response Recruitment)
• Work with RXO LM sites within your territory on capacity planning for seasonality volume increases
• Deliver departmental goals of onboarding 4-6 new contract carriers per month
• Attend internal and external meetings related to market analysis, financials, and metrics associated with RXO’s contract carrier base
• Attend meetings and provide market analysis detail on contract carrier cost and metrics

Manager, Contract Carrier Recruitment, Last Mile

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers
• Develop and mentor staff to reach goals; train staff on company policies and procedures
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues
• Ensure compliance with corporate warehouse policies, procedures, and programs
• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems
• Use route planning software to build efficient delivery routes
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop contract carriers, and dispatchers to meet and exceed customer expectations
• Ensure that all work is completed accurately and within established time frame
• Ensure photos are taken for every job
• Allocate and request additional resources as needed

Manager, Last Mile Operations

• Ensure compliance with specified contract metrics
• Maintain high standards for all operational activities
• Hire, train, develop and appraise staff effectively; develop a contractor base team
• Direct and guide front line management staff
• Manage contract drivers who are operating up to 7 days per week in multiple regional locations
• Build relationships with customers to ensure continuous operating improvements
• Oversee P&L
• Work with national sales team to facilitate new avenues of growth

Senior Manager, Last Mile Operations

Business Development Rep

• Identify and engage suppliers delivering into high-volume UK retail channels such as Sainsbury’s, Argos, John Lewis, Costco, and others.
• Develop logistics strategies that solve key challenges associated with retail delivery SLAs, warehouse consolidation, and reverse logistics.
• Execute territory and account plans aligned with RXO's strategic goals in the retail logistics vertical.
• Lead solution-based sales conversations, offering tailored European road, air, and ocean freight services designed for retail supplier requirements.
• Build and manage a strong pipeline of retail-focused opportunities through outbound prospecting, referrals, and strategic networking.
• Secure new business opportunities with a focus on senior decision-makers across diverse industries.
• Collaborate with internal pricing, operations, and the wider business to ensure a seamless onboarding experience for your customers.
• Maintain accurate and up-to-date CRM records, pipeline status, and client interactions.
• Achieve or surpass quarterly and annual revenue targets, particularly within the retail supplier segment.

Business Development Manager

Collections

• Oversee daily collections execution with alignment to strategies and KPIs
• Act as first-level escalation for complex accounts
• Own and maintain Standard Operating Procedures for Collections
• Perform quality reviews of collection activities and ensure compliance

Senior Analyst Collections – Team Lead

Account Manager

• Partner closely with Senior Leadership and the Pricing Team to understand organizational commitments, strategic priorities, and network direction.
• Collaborate with Customer teams to identify, develop, and support new business opportunities across the network.
• Oversee the full bid process—including target setting, requirement definition, and stakeholder communication—to ensure competitive and profitable outcomes.
• Participate in on‑site, face‑to‑face customer meetings to present network capabilities, discuss solutions, and build strategic relationships.
• Meet regularly with carrier representatives and managers to communicate network needs, performance expectations, and long‑term strategy.
• Develop and maintain strong relationships with key carrier leadership, including terminal managers, regional leaders, and VP‑level contacts.
• Proactively procure capacity for lanes experiencing service challenges, losses, or performance gaps to ensure continuity and customer satisfaction.
• Analyze performance, cost, and capacity data to determine the appropriate primary, secondary, and backup carriers for each lane within the network.