Rockwell Automation

Sales

• Lead, coach, and develop the NA Sales Support team to achieve operational excellence
• Foster a collaborative and customer-focused culture aligned with company values
• Manage resource allocation and workload balancing through case management
• Oversee the delivery of primary services centered around collaboration, navigation and support ensuring and accurate support for sales teams
• Be a escalation point for complex or high‑impact cases
• Provide hands‑on specialist support for priority issues
• Maintain working proficiency in specialist functions to support the team and ensure continuity
• Maintain relationships with the Sales teams and other internal functions (Customer Care, Global Revenue Management) to ensure seamless support delivery
• Review existing processes to identify candidates for process improvement

Team Lead, NA Sales Support

Customer Support

• Provide guidance, assistance and support to sellers to optimize their time spent engaging with customers and reduce the time dedicated to internal tasks.
• Coordination - partnering with teams such as Customer Care to help expedite and resolve critical sales-related issues affecting customers.
• Support - guiding sellers to the appropriate internal resources within RA, streamlining inquiries to ensure efficient access to processes, tools, or contacts.
• Navigation - providing support to sellers on specialized, high-context tasks related to internal processes and tools that are outside of seller's core responsibilities.

Sales Support Representative

• Provide guidance, assistance and support to sellers to optimize their time spent engaging with customers and reduce the time dedicated to internal tasks
• Coordination - partnering with teams such as Customer Care to help expedite and resolve critical sales-related issues affecting customers
• Support - guiding sellers to the appropriate internal resources within RA, streamlining inquiries to ensure efficient access to processes, tools, or contacts
• Navigation - providing support to sellers on specialized, high-context tasks related to internal processes and tools that are outside of seller's core responsibilities

• Lead, coach, and develop the NA Sales Support team to achieve operational excellence
• Foster a collaborative and customer-focused culture aligned with company values
• Manage resource allocation and workload balancing through case management
• Oversee the delivery of primary services centered around collaboration, navigation, and support ensuring accurate support for sales teams
• Be an escalation point for complex or high-impact cases
• Provide hands-on specialist support for priority issues
• Maintain relationships with the Sales teams and other internal functions (Customer Care, Global Revenue Management) to ensure seamless support delivery
• Review existing processes to identify candidates for process improvement

Team Leader, NA Sales Support

• Coordination - partnering with teams such as Customer Care to help expedite and resolve critical sales-related issues affecting customers.
• Support - guiding sellers to the appropriate internal resources within RA, streamlining inquiries to ensure efficient access to processes, tools, or contacts.
• Navigation - providing support to sellers on specialized, high-context tasks related to internal processes and tools that are outside of seller's core responsibilities.

• Provide guidance, assistance and support to sellers to optimize their time spent engaging with customers and reduce the time dedicated to internal tasks.
• Coordination - partnering with teams such as Customer Care to help expedite and resolve critical sales-related issues affecting customers. Typical activities include: Assistance coordinating with Partner Care or Customer Care on complex urgent customer delivery issues, Assistance with coordinating service calls, Assistance with tech support escalations, Assistance with complex quality issue coordination, Assistance with complex LCS issue resolution.
• Support - guiding sellers to the appropriate internal resources within RA, streamlining inquiries to ensure efficient access to processes, tools, or contacts. Typical activities include: Guidance on product substitutions, Concessions support and collaboration with Customer Care, Guidance on software portal Issues, Assistance with requests for information and form submissions, Guidance on the advanced order notification process, Guidance on or coordination of CustomerFirst complaint process, Guidance on general Salesforce questions for RA sales.
• Navigation - providing support to sellers on specialized, high-context tasks related to internal processes and tools that are outside of seller's core responsibilities. Typical activities include: Assistance with pricing / agreements navigation and support, Navigation support for internal sales tools like Salesforce CRM, Anaplan, Power BI, SAP etc.

• Provide guidance, assistance and support to sellers to optimize their time spent engaging with customers and reduce the time dedicated to internal tasks.
• Coordination - partnering with teams such as Customer Care to help expedite and resolve critical sales-related issues affecting customers.
• Assistance coordinating with Partner Care or Customer Care on complex urgent customer delivery issues.
• Assistance with coordinating service calls.
• Assistance with tech support escalations.
• Assistance with complex quality issue coordination.
• Assistance with complex LCS issue resolution.
• Support - guiding sellers to the appropriate internal resources within RA, streamlining inquiries to ensure efficient access to processes, tools, or contacts.
• Guidance on product substitutions.
• Concessions support and collaboration with Customer Care.
• Guidance on software portal Issues.
• Assistance with requests for information and form submissions.
• Guidance on the advanced order notification process.
• Guidance on or coordination of CustomerFirst complaint process.
• Guidance on general Salesforce questions for RA sales.
• Navigation - providing support to sellers on specialized, high-context tasks related to internal processes and tools that are outside of seller's core responsibilities.
• Assistance with pricing / agreements navigation and support.
• Navigation support for internal sales tools like Salesforce CRM, Anaplan, Power BI, SAP etc.

• Provide guidance, assistance and support to sellers to optimize their time spent engaging with customers
• Coordination - partnering with teams such as Customer Care to help expedite and resolve critical sales-related issues affecting customers
• Typical activities include: Assistance coordinating with Partner Care or Customer Care on complex urgent customer delivery issues, Assistance with coordinating service calls, Assistance with tech support escalations, Assistance with complex quality issue coordination, Assistance with complex LCS issue resolution
• Support - guiding sellers to the appropriate internal resources within RA
• Typical activities include: Guidance on product substitutions, Concessions support and collaboration with Customer Care, Guidance on software portal Issues, Assistance with requests for information and form submissions, Guidance on the advanced order notification process, Guidance on or coordination of CustomerFirst complaint process, Guidance on general Salesforce questions for RA sales
• Navigation - providing support to sellers on specialized tasks related to internal processes and tools that are outside of seller's core responsibilities
• Typical activities include: Assistance with pricing / agreements navigation and support, Navigation support for internal sales tools like Salesforce CRM, Anaplan, Power BI, SAP etc.

Customer Success Manager

• Ensure successful adoption of purchased software, services, and solutions, driving utilisation and customer value.
• Use data and insights from the Customer Success Platform (Gainsight) to implement lifecycle motions: Onboarding, Adoption, Expansion and Renewal.
• Translate customer data into applicable insights and promote the value realised from software and service engagements.
• Conduct periodic value reviews (EBRs) and maintain communication to strengthen alignment and demonstrate outcomes.
• Travels to cover assigned customers
• Oversee the retention and renewal strategy for assigned accounts.
• Identify and close expansion opportunities using an outcome-based selling approach and collaborate with Sales and Account Management to close additional revenue
• Engage customers to mitigate risk, strengthen relationships, and maximise lifetime value.
• Foster internal alignment by collaborating with Sales, Delivery, and Distributor teams to deliver a seamless customer experience.
• Represent the voice of the customer internally and contribute to continuous improvement of customer engagement processes.
• Provide recommendations to enhance the customer journey and drive operational excellence.

• Achieve Rockwell Automation sales targets for Cubic products and solutions and meet business revenue plans using a disciplined sales process within targeted accounts.
• Be directly responsible for meeting quota by negotiating and closing opportunities while collaborating with the wider matrixed Rockwell Automation sales teams.
• Develop and maintain an accurate sales forecast and pipeline for Cubic pursuits.
• Contribute to customer proposals and responses to requests for information.
• Leverage global sales and marketing resources to identify target opportunities and gain access.
• Serve as the primary liaison between customers, regional sales team members, and your department to ensure efficient communication and information flow from sales and pipeline development activities.
• Translate technical terms into everyday language and manage expectations, both internally and externally.
• Provide formal regular status reports to sales management, including forecast, pipeline, and activity summaries.
• Monitor and report revenue and pipeline results weekly using the CRM tool for assigned verticals or geographies to ensure performance goals are met.
• Develop business and financial knowledge of the offering and its impact on potential business.
• Build and promote long-lasting customer relationships by partnering with customers and understanding their needs.
• Explore new market opportunities (primarily data centers, water, energy, and industry).

Sales Specialist

• Ensure successful adoption of purchased software, services, and solutions, driving utilisation and customer value.
• Use data and insights from the Customer Success Platform (Gainsight) to implement lifecycle motions: Onboarding, Adoption, Expansion and Renewal.
• Translate customer data into applicable insights and promote the value realised from software and service engagements.
• Conduct periodic value reviews (EBRs) and maintain communication to strengthen alignment and demonstrate outcomes.
• Travels to cover assigned customers.
• Oversee the retention and renewal strategy for assigned accounts.
• Identify and close expansion opportunities using an outcome-based selling approach and collaborate with Sales and Account Management to close additional revenue.
• Engage customers to mitigate risk, strengthen relationships, and maximise lifetime value.
• Foster internal alignment by collaborating with Sales, Delivery, and Distributor teams to deliver a seamless customer experience.
• Represent the voice of the customer internally and contribute to continuous improvement of customer engagement processes.
• Provide recommendations to enhance the customer journey and drive operational excellence.

Account Executive

• Win and grow strategic accounts for PLEX Systems
• Lead large, multi-cloud pursuits and negotiate enterprise contracts
• Build account plans and pipeline to exceed revenue targets
• Collaborate with marketing and other teams to implement targeted plays
• Position solutions that align with customer goals

Team Lead, NA Sales Support

Sales Support Representative

Sales Support Representative

Team Leader, NA Sales Support

Sales Support Representative

Sales Support Representative

Sales Support Representative

Sales Support Representative

Sales Support Representative

Sales Support Representative

Sales Support Representative

Customer Success Manager

Sales Specialist

Customer Success Manager

Enterprise Software Sales Executive – PLEX, ERP/MES