RingCentral

Robotics

• Conducting ongoing discovery across functions (Sales, Finance, HR, Customer Success, Legal, etc.) to identify high-value automation and AI opportunities
• Developing and maintaining a prioritized AI/automation opportunity pipeline with business cases tied to ROI, time savings, and risk reduction
• Leading end-to-end delivery of automation initiatives — from scoping and vendor selection through implementation and adoption — without necessarily owning the engineering resources
• Serving as the internal subject matter expert on AI tools, agentic workflows, RPA platforms, and LLM-powered process automation
• Partnering with IT and Engineering to ensure solutions are architecturally sound, scalable, and aligned with enterprise standards
• Building strong relationships with business unit leaders to embed a culture of continuous automation thinking across the organization
• Defining and tracking KPIs that demonstrate the business impact of automation initiatives
• Monitoring the external AI/automation landscape and bringing relevant innovations back to the business
• Representing Operations in enterprise-wide AI governance and strategy discussions

Director, AI – Process Automation

Account Manager

• Experience in account management focused on growing existing Upmarket accounts through prospecting, qualifying & closing expansion sales
• Generate awareness, respond to inquiries and engage in outbound prospecting to expand and manage our embedded base of Enterprise customers
• A highly collaborative role interacting frequently with the Enterprise field Account Executive, Customer Success Manager, Professional Services and other internal departments
• Skilled in conducting presentations, online web demos
• Manage deals involving multiple executive level stakeholders including C-suite
• Extensive virtual selling experience including phone, web meetings and email
• Drive a collaborative approach with Enterprise Account Executive & Marketing to prioritize targets to engage
• Leverage & partner with internal resources (Business Development, Solutions Engineering, Marketing, Customer Success Managers, Professional Services, etc.) to execute new orders
• Manage and negotiate contract renewals
• Develop a strong understanding of key differentiators, internal/external systems, sales methodologies & processes
• Ability to accurately forecast and manage pipeline
• Deliver on revenue target quotas on a monthly/quarterly basis

Strategic Expansion Account Manager

General Counsel

• Oversee day-to-day employment-based immigration matters, ensuring seamless continuation of existing processes
• Manage active caseloads for in-house filings, including H-1B, L-1, O-1, PERM, and I-140, as well as global work authorization cases
• Ensure timely processing and adherence to established SLAs, timelines, and compliance requirements
• Maintain compliance with U.S. and global immigration laws and support audit readiness (e.g., I-9, LCA compliance)
• Partner with HR, Talent Acquisition, People Operations, and external counsel to deliver high-quality immigration support and maintain progress on ongoing initiatives

Director, Immigration Counsel

Marketing

• Grow sales pipeline and new revenues for service provider products through demand generation campaigns including webinars, collateral, promotions, field events, digital marketing, and sales outreach.
• Adapt RingCentral campaigns for our partners and manage execution through their marketing teams.
• Drive marketing commitments from our partners through detailed marketing plans that deliver tangible returns in lead and opportunity generation.
• Enable RingCentral sales teams to conduct cross-country product training on sales best practices and playbooks.
• Serve as a liaison between sales and extended RingCentral Marketing team to provide updates on latest offerings, promotions, activities, and trends.
• Adapt RingCentral content for service provider-specific offers.
• Conduct customer and market research and provide input to product teams for new feature development.
• Allocate marketing development funds and maintain responsibility to justify return on investments.
• Work with partners to understand their marketing needs and galvanize their marketing efforts to promote RingCentral’s portfolio.
• Create compelling propositions, thought leadership and product marketing collaterals to build awareness in the country with/through partners.
• Build strong working relationships with our partners across segments and regions.

Senior Partner Marketing Manager

• Co-Selling & Market Execution
• Joint Sales Advocacy: Partner with SP Account Executives (AEs) to identify high-potential enterprise targets and participate in active sales cycles to close new business.
• Deal Architecting: Collaborate with the SP to structure solutions that integrate our product into their broader service offering, ensuring a seamless value proposition.
• Strategic Alignment: Ensure the SP’s sales teams are prioritizing our solution by demonstrating how it helps them hit their own quotas and increases their "stickiness" with the customer.
• Lifecycle Relationship Management (The Triad)
• SP Sales Team Partnership: Maintain a continuous feedback loop with the SP Sales Team.
• End-User Success Advocacy: Maintain a direct relationship with key stakeholders at the enterprise customer level to ensure the product is delivering the expected business outcomes.
• Account Health Orchestration: Host regular "Sync Sessions" with the SP Sales Team to review account health, usage trends, and potential friction points before they become issues.
• Expansion & Upsell: Identify opportunities for growth within the enterprise environment and coordinate with the SP Sales Team to execute the upsell strategy.
• Contract Renewals & Retention Renewal Strategy Leadership: Own the end-to-end renewal process. You lead the strategy to ensure both the SP and the end-user commit to contract extensions.
• SP Sales Alignment on Renewals: Work months in advance with the SP Sales Team to prepare renewal quotes, address any competitive threats, and ensure the SP is incentivized to renew our component of the bundle.
• Commercial Negotiation: Navigate three-way renewal discussions (Vendor-SP-Customer) to manage pricing, terms, and service-level agreements (SLAs).

Strategic Enterprise Account Manager

• Own the web lifecycle from kickoff to analysis
• Translate stakeholder requirements into technical specs and tickets
• Build and manage timelines and project dependencies
• Audit every page for performance, accessibility, and brand standards
• Fix process bottlenecks using AI to increase team output
• Track and analyze launch data to link web projects to conversions

Web Marketing Manager

Sales Operations Manager

• Act as a strategic consultant to PS Executive Leadership.
• Provide data-driven recommendations on forecast trends, pricing strategies, and operational improvements.
• Present formal reports and dashboards that characterize global business performance.
• Lead the monthly/quarterly forecasting motion for PS bookings and revenue.
• Consolidate Bookings, Revenue, and Expense forecasts.
• Validate PS revenue/bookings forecasts and perform detailed variance analysis.
• Identify systems/reporting improvements and manage processes defined in collaboration with senior management.
• Actively support the Revenue Recognition process by running reports, informing stakeholders, and ensuring execution of actions.
• Serve as a common interface to local finance teams

Senior Sales Operations Analyst

Customer Success Manager

• Encourage customers to utilize new features that will help them drive their business forward
• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.
• Evaluate churn and downsell risk for each customer using scoring tools and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle.
• Recommend programs that ensure that customers are successfully adopting our platform that align to their business needs.
• Conduct quarterly customer success reviews to ensure customers get the most value out of their RingCentral investments.
• Align customers with the enablement resources to drive adoption.
• Be a self starter.
• Track renewals and identify opportunities for upsells and cross-sells within your assigned customer base.
• Analyze customer usage data and key CS indicators to identify trends, potential risks (like churn), and opportunities for engagement and growth.
• Proficiency with customer success platforms, AI, automation tools, and other digital technologies.
• Comfort working in a fast-paced environment and managing multiple customer engagements simultaneously.
• Own, drive and manage the renewals process in collaboration with the account team.
• Accurately maintain/update a rolling 120 day forecast of your accounts and communicate any renewal risk to internal resources in order to develop resolution strategies.

Customer Success Manager, Mid Market

Manager

• Responsible for engaging with business stakeholders to understand systems and user needs, analyzing complex processes and translating them into business and functional requirements.
• Acts as the liaison between the business units, technology teams and support teams
• Analyze existing and future business processes, systems and flows of data
• Develop and maintain documentation related to developing and modifying business processes and systems
• Participate in systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution)
• Critically evaluate information gathered from multiple sources, decomposing high-level information into details, and abstracting up from low-level information to a general understanding
• Distinguish user requests from underlying needs to align with macro vision and strategy
• Gather information, investigate issues, identify potential solutions and present to both Business and IT stakeholders
• Work closely with Vendors, Implementation Partners, Architects, Developers and Business Units to ensure technical compatibility and user satisfaction
• Facilitate review sessions with functional owners, subject matter experts and end-user representatives
• Oversee the project lifecycle for projects within HR and Legal systems
• Work with various teams to develop project milestones and timelines for development, UAT, production validation and go live
• Ensure training and timely communications in accordance with project timelines
• Engage other areas of HRIS such as security, reporting, production and participate in change management support to ensure projects are addressed from end to end and the needs, interests and success criteria of the business are met

Senior Business Applications Manager – Multiple Openings

DevOps Engineer

• Operate and maintain Linux based telephony and platform services in production
• Troubleshoot SIP signaling and RTP media flows, including call routing, provisioning, registration, and signaling behavior
• Diagnose issues across the network stack affecting realtime voice and media traffic, including analysis of packet and signaling flows
• Deploy and administer Kubernetes services using Helm and GitOps workflows (e.g. CI/CD, FluxCD), including tracing and debugging configuration through layered rendering pipelines
• Manage stateful and pinned workloads, including understanding of Kubernetes scheduling primitives such as taints, tolerations, and node affinity
• Monitor systems and participate in on-call incident response for production infrastructure
• Implement production changes using testing, rollback planning, and risk mitigation practices
• Contribute to automation, observability, and operational tooling improvements
• Coordinate with infrastructure, network, storage, and platform teams to resolve cross-domain issues and maintain highly available global services

Site Reliability Engineer

Artificial Intelligence

• Define and execute an AI-forward video content strategy that supports brand growth, demand generation, and customer engagement across digital channels.
• Leverage AI tools and platforms (e.g., generative video, automated editing, personalization engines, and analytics) to optimize production efficiency, scalability, and performance.
• Lead creative and strategic workshops, incorporating AI-driven ideation and rapid prototyping into brainstorming, concept development, and creative reviews.
• Manage and develop a high-performing team of videographers, editors, motion designers, and producers, fostering a culture of innovation, experimentation, and continuous learning in AI-enabled workflows.
• Oversee end-to-end video production, including AI-assisted scripting, storyboarding, editing, and post-production, ensuring projects are delivered on time and within budget.
• Architect and scale modular video and motion design systems, enabling rapid content creation for product demos, campaigns, events, and executive communications.
• Partner with product marketing, demand generation, social, and communications teams to integrate video into omnichannel campaigns, leveraging personalization and audience insights.
• Identify, onboard, and manage agencies and vendors with cutting-edge AI and production capabilities to build a best-in-class content ecosystem.
• Establish and track performance metrics and analytics, using data and AI insights to continuously optimize content effectiveness and ROI.
• Ensure all video content aligns with brand standards, while pushing the boundaries of modern, tech-forward storytelling reflective of RingCentral’s innovation in cloud communications and AI.
• Stay ahead of industry trends across AI in creative production, video technology, and digital media, bringing new capabilities and ideas into the organization.

Director of Video, AI Creative

Data Engineer

• Lead, mentor, and grow a multidisciplinary EU team of data scientists and data engineers
• Foster a culture of innovation, collaboration, and accountability
• Partner with cross-functional stakeholders across product, sales, marketing, and customer success
• Design and deploy customer intelligence models, including upsell and cross-sell propensity models and customer churn prediction models
• Develop and enhance pricing models to optimize revenue and customer value
• Drive experimentation, model validation, and continuous improvement
• Oversee the design, development, and maintenance of scalable ETL pipelines
• Ensure high standards of data quality, reliability, and observability
• Manage large-scale data systems and architectures across modern platforms
• Own and evolve the internal customer intelligence platform (RingIQ)
• Leverage and optimize a modern data stack including Oracle, Hadoop, Snowflake, Databricks, and AWS ecosystem
• Evaluate and integrate emerging AI/ML technologies and tools
• Ensure all data practices comply with GDPR and EU data protection regulations

Senior Manager, Data Science – Data Engineering

Account Executive

• Join our expanding SOHO (Small Office, Home Office) business segment as an Account Executive.
• Work with a well-oiled marketing engine delivering thousands of leads monthly.
• Drive sales cycle with IT decision makers, maximizing leads and pipeline management.
• Deliver presentations and demos remotely, collaborating with customers effectively.

Account Executive, SOHO

Call Center Representative

• Develop and execute a comprehensive GTM strategy focused on hunting and closing net-new Enterprise and Mid-Market logos.
• Act as a thought leader on the 'Future of Work,' articulating how RingCentral’s AI (Sentiment Analysis, Real-time Agent Assist, and IVR Orchestration) drives ROI and customer loyalty.
• Own the full direct sales motion, from high-level prospecting and executive discovery to the final negotiation of multi-million dollar, multi-year contracts.
• Lead a 'Tiger Team' of Sales Engineers, Product Specialists, and Customer Success managers to ensure technical validation and long-term platform adoption.
• Architect a sustainable, high-velocity pipeline by leveraging data-driven insights to identify high-propensity targets and vertical-specific opportunities (e.g., Healthcare, FinSec, Retail).
• Navigate the intricacies of enterprise procurement, including security audits, legal redlines, and ROI modeling for stakeholders across IT, Operations, and Finance.
• Represent RingCentral at industry-leading conferences and executive roundtables, positioning our CCaaS portfolio as the core of modern digital transformation.

AVP, Contact Center Sales

Accounting Manager

• Research, analyze, and document technical accounting issues and memos and prepare calculations to support accounting conclusions and facilitate external audit reviews in accordance with US GAAP
• Collaborate with teams across Accounting Operations, Engineering, Finance, Legal, HR, and other departments to ensure technical guidance is consistently operationalized and understood
• Support initiatives to enhance external reporting readiness, including complex accounting topics, disclosures, and process improvements
• Help design and implement efficient, SOX-compliant accounting processes and internal controls to support organizational growth
• Partner with external auditors and consultants to ensure timely and accurate conclusions on accounting matters
• Provide training and mentorship to team members on technical accounting topics and emerging standards