RingCentral

Account Executive

• Driving new revenue through customer acquisition in designated territory and named accounts
• Consistently strike/exceed quarterly & annual sales targets
• Technology field sales - greenfield space leveraging remote resources (engineering, marketing, business development, etc)
• Partnering with the regional VAR's to effectively identify, engage and deliver new customers
• Owning strategy around funnel, pipeline, forecasting - owning GTM for respective patch
• Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value-based selling

Senior Account Executive, Majors

Analyst

• Reporting to the Senior Revenue Manager, this position has a critical and highly visible role in the process design, implementation, documentation, and accurate recording of revenue.
• The Junior Revenue Analyst has ownership of all accounting aspects of revenue recognition and must understand, analyze and communicate financial impacts to revenue throughout the organization.
• Hands-on experience in working remotely with cross-functional teams (Sales, Legal, Operations, deal desk, etc.) in reviewing the revenue deal structure and coordination with the Revenue team in the head office.
• Strong understanding of the end-to-end process (including design, implementation, or testing) of the Order cash process at mid/large size public Companies.
• Experience in handling large volumes of data and applying data analytics as part of close processes or in public accounting.
• Global partner and experience in collaborating with Sales, Legal, and Business.
• Develop a team to review and evaluate the impact of draft contracts for revenue recognition.
• Provide technical accounting guidance and support to the onsite team in performing recurring revenue close tasks to drive operational efficiency.
• Evaluate customer contracts to ensure that revenue is recognized accurately in accordance with accounting rules.
• Work with the FP&A team to provide revenue assurance in the pricing models and new product introductions.
• Provide technical accounting assistance with special projects.
• Be actively involved in the design and implementation of new revenue accounting requirements under ASC606.
• Participate in developing and maintaining strong internal controls, ensuring quality controls over revenue transactions and reporting.
• Recommend changes to reports and processes to improve productivity and accuracy.
• Manage month-end and quarter-end revenue close, including reconciliations and related fluctuation analysis and other reporting requirements.
• Help prepare data and other support information requests as needed for audits and reviews conducted by external auditors.

Junior Revenue Analyst

Customer Success Manager

• Overall responsibility for global customers supported by CSMs
• Achieve adoption, revenue growth, retention, renewals, and margin goals for segment teams
• Participated in RingCentral management efforts to maintain high morale, low attrition, and excellent teamwork
• Measures team performance on a regular basis to ensure trends are quickly understood and efficiency/efficacy of the team is optimized
• Develop strong customer relationships and serve as the RingCentral trusted partner
• Ensure customer satisfaction: drive ROI realization and manage escalations as needed
• Serve as an industry thought leader, sharing Customer Success best practices throughout the organization
• Partner cross-functionally with support, professional services, sales, and marketing departments to achieve high customer satisfaction and account growth

VP – Global Customer Success

Technical Account Manager

• Build strong, long-lasting relationships as a Technical Account Manager and act as a trusted technical advisor
• Develop an in depth understanding of the customer’s infrastructure, systems, and environment to optimize performance with RingCentral services
• Manage customer expectations and experience to deliver high customer satisfaction and increase retention
• Communicate effectively with key leaders, including C-level executives, to understand business needs
• Proactively recommend new solutions or communicate changes to existing services impacting the customer
• Recommend network hardware, software, and platform-specific design elements
• Collaborate with internal departments to facilitate customer need fulfillment
• Maintain updated knowledge of company products and services
• Manage multiple tasks and accounts, staying organized, and providing proactive service
• Assess solution specifications against customer requirements and recommend designs and changes
• Run projects containing unified communication, contact center, and customer experience solutions in a SaaS/CCaaS environment
• Manage multiple projects without losing effectiveness and balance project management with daily responsibilities
• Report daily, weekly, and monthly on activity status and quarterback internal/external initiatives
• Develop strong customer relationships, serve as RingCentral's trusted partner, and ensure customer satisfaction by addressing technical demands
• Partner cross-functionally with professional services, sales, and marketing to create customer success that drives account growth

Lead Technical Account Manager

• Proactively manage a list of RingCentral’s premier existing customers acquired through direct & channel partners
• Own and cultivate 200+ current accounts to uncover and capitalize on upsell opportunities
• Provide a high level of customer service and minimize churn
• Sell RingCentral services including Mobile, Office, Contact Center, hosted VoIP platform, call management services, and IP hardware
• Leverage B2B solution selling skills to grow book of business
• Develop strong understanding of key differentiators, internal/external systems, sales methodologies and processes
• Innovate new ways to sell services and drive new business initiatives to small and mid-market business markets
• Align with channel partners to leverage relationships and maximize revenue growth

Account Executive, Mid-Market Expansion

Account Manager

• Proactively manage a list of RingCentral’s premier installed customers and cultivate and saturate business within these accounts
• Own and manage 200+ current accounts to uncover and capitalize on upsell opportunities
• Provide a high level of customer service to support and retain customers
• Leverage B2B solution selling skills to grow book of business and expand the RingCentral footprint
• Become the resident expert on the RingCentral UCaaS Platform including hosted VoIP, ContactCenter, Mobile Applications, and IP hardware
• Develop a strong understanding of customers’ business priorities and systems and utilize sales methodologies and processes to exhibit advantages of partnering with RingCentral
• Be an innovator to help drive the communication message within multiple sub verticals
• Operate in a fast-paced, cutting-edge, technology-driven inside sales/account management environment

Account Manager – Majors Expansion

• Prospect for net-new logo accounts and grow existing RingCentral account base within assigned territory
• Meet with existing customers to up-sell and follow up on past engagements
• Evangelize and educate internal sales teams and communicate RingCentral value proposition to senior-level customer contacts
• Position cloud and contact center solutions (RingCentral Office, RingCX, RingCentral Contact Center, Workforce Optimization) to fit customer needs
• Coordinate with sales teams to develop Territory, Account, and Opportunity Strategy Plans
• Act as a customer advocate internally and advocate for RingCentral to customers
• Utilize RingCentral sales process for opportunity identification, positioning and lifecycle management
• Drive new revenue through customer acquisition and consistently exceed quarterly and annual sales targets
• Partner with regional VARs to identify and deliver new customers
• Own funnel, pipeline, forecasting and GTM strategy for assigned patches
• Manage complex sales cycles and negotiate agreements based on value-based selling

Enterprise Account Executive – Contact Center

General Counsel

• Manage a variety of offensive and defensive litigations, including commercial, privacy, and patent
• Conduct fact investigations in litigations and pre-litigation disputes
• Work closely with a senior litigation paralegal to manage responses to discovery requests, subpoenas, warrants, civil investigative demands, and legal intercept requests, including drafting responses and objections and meeting and conferring
• Directly represent RingCentral or act as local counsel in smaller litigations and third party subpoenas
• Manage eDiscovery
• Work collaboratively with regulatory, IP, privacy, and commercial legal teams around the world to mitigate litigation risk
• Stay apprised of important legal developments and advise on joining or filing amicus briefs and supporting industry legislative efforts
• Report to the Head of Litigation and act as a legal leader and front-line litigator for a large public telecommunications company

Litigation Counsel

Solutions Engineer

• Act as a technical pre-sales specialist working alongside High Touch Account Executives, Wholesale Channel Partners and end customers
• Maintain in-depth knowledge of RingCentral ContactCentre & AI Portfolio, RingCX, OEM partners, RingSense AI, and RingCentral UC portfolio
• Work with end customers and partners to understand and translate business requirements into solutions that deliver business benefits
• Provide partner enablement and training, conduct remote and onsite product demonstrations, and validate solutions via Proof of Concepts (POC)
• Monitor and support SE collaborative teams; manage customer feature requests and documentation for the product team
• Perform lab testing, continued education on the platform and technologies, and support channel-related trade shows and events
• Coordinate and lead discovery sessions to understand customer business requirements and objectives
• Create repeatable sales support collateral: Sales Playbooks, Verticalized Demonstrations, TCO Tools, Promotions and Campaigns
• Provide industry, technical, and product insight to partners and customers to deliver maximum value
• Deliver technical demonstrations, product overviews and sales presentations outlining expected CX and UX
• Develop and maintain expert understanding of all RingCentral applications and products
• Represent RingCentral at conferences, industry, partner and sales events when requested
• Act as subject matter expert for products/technologies and provide consultative support to other Solutions Consultants
• Provide direct support for technical fulfillment of RFI’s, RFQ’s and RFP’s in assigned territory
• Manage customer feature requests including documentation, prioritization and driving development with the product team
• Continued education on the platform and underlying technologies; moderate travel may be required

Customer Experience Solutions Engineer

Sales

• Focus on growing market share by accelerating growth of the Charter partnership with RingCentral
• Drive sales enablement, sales opportunities and sales programs within the Charter sales channels
• Serve as lead SME enabling Charter SMB and Enterprise sales channels and account teams through training, sales development and general sales support
• Develop deep knowledge and expertise of Charter business units in both SMB and Enterprise markets
• Drive opportunities to close in coordination with partners and develop business plans to sell UC solutions
• Conduct regular business reviews and planning meetings with senior sales leadership in assigned region
• Engage partner sellers with prospecting, sales meetings and closing new opportunities
• Conduct lunch and learns and other ongoing training and sales enablement activities
• Collaborate with internal cross-functional teams to assist partner sales teams with implementation, support and escalations
• Drive requirements and help develop sales tools and materials for the service provider channel
• Serve as internal channel advocate to ensure partner and customer satisfaction
• Participate in industry events such as trade shows and seminars

Channel Sales Manager

• Oversee a sales team of 6-8 Account Executives across the United States for MidMarket Accounts (100–400 employee organizations).
• Coach, motivate, and influence direct sales team to exceed quotas.
• Weekly 1:1’s with team members to review commits, pipeline, forecasting and performance.
• Actively engage in sales cycles with the team as a selling leader.
• Travel onsite to customers and events as needed with the team.
• Lead and supervise teams to work under tight deadlines.
• Build and enhance customer relationships.
• Train staff on Company processes, policies, and procedures.
• Identify needs for and drive process improvements.
• Delegate authority and responsibility with accountability and follow-up.
• Provide feedback to cross-functional departments as the voice of sales.
• Effectively prioritize multiple tasks, projects and deadlines simultaneously.
• Mentor and develop direct reports.
• Solve problems and drive results.
• Handle customer escalations.
• Set the example for Account Executives in areas of personal character, commitment, organizational and selling skills, and work habits.
• Participate in hiring and retention efforts (implied by developing direct reports and team leadership).

Sales Manager, Mid-Market

Marketing

• Demand Generation - Grow sales pipeline and new revenues for service provider products through demand generation campaigns including webinars, collateral, promotions, field events, digital marketing, and sales outreach.
• Adapt RingCentral campaigns for our partners and manage execution through their marketing teams.
• Marketing Enablement - Leverage existing RingCentral marketing materials and coordinate relevant toolkits of collateral that empower our partners to run programmatic inbound lead generation.
• Marketing Planning - Drive marketing commitments from our partners through detailed marketing plans that deliver tangible returns in lead and opportunity generation.
• Sales Enablement - Enable RingCentral sales teams to conduct cross-country product training on sales best practices and playbooks.
• Serve as a liaison between sales and extended RingCentral Marketing team to provide updates on latest offerings, promotions, activities, and trends.
• Product Release and Launches - Adapt RingCentral content for service provider-specific offers. Conduct customer and market research and provide input to product teams for new feature development.
• Marketing Enablement - Allocate marketing development funds and maintain responsibility to justify return on investments. Work with partners to understand their marketing needs and galvanize their marketing efforts to promote RingCentral’s portfolio.
• Content Marketing - Create compelling propositions, thought leadership and product marketing collaterals to build awareness in the country with/through partners.
• Carrier Relationship Management - Build strong working relationships with our partners across segments and regions. Build influence and win mindshare with key marketing stakeholders.

Senior Partner Marketing Manager

• Serve as direct support function for RingCentral’s valued and high-profile customers
• Act as point person for larger customers, interfacing and orchestrating internal efforts with acquisition, implementation, technical support
• Develop strong customer relationships and serve as RingCentral trusted partner
• Proactively drive adoption across RingCentral’s product technology stack to ensure customers maximize ROI
• Facilitate QBRs, execute mutual success plans, address technical demands and engage appropriate resources for timely escalation
• Mitigate churn risk and protect portfolio MRR growth; maintain and grow monthly recurring revenue
• Project management: quarterback internal and external initiatives
• Act as sales liaison and build internal relationships to drive account expansion; manage partner relationships
• Partner cross-functionally with support, professional services, sales and marketing to create customer success and account growth
• Execute and build out an Adoption strategy through consistent weekly, bi-weekly or quarterly business reviews

• Prospect for net new logo accounts and grow existing RingCentral account base
• Meet with existing customers to up-sell and follow up on past engagements
• Evangelize and educate with RingCentral sales team and communicate value to senior-level contacts
• Proactively position value of cloud solutions and RingCentral product offerings
• Coordinate with sales teams to develop Territory, Account, and Opportunity Strategy Plans
• Work with RingCentral resources to develop and position appropriate solutions (RingCentral Office / Call Center, RingCX with RingSense, Contact Center, Workforce Optimization)
• Act as a customer advocate within RingCentral and advocate for RingCentral to customers
• Utilize RingCentral sales process to identify, position and manage opportunity lifecycle
• Drive new revenue through customer acquisition in designated territory and named accounts
• Own funnel, pipeline, forecasting and GTM strategy for assigned patch
• Partner with regional VARs to identify and deliver new customers
• Manage complex sales cycles and negotiate agreements to close deals
• Consistently achieve or exceed quarterly and annual sales targets

Small Business Account Executive – Contact Center

Operations

• Providing 99,999% availability in production Data Center networks for application (Video, Voice, Messaging) across the globe
• Continuously improving and extending network technologies in existing DCs
• Building out networks in new DCs
• Troubleshooting and fixing issues together with infrastructure and application teams
• Support Lab/Stage/Regression environments
• Participation in on call rotation
• Responsible for design, overall view and approach

Senior Network Operations and Infrastructure Engineer

• Focused on State & Local Government, Higher Education and K12 above 400 employees
• Technology field sales - greenfield space using remote resources (engineering, marketing, business development, etc)
• Partnering with the regional VAR's to effectively identify, engage and deliver new customers
• Owning strategy around funnel, pipeline, forecasting - owning GTM for respective patch
• Demonstrated experience leading complex sales cycles and negotiating win-win agreements based on value-based selling

Senior Account Executive, SLED

• Proactively manage RingCentral’s premier installed public sector customers
• Cultivate and saturate business within assigned accounts (200+ accounts)
• Uncover and capitalize on upsell opportunities while providing high level customer service
• Leverage B2B solution selling skills to grow book of business and expand RingCentral footprint
• Navigate public-sector procurement and long sales cycles to close deals
• Act as an innovator driving communication messaging within multiple public-sector sub-verticals