RingCentral

Account Executive

• Driving new revenue through customer acquisition in designated territory and named accounts
• Consistently strike / exceed quarterly & annual sales targets
• Technology field sales - greenfield space using remote resources (engineering, marketing, business development, etc)
• Partnering with the regional VARs to effectively identify, engage and deliver new customers
• Owning strategy around funnel, pipeline, forecasting - owning GTM for respective patch
• Demonstrated experience leading complex sales cycles and negotiating win-win agreements based on value-based selling

Account Executive, Enterprise

Solutions Engineer

• Continued education and mastery of Workforce Engagement Management products offered by RingCentral including Quality Management, Analytics, and Workforce Management.
• Collect and document Workforce Engagement Management needs and requirements through client discovery calls and RFPs.
• Demonstrate Workforce Engagement Management (WEM) products including Quality Management, Analytics, and Workforce Management.
• Assist in internal scoping of recommended and demonstrated products.
• Serve as an advocate for the WEM tech stack; identifying, and reviewing new WEM technologies.

Work Force Management, CX Solutions Engineer

Call Center Representative

• Drive Revenue Growth: Work with the Account Executive to grow a defined territory through new logo acquisition for contact center and cross sell within the existing RingCentral customer base.
• Upsell & Expand: Re-engage past opportunities and grow existing accounts by identifying additional Contact Center use cases.
• Drive AI strategy and understand business use cases.
• Be the Trusted CX AE Advisor: Communicate and demonstrate the value of RingCentral’s Contact Center portfolio—including Workforce Optimization, AI, and omnichannel capabilities—to senior-level stakeholders and IT decision-makers.
• Educate and Evangelize: Partner closely with internal RingCentral Sales teams to increase Contact Center mindshare, provide enablement, and support GTM strategies.
• Develop Winning Strategies: Build and execute Territory, Account, and Opportunity Plans in collaboration with cross-functional teams including SEs, Channel Managers, Professional Services, and Marketing.
• Craft Tailored Solutions: Align RingCentral’s solutions—including Contact Center, RingCX, and Unified Communications offerings—to specific customer challenges and requirements.
• Customer Advocate: Champion customer needs internally to drive satisfaction and long-term partnership.
• Manage Full Sales Cycle: Utilize the RingCentral sales process to drive pipeline creation, progression, and deal closure.
• Forecast with Precision: Own your GTM plan, manage pipeline and funnel health, and consistently meet or exceed quota.
• Leverage the Channel: Partner with VARs and strategic alliances to expand reach and accelerate deal velocity for existing customers.

Contact Center Account Executive, MidMarket Expansion

Manager

• Own day-to-day management of a $10M annual subcontractor / partner budget
• Utilize detailed spend and utilization reports to monitor actuals vs. forecast and proactively flag risks or variances
• Partner closely with the Senior Director to prepare and update monthly forecasts, including scenario planning and variance analysis
• Review and approve subcontractor spend, rate changes, SOW amendments, and new partner requests
• Serve as the primary liaison between Professional Services, Procurement, Finance, and Delivery
• Work closely with the PO and Invoice Manager to ensure:
• Accurate PO creation and alignment to forecast
• Timely, accurate invoice review and approval
• Clean month-end and quarter-end close
• Enforce subcontractor governance, approval workflows, and spend controls
• Continuously improve processes, reporting, and controls to scale partner operations efficiently

Professional Services Subcontractor Manager

Business Intelligence Developer

• Define the AI-driven financial analytics roadmap integrating BI, data science, and conversational AI
• Lead a team of BI developers, data engineers, and ML engineers to deliver enterprise-grade financial AI systems
• Partner with Finance, IT, and Cloud Engineering teams to scale the Fin Chatbot platform
• Architect and deploy chatbots using Vertex AI (Search, Chat, Agent Builder) or AWS Bedrock + Lex + Kendra
• Build front-end conversational interfaces using Streamlit (mandatory) and/or React/Next.js, hosted via Cloud Run / AWS ECS / Fargate
• Integrate LLMs (Gemini, GPT, Claude, or Titan) for natural language financial analysis, summarization, and forecasting
• Connect data sources from BigQuery / Snowflake / Redshift and cloud storage for contextual Q&A and retrieval
• Design and manage ETL/ELT pipelines using Dataflow / Glue / Airflow / dbt
• Ensure robust data governance, lineage, and access control across ERP and analytics systems
• Integrate with Netsuite, SAP, or Workday Adaptive for real-time financial data ingestion
• Develop AI-powered forecasting and anomaly detection models using Python (mandatory), PySpark, and Vertex AI / SageMaker
• Implement RAG pipelines using LangChain, FAISS, or Elasticsearch
• Deploy microservices using FastAPI / Flask, containerized with Docker / Kubernetes (GKE/EKS)
• Manage CI/CD pipelines with Cloud Build / AWS CodePipeline
• Implement FinOps cost monitoring and AI performance governance
• Ensure compliance with financial data privacy and security policies

Senior BI Analyst

Data Analyst

• Design, build, and maintain dashboards and reports for revenue and financial analysis
• Create compelling data visualizations using Tableau or other BI tools (e.g., Power BI, Alteryx)
• Develop ETL workflows using tools like Tableau Prep, Informatica, or similar
• Write and optimize complex SQL queries for data extraction and transformation
• Work with large datasets, including queries on Hive, Impala, and Snowflake
• Understand and apply data warehouse design principles and best practices
• Validate and reconcile outputs between legacy and new systems (e.g., Snowflake, Netsuite)
• Collaborate with IT, Finance, and D&A teams to gather requirements and ensure report accuracy
• Track and resolve data/reporting issues, document fixes, and maintain report specifications

Financial Data Analyst

General Counsel

• Act as the dedicated privacy legal point of contact, providing proactive, risk-based counsel to Engineering and Product Management teams throughout the entire development lifecycle of new services and features.
• Provide specialized legal advice on the privacy implications of any new features, including AI features, in collaboration with the Product Counseling and Regulatory Teams, ensuring compliance with emerging AI regulations and ethical guidelines as it relates to privacy.
• Lead the execution and documentation of Privacy Impact Assessments (PIAs) and Data Protection Impact Assessments (DPIAs) for new features and services, driving legal processes that embed privacy requirements early in the development process, in coordination with other Privacy Team Members.
• Ensure that RingCentral services comply with evolving global privacy and security regulations.
• Partner directly with the Information Security team to review product security controls, conduct risk analyses, align legal privacy requirements with technical security implementation for all new products, including as it relates to HIPAA, and ensure that security policies align with and take into account requirements for the protection of personal information.
• Develop and update customer-facing collateral and resources on RingCentral Trust Center to support transparency for customers and partners.
• Support records of processing activities and documentation for products including data locations, data transfers, and subprocessor processing in coordination with other Privacy Team members.
• Support the incident response program, by ensuring that the documentation is current and in alignment with applicable laws and by representing the privacy team in the incident response activities.
• Monitor legal developments, collaborate and build relationships with industry peers, to stay abreast of trends and issues globally, as they may impact RingCentral’s privacy posture, templates, and commercial practices.
• Collaborate with and provide guidance to Privacy Team members in their roles and responsibilities as needed.

Senior Privacy Counsel

Product Manager

• Own and evolve major portions of the product roadmap and milestones, aligned with company strategy and customer needs.
• Translate high-level strategy and customer and business asks into clear product requirements, milestones, and success metrics.
• Balance short-term execution (features, fixes, enablement) with long-term differentiation.
• Write high-quality PRDs, user stories, and acceptance criteria.
• Prioritize backlog using customer impact, revenue, and risk.
• Work closely with engineering through design, development, testing, and launch.
• Drive cross-functional launch readiness (sales enablement, support, docs).

Telecom Product Manager, AI

Events

• Own the global strategic and corporate events strategy, including flagship owned events, executive programs, customer conferences, and priority sponsored events
• Develop and maintain a rolling 12–18 month enterprise event roadmap, aligned to corporate priorities, GTM motions, customer lifecycle stages, and regional needs
• Define event charters, success criteria, and target audiences, ensuring each event has a clear purpose, differentiated value proposition, and measurable business outcome
• Serve as the point of accountability for event performance, experience quality, and ROI
• Act as a trusted partner to senior leadership, aligning event strategy with company objectives and advising on where events can best influence pipeline, retention, and expansion
• Partner with Marketing, Sales, Business Development, Product, and Customer Success to ensure events are fully integrated into broader campaigns and sales motions
• Build and sustain strong relationships with internal and external stakeholders, proactively managing expectations and resolving competing priorities
• Lead the design and delivery of best-in-class event experiences that showcase RingCentral’s products, innovation, and brand
• Collaborate with Brand and Creative teams to develop compelling event environments, booth designs, and experiential moments that drive engagement and memorability
• Oversee speaker strategy, including identification, recruitment, and preparation of executives, customers, and industry thought leaders; provide guidance on storytelling and content development
• Ensure seamless onsite and virtual execution, with clear operational plans, staffing models, and contingency planning
• Establish and own event KPIs and success metrics, spanning experience quality, engagement, and full-funnel impact (MQL, SQL, SAL, pipeline, revenue)
• Partner with Marketing Operations to deliver consistent reporting, insights, and executive-level readouts on event performance
• Lead post-event analysis and retrospectives to capture learnings, optimize future programs, and continuously improve ROI and scalability
• Own budgets for RingCentral-owned and strategic events, including forecasting, tracking, and optimization
• Research and secure venues, negotiate contracts, and make data-driven decisions balancing cost, risk, and experience
• Manage agency, vendor, and platform partners to ensure quality, efficiency, and alignment with strategic goals
• Build repeatable frameworks, processes, and playbooks that enable scale across regions and teams
• Partner closely with regional marketing teams to support partner-led, industry-specific, and executive programs, including ancillary events and sales enablement
• Identify opportunities to streamline tools, platforms, and workflows across the event ecosystem

Director, Strategic – Corporate Events

QA Automation Engineer

• Implement and optimize financial systems with a strong focus on NetSuite
• Analyze system issues, triage bugs, and partner with cross-functional teams to deliver robust solutions
• Gather business requirements and design solutions
• Hands-on configuration, scripting, testing, and continuous support
• Collaborate with integration and automation teams to automate key financial processes and workflows
• Interview business users to identify opportunities for automation
• Understand, document, and propose optimizations for system processes
• Develop and maintain documentation related to modifying business processes and systems
• Participate in systems implementation projects including requirements documentation and system configuration
• Solve technical/systems issues by investigating system configurations, integrations, and APIs
• Optimize Finance systems and processes to scale with organizational growth

Finance Systems Automation Engineer

Account Manager

• Account management experience focused on growing existing Upmarket accounts through prospecting, qualifying & closing expansion sales
• Assist field Account Executives with order generation and daily account maintenance
• Generate awareness, respond to inquiries and engage in outbound prospecting to expand and manage our embedded base of Enterprise customers
• A highly collaborative role interacting frequently with the Majors field Account Executive, Customer Success Manager, Professional Services and other internal departments
• Skilled in conducting presentations, online web demos
• Manage deals involving multiple executive level stakeholders including C-suite
• Extensive virtual selling experience including phone, web meetings and email
• Drive a collaborative approach with Majors Account Executive & Marketing to prioritize targets to engage
• Leverage & partner with internal resources (Business Development, Solutions Engineering, Marketing, Customer Success Managers, Professional Services, etc.) to execute new orders
• Manage and negotiate contract renewals
• Develop a strong understanding of key differentiators, internal/external systems, sales methodologies & processes
• Ability to accurately forecast and manage pipeline
• Deliver on revenue target quotas on a monthly/quarterly basis

Majors Expansion Account Manager

• Address the strong demand and market potential at hand within our embedded base of customers.
• Generate awareness, respond to inquiries and engage in outbound prospecting to expand and manage our embedded base of Enterprise customers.
• Assist field Account Executives with order generation and daily account maintenance.
• Manage deals involving multiple executive level stakeholders including C-suite.
• Drive a collaborative approach with Enterprise Account Executive & Marketing to prioritize targets to engage.
• Leverage & partner with internal resources (Business Development, Solutions Engineering, Marketing, Customer Success Managers, Professional Services, etc.) to execute new orders.
• Manage and negotiate contract renewals.
• Ability to accurately forecast and manage pipeline.
• Deliver on revenue target quotas on a monthly/quarterly basis.

Enterprise Expansion Account Manager

Sales

• Coach, motivate, and influence a direct sales team to exceed quotas specifically within the Financial Services sector
• Conduct weekly 1:1s to review commits, pipeline, and performance, with an emphasis on navigating the long procurement cycles and compliance hurdles typical of FinServ
• Actively engage in sales cycles as a "selling leader," helping AEs navigate complex stakeholder maps (including CTOs, Compliance Officers, and Risk Managers)
• Provide feedback to cross-functional departments as the "voice of sales" regarding specific FinServ product needs (e.g., call recording compliance, security encryption, and AI-driven data privacy)
• Build and enhance customer relationships at the executive level within mid-market financial institutions
• Identify needs for and drive process improvements to shorten the sales cycle within highly regulated industries
• Mentor and develop direct reports, setting the example in character, commitment, and specialized industry knowledge.

Sales Manager – MidMarket

• Drive new revenue through customer acquisition within assigned mid-market and enterprise accounts, consistently meeting or exceeding quarterly and annual sales targets
• Sell cloud-based Contact Center solutions into complex, multi-stakeholder buying environments
• Own the end-to-end sales cycle, from prospecting and discovery through close
• Partner cross-functionally with Sales Engineering, Marketing, Business Development, and Customer Success to deliver value-based solutions
• Collaborate with Service Providers to identify, engage, and close new opportunities
• Develop and execute territory and account strategies, owning pipeline generation, forecasting, and GTM execution
• Navigate and negotiate complex deal structures using a consultative, value-based selling approach

Director, Contact Center Sales

Network Engineer

• Responsible for designing and building RingCentral’s core voice service and integration with RingCentral’s platforms to extend the capabilities of our service to accommodate scale, availability, compliance, and to improve performance and efficiency of our voice and integration services.
• Develop and maintain the architectural framework for telecommunication systems ensuring availability, scalability, reliability and security
• Design and create VoIP services to integrate with Ringcentral Platform
• Create new designs, architectures, standards, and methods for large-scale distributed telecom infrastructure
• Configure and troubleshoot SBCs and Various call routing platforms
• Be an expert integrator into our platforms, helping platform teams to shape our architecture
• Contribute to our deployment and automation tools to efficiently detect, address, and prevent problems
• Implement, support and improve Telecom Fraud Detection services and methodology
• Debug problems at scale for our mission critical services, and help our platforms and operations teams to implement lasting fixes
• Perform interoperability testing with VoIP vendors
• Build automation using industry tools to deploy and scale services
• Improve performance of the services while managing related cost (COGS) and maintain compliance guardrails
• Provide multi-layered technical expertise for next generation initiatives
• Engage in training and mentoring to help develop other engineer
• Lead and manage engineers on per project basis
• Be a part of our on-call rotation, which is a responsibility you'll share with your engineering teams around the world