Creative Operations Manager

RingCentral

Creative Operations Manager at RingCentral driving operational excellence for their AI-driven communication solutions. Managing creative processes and fostering collaboration across teams for high-quality outputs.

Posted 6/29/2026full-timeBelmont • California, Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $118,500 - $144,500 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own and continuously improve end-to-end creative intake, prioritization, planning, and delivery processes
Manage and optimize Monday.com workspaces, automations, dashboards, forms, dependencies, and reporting
Define and evolve SLAs, governance, review cycles, and scalable operational frameworks
Ensure projects move efficiently from intake through delivery while maintaining quality and realistic timelines
Partner with Creative leadership to identify bottlenecks and implement process improvements
Support capacity planning, resource allocation, workload balancing, and production forecasting across multiple creative disciplines
Track risks, dependencies, blockers, and delivery timelines for high-priority initiatives
Coordinate operational readiness for integrated campaigns, product launches, executive programs, and events
Manage external agencies, freelancers, and production vendors, including onboarding and operational coordination
Identify opportunities to streamline creative operations through AI and automation
Build and maintain workflows using AI-enabled tools to reduce repetitive work and increase team efficiency
Partner with creative teams to evaluate, pilot, and adopt new technologies that improve content production and operational scalability
Help establish best practices, documentation, and governance for responsible AI usage across creative workflows
Own the administration and optimization of creative operations platforms, with deep expertise in Monday.com
Maintain templates, automations, dashboards, documentation, asset libraries, and operational standards
Drive adoption of scalable self-service systems and standardized workflows
Continuously improve reporting, visibility, and operational health across the organization
Act as the operational bridge between Creative and cross-functional partners including Product Marketing, Demand Generation, Web, Events, Content, Communications, and Leadership
Lead project kickoffs, planning sessions, operational reviews, and stakeholder communications
Ensure requirements, timelines, approvals, and deliverables remain aligned throughout production
Translate complex business needs into clear, actionable creative workflows
Develop dashboards and executive reporting that provide visibility into project volume, throughput, SLA performance, resource utilization, and team capacity
Analyze operational trends and recommend improvements based on data
Measure the impact of automation, AI adoption, and process enhancements

Requirements

What you’ll need

5+ years of experience in Creative Operations, Marketing Operations, Program Management, Production Management, or similar roles
Experience working closely with in-house creative teams, including Brand, Design, Video, Web, or Content organizations
Advanced experience with Monday.com, including workflows, automations, dashboards, forms, and reporting
Strong understanding of creative production lifecycles across digital campaigns, video, web, events, and integrated marketing
Excellent organizational, communication, and stakeholder management skills
Proven ability to manage multiple high-priority initiatives in fast-moving environments
Experience building scalable operational processes and driving continuous improvement
Comfort working independently with minimal direction and navigating ambiguity
Experience implementing AI-powered workflows or automations within creative or marketing organizations
Hands-on familiarity with tools such as Figma, Frame.io, Canva, Adobe Creative Cloud, DAM platforms, and modern AI tools (for example, ChatGPT, Claude, Midjourney, Runway, Veo, or similar platforms)
Experience supporting enterprise B2B marketing organizations and integrated campaign launches
Experience with vendor management, procurement processes, and budget tracking
Background in creative production, design operations, or agency operations

Benefits

Comp & perks

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave and new parent gift boxes
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee perks and discounts program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Creative Production LifecycleOperational Framework DevelopmentCapacity PlanningResource AllocationData AnalysisProject ManagementVendor ManagementBudget TrackingReporting and DashboardsWorkflow Automation

Soft Skills

Organizational SkillsCommunication SkillsProblem-SolvingAdaptabilityCollaboration