Director, Account Management

RingCentral

Director of Account Management at RingCentral leading account management function to enhance customer experiences. Driving retention targets and identifying growth opportunities in client relationships.

Posted 6/13/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesLead💰 $180,950 - $283,500 per yearWebsite

About the role

Key responsibilities & impact

Manage KPIs including Churn, CSAT, and response SLAs
Design and implement the 'gold standard' for account management workflows
Create scripts, email cadences, and escalation paths for the outsourced team
Conduct regular business reviews and 'deep dives' into account health
Provide direct feedback to partner team leads to ensure quality of communication
Oversee identification of upsell and cross-sell opportunities and ensure a seamless handoff to internal teams
Monitor account health reporting to predict churn risks and turn data into actionable insights

Requirements

What you’ll need

8+ years in Account Management or Customer Success, with at least 2-5 years in a leadership role
Systems thinker who enjoys building processes that allow others to succeed at scale
Comfortable in Salesforce (or similar CRM) and Excel, using data to tell a story and justify resource allocation
Manage complex workflows across different time zones and cultures
Ability to build fireproofing for tomorrow and adapt to a fast-moving environment

Benefits

Comp & perks

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave and new parent gift boxes
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee perks and discounts program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KPI managementaccount management workflowsdata analysisprocess buildingcustomer success strategies

Soft Skills

leadershipcommunicationsystems thinkingadaptabilitycross-cultural management