RingCentral

AVP, Contact Center Sales

RingCentral

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

Tech Stack

Cloud

About the role

  • Develop and execute a comprehensive GTM strategy focused on hunting and closing net-new Enterprise and Mid-Market logos.
  • Act as a thought leader on the 'Future of Work,' articulating how RingCentral’s AI (Sentiment Analysis, Real-time Agent Assist, and IVR Orchestration) drives ROI and customer loyalty.
  • Own the full direct sales motion, from high-level prospecting and executive discovery to the final negotiation of multi-million dollar, multi-year contracts.
  • Lead a 'Tiger Team' of Sales Engineers, Product Specialists, and Customer Success managers to ensure technical validation and long-term platform adoption.
  • Architect a sustainable, high-velocity pipeline by leveraging data-driven insights to identify high-propensity targets and vertical-specific opportunities (e.g., Healthcare, FinSec, Retail).
  • Navigate the intricacies of enterprise procurement, including security audits, legal redlines, and ROI modeling for stakeholders across IT, Operations, and Finance.
  • Represent RingCentral at industry-leading conferences and executive roundtables, positioning our CCaaS portfolio as the core of modern digital transformation.

Requirements

  • 12+ Years of Strategic Sales: Proven experience in a leadership or 'Player-Coach' capacity within SaaS, CCaaS, or CX software sectors.
  • Direct Sales Pedigree: A documented history of overachieving 7-figure and 8-figure annual quotas within the enterprise space.
  • AI & Cloud Fluency: Deep technical literacy regarding cloud architectures and the application of Generative AI within contact center environments.
  • Executive Presence: The ability to move seamlessly from a technical demo with an IT Manager to a strategic 'Business Outcome' discussion with a CEO or COO.
  • Competitive Intelligence: A nuanced understanding of the CCaaS competitive landscape (e.g., Nice, Five9, Genesys, Talkdesk) and the ability to articulate RingCentral’s unique value proposition.
  • Entrepreneurial Agility: The ability to thrive in a fast-paced environment, adapting strategies in real-time based on market shifts and product evolution.
  • Education: Bachelor’s degree required; MBA or equivalent leadership experience preferred.
Benefits
  • Comprehensive medical, dental, vision, disability, life insurance
  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
  • Voluntary supplemental health coverage and life insurance
  • 401K match and ESPP
  • Paid time off and paid sick leave
  • Paid parental and pregnancy leave
  • Family-forming benefits (IVF, Preservation, Adoption etc.)
  • Emergency backup care (Child/Adult/Pets)
  • Employee Assistance Program (EAP) with counseling sessions available 24/7
  • Free legal services that provide legal advice, document creation and estate planning
  • Employee bonus referral program
  • Student loan refinancing assistance
  • Employee 1:1 coaching, perks and discounts program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic salesSaaSCCaaSCX softwareGenerative AIcloud architecturesROI modelingdata-driven insightsexecutive discoverynegotiation
Soft Skills
thought leadershipexecutive presencecompetitive intelligenceentrepreneurial agilityadaptabilitycommunicationteam leadershipstrategic thinkingcustomer loyaltytechnical validation
Certifications
Bachelor’s degreeMBA