Rimini Street

Product Manager

• Define, launch, and scale Rimini Street’s next-generation Innovation Solutions
• Translate market, customer, and delivery insights into clearly defined service offers
• Own product roadmaps for assigned Innovation Solutions
• Lead the productization of Innovation Solutions into clear, repeatable service packages
• Collaborate with Product Marketing to develop positioning and messaging
• Monitor market trends in Agentic AI, ERP modernization, and low-code/no-code platforms
• Provide clear, data-driven updates to senior leaders on roadmap progress

Product Management Director – Innovation Solutions

Project Manager

• Responsible for successful, on-time completion of client onboarding projects
• Leads internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables.
• Develops and drives onboarding project risk mitigation and leads to all escalations related to these projects
• Provide pre-sales client onboarding assistance for the sales organization
• Ensures onboarding tasks are performed in accordance with the defined ISO processes
• Maintain up-to-date project information in Smartsheet, Salesforce.com and other Internal systems
• Manage client communications and escalations with Rimini Street and Client Executives during the onboarding process
• Provide detailed and timely status reporting to internal management teams.
• Assure excellent client satisfaction with entire onboarding process
• Secure client reference ability at conclusion of the onboarding.
• Identify and propose onboarding innovations and improvement opportunities

Onboarding Project Manager

Support Engineer

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience.
• Ability to configure, present and discuss best practices and functionalities of the SAP eWM and MM modules.
• Knowledge of related to Mexican localization tax and regulatory requirements.
• Support client customizations, sharing experience and best practices advice.
• Develop or work with a developer to deliver application break fixes for critical product defects.
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours.
• Collaborate with team members in a virtual team environment to extend field experience to different client situations.
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

Support Engineer, SAP MM-eWM

Account Executive

• Sell service solutions that increase clients' return on investment in technologies such as VMWare, Oracle, and SAP
• Create awareness and demand for Rimini Street products and services
• Identify and qualify sales opportunities through direct prospecting
• Generate business and manage contracts with Israeli enterprises
• Establish dialogue with prospects to understand their unique goals
• Use company-provided assets to create compelling sales presentations
• Collaborate with Sales Engineers, Delivery, Operations, Legal, Marketing, and Finance
• Implement and utilize current Social and Digital selling strategies
• Update and track all activities in Salesforce CRM tool
• Accurately forecast and meet quarterly and annual sales commitments

Senior Account Executive

Director

• Collaborate with several teams and entities to identify, structure, position, and monitor Professional Services across a wide number of customers and platforms.
• Resolve high demand solutions through bringing full suite of Rimini capabilities along with applicable professional experiences.
• Represent a key innovation channel which shapes value propositions into offerings.
• Maintain executive relationships with key customer leadership.
• Develop Account Plans for Strategic Customers focused on developing Professional Services and Rimini Street Solutions.
• Lead and Develop Business Cases to substantiate recommendations.
• Lead focused and prescriptive Road-Mapping discussions with Clients.
• Demonstrate skills in Consultative Selling approach to business development.
• Engage with Professional Services Delivery leadership to scope and estimate projects.
• Collaborate with Professional Services leadership to engage in continuous improvements.

Professional Services Director

ServiceNow

• Collaborate to develop joint sales strategies, including market segmentation, lead generation initiatives, and customized sales proposals to maximize market penetration.
• Provide ongoing training and support Partner sales teams on product features, technical specifications, sales processes, and best practices to enhance their selling capabilities.
• Work with the marketing team to develop co-branded marketing materials, campaigns, and events to promote the company's offerings through the Partner channel.
• Manage partner incentive programs, including deal registration processes, to ensure Partner are properly rewarded for sales generated through their network.
• Track key performance indicators (KPIs) such as sales revenue, lead generation, customer satisfaction, and partner engagement to measure the effectiveness of the Partner channel and identify areas for improvement.
• Build strong relationships with key decision-makers within Partner organizations to foster trust and collaboration.
• Provide technical support and expertise to Partner on product implementation, troubleshooting, and customer inquiries.

Partner Channel Director – ServiceNow

• Driving the successful delivery of Pre-Sales programs, projects, and process implementations.
• Establish and maintain clear documentation standards for Pre-Sales processes.
• Partner with Sales, Marketing, and Delivery teams to align Pre-Sales processes with go-to-market strategies.
• Design and deliver enablement programs for Pre-Sales teams.
• Direct and manage high-impact, critical projects and programs from initiation through completion.
• Continuously identify opportunities to improve efficiency, reduce costs, and enhance service and process quality.

Senior Project Manager, Pre-Sales

• Lead strategy and execution of the company’s global contingent talent model
• Partner closely with senior leaders in HR, Legal, and Finance
• Develop and implement an integrated CW strategy and operations approach
• Establish and monitor SLAs/KPIs for consistent service

Director, Global Contingent Workforce

• Lead a high-performing IT Project/Program Management Office
• Ensure alignment to strategy, business priorities, and funding
• Drive value realization with outcomes, KPIs, and benefits tracking
• Mature PMO governance including stage gates and executive reporting
• Standardize delivery methods and best practices
• Produce clear portfolio health insights for executive audiences
• Partner with Finance and IT leaders on portfolio budgeting and forecasting

Senior Director, IT PMO

• Responsible for successful, on-time completion of client onboarding projects
• Leads internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables
• Develops and drives onboarding project risk mitigation and leads all escalations related to these projects
• Provide pre-sales client onboarding assistance for the sales organization
• Ensures onboarding tasks are performed in accordance with ISO processes
• Maintain up-to-date project information in Salesforce.com and other systems
• Manage client communications and escalations during the onboarding process
• Provide detailed and timely status reporting to internal management team
• Assure excellent client satisfaction with entire onboarding process
• Identify and propose onboarding innovations and improvement opportunities

Engineer

• Manage technical projects for multiple clients simultaneously while liaising between multiple internal and external stakeholders
• Resolve complex technical issues leveraging your core knowledge of various ERP products (JD Edwards, Oracle E-Business Suite, Hyperion, and SAP) to liaise with our extensive support staff
• Skillfully addresses client questions or concerns, including difficult or pointed questions as needed
• Installs software tools associated with supported ERP products
• Hosts calls with clients and prospects to guide them through Rimini Street Technical Onboarding requirements
• Plan and manage projects to establish remote access to a client’s network
• Manage technical tasks related to performing a software archive at client site or via a cloud hosted solution
• Manages multiple projects in Salesforce Collaborative Product Development tool
• Executes continual process improvements to improve efficiency and effectiveness
• Tracks and Records evidence for ISO compliance and ensures timely status updates
• Host and participate in client calls off normal business hours as required to address and help resolve mission critical tasks for clients
• Be able to offer alternative solutions to client remote access or environment related issues, under the pressure of a tight deadline

Global Client Environments Engineer

• Provide exceptional remote-based support for mission-critical SAP applications
• Research, troubleshoot and support multiple SAP global clients
• Analyze bugs and defects in the production environment within SLA timelines
• Coordinate with technical developers and other module consultants based on issue nature
• Support the assessment of change requests and propose solutions
• Ensure compliance with the client's IT processes and internal time tracking

Support Engineer, SAP CO-PCA

Chief Technology Officer

• Provide expert advice on IT enterprise architecture, best practices, and strategic road mapping for regional customers and prospects
• Engage in discussions on enterprise systems such as Oracle and SAP ERP, cloud infrastructure, databases, Java, cloud deployments, and data integration
• Assist in building credibility with executives to help the sales team and account management teams secure new business and strengthen relationships with existing customers
• Be a rainmaker that identifies opportunities and develops a status of a trusted adviser
• Understand and address technical sales objections and concerns from prospects
• Act as the regional public spokesperson, delivering presentations at industry events, conferences, social events, boardroom sessions, and roundtables
• Generate awareness through educational and insightful conversations in various formats
• Collaborate with the marketing team to produce webinars, articles, white papers, media interviews, and other thought leadership content
• Continuously create fresh and engaging educational pieces to drive traffic to our website and generate interest in our services

Regional Chief Technology Officer

• Lead a team of 5-7 Client Engagement Managers
• Manage, retain, and grow our client base
• Develop detailed client expansion strategies
• Ensure client satisfaction and retention
• Collaborate with multiple teams to deliver results

Director, Client Engagement

• Support the development, configuration, and evolution of solutions on the ServiceNow platform
• Contribute to technical implementation activities ensuring adherence to ServiceNow best practices
• Develop and configure basic to intermediate functionalities on the ServiceNow platform following established standards and guidelines
• Create, update, and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Notifications, Catalog Items, and related components
• Support workflow and automation implementations using Flow Designer and legacy workflows
• Assist in the development of simple integrations using REST and SOAP under senior supervision
• Support data modeling activities in tables, catalogs, and CMDB following predefined models
• Participate in technical understanding and clarification of functional requirements
• Execute unit tests and support integrated testing activities
• Collaborate in Agile ceremonies including Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives
• Provide support to less experienced team members when acting at the Mid-Level
• Support technical and functional meetings with customers, under senior guidance

Product Management Director – Innovation Solutions

Onboarding Project Manager

Support Engineer, SAP MM-eWM

Senior Account Executive

Professional Services Director

Partner Channel Director – ServiceNow

Senior Project Manager, Pre-Sales

Director, Global Contingent Workforce

Senior Director, IT PMO

Onboarding Project Manager

Global Client Environments Engineer

Support Engineer, SAP CO-PCA

Regional Chief Technology Officer

Director, Client Engagement

Senior Associate Developer, ServiceNow