Rimini Street

Vice President

• Lead and manage the delivery organization for Rimini Consult across assigned regions, ensuring on-time, high-quality project outcomes and client satisfaction.
• Build and maintain a scalable delivery organization, overseeing internal teams and external partners.
• Define and enforce best-in-class Professional Services methodologies, governance frameworks, and quality assurance standards.
• Monitor delivery metrics, project profitability, and client satisfaction; implement continuous improvement initiatives.
• Partner closely with Sales to support pre-sales activities, including solution definition, scoping, proposal development, and client presentations.
• Act as executive sponsor for strategic opportunities, positioning Rimini Consult’s value proposition to clients.
• Work cross-functionally with Product, Sales, Marketing, and Delivery leadership to define, package, and launch new Rimini Consult offerings.
• Ensure service offerings align with market needs, competitive dynamics, and Rimini’s overall growth strategy.
• Drive development of supporting collateral (case studies, tear sheets, client success stories) based on completed projects.
• Represent Rimini Consult Delivery in global forums, contributing to the broader Professional Services strategy.
• Drive cross-regional collaboration, knowledge sharing, and standardization of processes and tools.
• Develop and manage a trusted network of partner organizations to augment delivery capacity and pre-sales expertise.

• Own and deliver the global ORACLE Services revenue target, including renewals and new client acquisition across L4, AMS, and Consult offerings.
• Develop and implement global sales strategies to drive pipeline growth, accelerate deal velocity, and expand market share in ORACLE Services.
• Partner with regional GMs, Sales Leadership, Solution Engineering, Marketing, and Delivery to ensure cohesive execution and customer success.
• Oversee global ORACLE Support renewals performance, ensuring high retention rates and proactive engagement with existing clients.
• Drive new logo acquisition and expansion opportunities across ORACLE Support, AMS, and Consulting services.
• Maintain accurate forecasting, pipeline health, and performance tracking aligned to the Operating Plan.
• Lead and mentor a high-performing global team of sales and business development professionals.

GVP, Global GM – Oracle Services

Support Engineer

• Flexibility to work in a 24x7 environment
• Monitors performance across all channels (calls, chats, tickets, etc.) in real time to ensure service targets are achieved for our clients
• Communicates cross functionally throughout the organization providing timely feedback to leaders on performance
• Supports resolution of technical issues for our internal teams and vendors
• Engages in our escalation process acting as a liaison between the business and technology team

Associate Support Engineer

Marketing

• Develop and execute integrated NAMER field marketing plans aligned to sales priorities, territory goals, and growth opportunities.
• Create client-facing campaigns, regional programs, and events that generate leads, accelerate pipeline, and support revenue growth.
• Partner with Sales, Client Success, Product Marketing, Digital Marketing, Sales Enablement, and agencies to deliver coordinated programs and assets.
• Use account-based marketing, segmentation, and customer lifecycle insights to support retention, cross-sell, upsell, and expansion.
• Drive audience acquisition, targeting, communications, speaker support, attendee management, and follow-up for regional and third-party events.
• Build programs that help sellers engage executives, business, finance, operations, and technology stakeholders.
• Track and report performance across leads, SALs, pipeline, lead velocity, engagement, and program ROI.
• Gather client and sales feedback to continuously improve programs, messaging, and processes.

Senior Field Marketing Manager

• Develop and execute multi-channel digital marketing and demand generation strategies that support awareness, engagement, pipeline creation, opportunity acceleration, customer retention, and revenue growth across prospect and existing client audiences.
• Plan, coordinate, and launch integrated campaign components across paid media, email, web, content syndication, remarketing, prospecting/display, native, programmatic, social media, webinars, executive events, and solution-focused content.
• Lead digital amplification strategies that increase visibility and engagement for thought leadership, customer success stories, analyst reports, webinars, executive events, and other campaign assets.
• Collaborate with global campaign managers, field marketing, marketing operations, content, PR, solutions marketing, web, creative services, sales, and agency partners to align campaign plans, deliverables, timelines, and execution requirements.
• Manage campaign project plans, calendars, deliverables, internal communications, and launch readiness to ensure campaign components are delivered on time and of high quality.
• Partner with marketing operations on audience segmentation, list requests, campaign deployment, lead uploads, nurture track alignment, and operational readiness.
• Work with in-house and external creative, content, and agency partners to develop compelling paid concepts, content promotion strategies, advertising creative, landing page experiences, offers, and campaign resources.
• Create clear, consistent, and timely internal communications and enablement resources that help regional field marketing teams adopt and execute campaigns effectively.
• Analyze campaign performance, build and interpret reporting dashboards, monitor KPIs and ROI, and provide weekly and monthly insights with actionable recommendations for optimization.
• Identify process improvements, campaign best practices, and scalable approaches that improve execution quality, reporting discipline, and global campaign alignment.

Marketing Campaigns Manager

Sales Engineer

• Support Federal Sales Opportunities
• Partner with Federal Account Executives to develop opportunity strategy, qualification plans, competitive positioning, and pursuit execution.
• Lead discovery discussions with Federal agencies to understand technical environments, business challenges, modernization objectives, compliance considerations, and procurement requirements.
• Present Rimini Street services and value proposition to Federal stakeholders, including CIOs, CTOs, Program Managers, Enterprise Architects, Security Officers, Procurement Officials, and Executive Leadership.
• Support responses to RFPs, RFIs, sources sought notices, technical evaluations, proposal development, solution reviews, pricing strategy discussions, and contract negotiations.
• Develop customized solution strategies that address agency-specific requirements and mission objectives.
• Serve as a subject matter expert for Rimini Street's support, managed services, AMS, security, and professional services portfolio.
• Explain enterprise software support strategies for SAP, Oracle, VMware, IBM, and other enterprise application ecosystems.
• Conduct technical workshops, architecture reviews, and executive briefings that clearly connect technical decisions to business value.
• Address technical objections and competitive challenges throughout the sales cycle.
• Collaborate with Delivery, Product, and Security teams to validate service scope, feasibility, assumptions, risk considerations, and resource requirements.
• Advise agencies on modernization strategies, application lifecycle planning, cloud adoption considerations, software support alternatives, and operational risk management.
• Help agencies evaluate alternatives to vendor-driven upgrade mandates while maintaining mission continuity and service quality.
• Represent Rimini Street at Federal conferences, industry events, partner meetings, and customer executive briefings.
• Support Federal marketing initiatives, thought leadership content, and partner-facing enablement.
• Maintain clear, audit-ready documentation for solution assumptions, scope boundaries, pricing inputs, and outstanding information needs.

Senior Solution Engineer, Federal Government Sales

Client Partner

• Focus on Retention, Cross-Sell, Client Advocacy & developing the business value-prop through RSI services offerings
• Deliver and communicate ROI throughout the client lifecycle
• Build C-level and executive relationships, establishing trusted advisor status
• Drive growth, value, retention, and partnerships for our important clients
• Develop key account plans including retention strategies, cross-sell opportunities, power maps, client advocacy
• Meet/Exceed quarterly quota targets (renewals/cross-sell/advocacy)
• Create awareness and demand for Rimini Street products and services
• Identify, cultivate, and engage on cross-sell opportunities within your portfolio
• Ensure client retention through driving retention strategy
• Provide ongoing proactive client management through executive business reviews, client onsite visits, etc.
• Build and foster our Client Champion Community
• Monitor client consumption of Rimini Street services

Senior Client Success Manager

Analyst

• Engage with clients and/or prospects to identify and assess SAP license or support policy concerns.
• Provide detailed guidance regarding SAP audit processes and address client audit/compliance concerns.
• Articulate possible SAP licensing or vendor support options and considerations.
• Analyze and report on SAP license usage and provide asset management guidance using industry leading software asset management solutions.
• Build rapport with Rimini Street client-facing teams and become the trusted advisor on SAP license or support policy questions.
• Keep apprised of industry and vendor activities or policy changes in the SAP license space.

Senior Software Licensing Analyst, SAP

• Provide expert-level support for SAP FICO, with strong emphasis on: Product Costing (CO-PC)
• Material Ledger
• Cost Center and Profit Center Accounting
• CO-PA (Profitability Analysis)
• Troubleshoot and resolve complex production issues, including: Month-end close and controlling processes
• Costing and variance analysis
• Cross-module integrations (FI, MM, SD, PS)
• Perform root cause analysis in highly customized SAP environments
• Support SAP Project Systems (PS), including: WBS structures
• Project cost integration
• Work directly with clients to: Diagnose issues
• Provide clear, actionable solutions
• Deliver a high-quality customer experience
• Collaborate with technical teams (e.g., ABAP, integrations) to resolve defects
• Develop and deliver application fixes and data corrections
• Support global customers in a 24x7 support model, ensuring SLA adherence
• Contribute to knowledge management, documentation, and continuous improvement initiatives

Senior Support Engineer – SAP FICO, Finance, Controlling, Product Costing

Project Manager

• Lead and manage complex, cross-functional projects
• Define project objectives, scope, and outcomes
• Establish Agile Project Playbooks in collaboration with stakeholders
• Drive project execution, ensuring deliverables meet quality standards
• Conduct post-project reviews to identify improvements

Global Project Management Director

SDET

• Ensure the quality, stability, and compliance of enterprise applications
• Develop and execute testing strategies aligned with enterprise change and release processes
• Assess testing scope and prioritize testing activities using a risk-based approach
• Design, document, and execute functional, regression, and integration test cases
• Develop and maintain automated test scripts using ServiceNow Automated Test Framework (ATF)
• Validate Salesforce configurations, workflows, and integrations
• Perform end-to-end testing across integrated systems
• Validate data integrity across systems
• Execute and validate regression testing
• Identify, document, and track defects
• Partner with development and business teams to identify quality risks
• Support User Acceptance Testing (UAT)
• Perform post-deployment validation (PVT)
• Track and report quality metrics
• Participate in change management and CAB processes
• Drive continuous improvement in QA processes, tools, and methodologies

Enterprise QA Automation Engineer

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP IS-U and Billing functionality and technology in complex SAP environments.
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience.
• Provide remote-based functional and technical support & training for your specialist SAP functionality.
• Support client customizations, sharing implementation and best practices advice.
• Develop application break fixes for critical product defects.
• Create scripts to identify, analyze and correct data issues.
• Manage one or more key assigned accounts as a technical/functional advisor.
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours.
• Collaborate with team members in a virtual team environment to extend field experience to different client situations.
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

Senior Support Engineer, SAP

Software Engineer

• Primarily responsible for assisting the SAP ABAP teams across regions in effectively providing solutions to the issues and finishing the developments.
• Providing support for SAP Development activities for all global clients.
• Understanding the flow and integration of data and information through related business processes and systems.
• Resolving day to day system issues, recommending system design changes, thorough testing, and documentation.
• Guide/mentor the developers in any of the development work or development process.
• Design medium to high complexity solutions for SAP R/3 4.6 – ECC 6.0 updates across multiple functional modules and produce quality products.
• Perform unit testing on assigned updates, including appropriate documentation.
• Provide guidance and support to RSI Support Engineers on escalated issues.
• Work closely with SCRUM team and understanding the design.
• Provide mentoring and guidance to team members in same SCRUM/KANBAN team.
• Coordinate handovers and knowledge transfers required to complete assigned work on schedule.

Senior Developer, SAP ABAP

Solutions Engineer

• Partner with Sr. Account Executives on sales opportunities globally
• Participate in customer meetings and responding to customer needs and challenges
• Work with Service Delivery and Product teams globally for pricing and delivery approvals
• Deliver exceptional Rimini Street Services and Support presentations with confidence
• Provide detailed Scoping requirements for the support services