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Senior Client Success Manager
Rimini StreetSr. Client Success Manager at Rimini Street managing growth and client retention across a portfolio.
Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- Focus on Retention, Cross-Sell, Client Advocacy & developing the business value-prop through RSI services offerings
- Deliver and communicate ROI throughout the client lifecycle
- Build C-level and executive relationships, establishing trusted advisor status
- Drive growth, value, retention, and partnerships for our important clients
- Develop key account plans including retention strategies, cross-sell opportunities, power maps, client advocacy
- Meet/Exceed quarterly quota targets (renewals/cross-sell/advocacy)
- Create awareness and demand for Rimini Street products and services
- Identify, cultivate, and engage on cross-sell opportunities within your portfolio
- Ensure client retention through driving retention strategy
- Provide ongoing proactive client management through executive business reviews, client onsite visits, etc.
- Build and foster our Client Champion Community
- Monitor client consumption of Rimini Street services
Requirements
What you’ll need- 10+ years’ experience in Consultative Sales, Account Management, or Business Development
- Specific Industry expertise
- Knowledge of the enterprise software industry
- Specific experience with Oracle, SAP and/or Salesforce preferred
- Experience dealing with CXO’s
- Experience in managing a portfolio of clients in different industries
- Experience in cross-selling – identifying opportunities through trusted advisor partnership with clients
- Experience in renewing and/or negotiating client support contracts
- Experience working with complex, multi-divisional, multi-geographical clients
- Experience working with cross-functional teams (e.g., Sales, Renewals, Marketing, Services, etc.)
Benefits
Comp & perks- Competitive salary
- Bonuses
- Health insurance
- Professional development opportunities
- Flexible working arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Client AdvocacyPortfolio ManagementContract NegotiationRenewal ManagementBusiness Value Proposition Development
Soft Skills
Relationship BuildingProactive Client ManagementCommunication Skills