Senior Client Success Manager

Rimini Street

Sr. Client Success Manager at Rimini Street managing growth and client retention across a portfolio.

Posted 7/10/2026full-timeRemote • 🇮🇩 IndonesiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Consultative Sales and Account Management, with a strong focus on Client Retention, Cross-Selling, and developing strategic partnerships. Proven ability to engage with C-level executives and manage complex client portfolios across various industries.

Highest-signal resume keywords

Consultative SalesAccount ManagementClient Retention StrategiesCross-Selling OpportunitiesC-Level Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client AdvocacyPortfolio ManagementContract NegotiationRenewal ManagementBusiness Value Proposition Development

Soft Skills

Relationship BuildingProactive Client ManagementCommunication Skills

Tools & Technologies

OracleSAPSalesforce

Industry Keywords

Enterprise Software IndustryClient Champion CommunityExecutive Business ReviewsCross-Functional Team Collaboration

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Focus on Retention, Cross-Sell, Client Advocacy & developing the business value-prop through RSI services offerings
Deliver and communicate ROI throughout the client lifecycle
Build C-level and executive relationships, establishing trusted advisor status
Drive growth, value, retention, and partnerships for our important clients
Develop key account plans including retention strategies, cross-sell opportunities, power maps, client advocacy
Meet/Exceed quarterly quota targets (renewals/cross-sell/advocacy)
Create awareness and demand for Rimini Street products and services
Identify, cultivate, and engage on cross-sell opportunities within your portfolio
Ensure client retention through driving retention strategy
Provide ongoing proactive client management through executive business reviews, client onsite visits, etc.
Build and foster our Client Champion Community
Monitor client consumption of Rimini Street services

Requirements

What you’ll need

10+ years’ experience in Consultative Sales, Account Management, or Business Development
Specific Industry expertise
Knowledge of the enterprise software industry
Specific experience with Oracle, SAP and/or Salesforce preferred
Experience dealing with CXO’s
Experience in managing a portfolio of clients in different industries
Experience in cross-selling – identifying opportunities through trusted advisor partnership with clients
Experience in renewing and/or negotiating client support contracts
Experience working with complex, multi-divisional, multi-geographical clients
Experience working with cross-functional teams (e.g., Sales, Renewals, Marketing, Services, etc.)

Benefits

Comp & perks

Competitive salary
Bonuses
Health insurance
Professional development opportunities
Flexible working arrangements