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Rimini Street

Senior Client Success Manager

Rimini Street

Sr. Client Success Manager at Rimini Street managing growth and client retention across a portfolio.

Posted 7/10/2026full-timeRemote • 🇮🇩 IndonesiaSeniorWebsite

Tech Stack

Tools & technologies
Oracle

About the role

Key responsibilities & impact
  • Focus on Retention, Cross-Sell, Client Advocacy & developing the business value-prop through RSI services offerings
  • Deliver and communicate ROI throughout the client lifecycle
  • Build C-level and executive relationships, establishing trusted advisor status
  • Drive growth, value, retention, and partnerships for our important clients
  • Develop key account plans including retention strategies, cross-sell opportunities, power maps, client advocacy
  • Meet/Exceed quarterly quota targets (renewals/cross-sell/advocacy)
  • Create awareness and demand for Rimini Street products and services
  • Identify, cultivate, and engage on cross-sell opportunities within your portfolio
  • Ensure client retention through driving retention strategy
  • Provide ongoing proactive client management through executive business reviews, client onsite visits, etc.
  • Build and foster our Client Champion Community
  • Monitor client consumption of Rimini Street services

Requirements

What you’ll need
  • 10+ years’ experience in Consultative Sales, Account Management, or Business Development
  • Specific Industry expertise
  • Knowledge of the enterprise software industry
  • Specific experience with Oracle, SAP and/or Salesforce preferred
  • Experience dealing with CXO’s
  • Experience in managing a portfolio of clients in different industries
  • Experience in cross-selling – identifying opportunities through trusted advisor partnership with clients
  • Experience in renewing and/or negotiating client support contracts
  • Experience working with complex, multi-divisional, multi-geographical clients
  • Experience working with cross-functional teams (e.g., Sales, Renewals, Marketing, Services, etc.)

Benefits

Comp & perks
  • Competitive salary
  • Bonuses
  • Health insurance
  • Professional development opportunities
  • Flexible working arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Client AdvocacyPortfolio ManagementContract NegotiationRenewal ManagementBusiness Value Proposition Development
Soft Skills
Relationship BuildingProactive Client ManagementCommunication Skills