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Rimini Street

Support Engineer

Rimini Street

Associate Support Engineer monitoring performance and resolving technical issues for internal teams and clients in a 24x7 environment. Requires a good attitude, communication, and general IT knowledge.

Posted 7/21/2026full-timeSunway • 🇲🇾 MalaysiaJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to work effectively in a high-pressure, 24x7 environment while supporting technical issue resolution and performance monitoring across various channels.

Highest-signal resume keywords
Performance MonitoringTechnical Issue ResolutionCross-Functional CommunicationFluency In EnglishAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
General IT Knowledge
Soft Skills
Interpersonal SkillsPresentation SkillsCommunication SkillsAbility To Work Calmly Under PressureGood Attitude
Industry Keywords
24x7 EnvironmentEscalation ProcessService TargetsReal-Time Monitoring

About the role

Key responsibilities & impact
  • Flexibility to work in a 24x7 environment
  • Monitors performance across all channels (calls, chats, tickets, etc.) in real time to ensure service targets are achieved for our clients
  • Communicates cross functionally throughout the organization providing timely feedback to leaders on performance
  • Supports resolution of technical issues for our internal teams and vendors
  • Engages in our escalation process acting as a liaison between the business and technology team

Requirements

What you’ll need
  • 0-1 year in any field
  • Good attitude, interpersonal, presentation and communication
  • General IT knowledge
  • Attention to detail and ability to learn new skills
  • Ability to work calmly and professionally in high pressure situations
  • Good to have fluency in English language
  • Must have English Reading/Writing/Speaking at Business level.

Benefits

Comp & perks
  • compensation, bonuses, and benefits to match the skills of our top-performing team members