Associate Support Engineer

Rimini Street

Associate Support Engineer at Rimini Street monitoring technical issues across calls, chats, and tickets. Supporting internal teams and engaging in escalation process in a 24x7 environment.

Posted 7/21/2026full-timeRemote • 🇲🇾 MalaysiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills while effectively monitoring performance across various channels. Capable of supporting technical issue resolution and engaging in cross-functional collaboration in a fast-paced environment.

Highest-signal resume keywords

General IT KnowledgeCommunication SkillsInterpersonal SkillsAttention to DetailAbility to Work Under Pressure

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Good AttitudePresentation Skills

Certifications & Qualifications

IT or Engineering Education Degree

Industry Keywords

24x7 EnvironmentPerformance MonitoringTechnical Issue ResolutionEscalation ProcessLiaison

About the role

Key responsibilities & impact

Flexibility to work in a 24x7 environment
Monitors performance across all channels (calls, chats, tickets, etc.) in real time to ensure service targets are achieved for our clients
Communicates cross functionally throughout the organization providing timely feedback to leaders on performance
Supports resolution of technical issues for our internal teams and vendors
Engages in our escalation process acting as a liaison between the business and technology team

Requirements

What you’ll need

0-1 year in any field
Good attitude, interpersonal, presentation and communication
General IT knowledge
Attention to detail and ability to learn new skills
Ability to work calmly and professionally in high pressure situations
Good to have fluency in English language
IT or Engineering Education Degree

Benefits

Comp & perks

Compensation, bonuses, and benefits to match the skills of our top-performing team members