RateHawk

Account Manager

• Expand and consolidate presence in the assigned territory;
• Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• Collaborate with the sales team to identify and grow opportunities within the territory;
• Follow-up with existing and new partners in order to provide system training;
• Position the brand within the travel trade through ongoing product presentations and networking events;
• Address incident issues, ensuring partners support;
• Payments control: oversee and ensure accuracy in transaction processing;
• Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• Provide market & competitive environment analysis;
• Provide regular comprehensive reporting through CRM and internal systems;
• Maximize and develop API deals with the potential and existing partners.

Manager

• Continuous Monitor and Improvement:
• Continuously monitor commercial and technical metrics for our partners to ensure constant improvements;
• Track and analyze key performance indicators (KPIs) such as Bans, Search & Booking Timeouts, Mapping Assessment, and Error Rates;
• Detailed Analysis and Insights:
• Conduct detailed analysis of metrics to identify areas requiring improvement;
• Formulate conclusive insights and actionable recommendations to enhance performance and efficiency;
• Internal Reporting and Coordination:
• Report identified issues to relevant internal teams (Product, API Support, Pricing, etc.) to ensure timely resolution;
• Maintain clear and effective communication channels to facilitate prompt issue resolution;
• Feature Development and Scaling:
• Foster the development of new features in the market;
• Scale new features for quick implementation by clients, ensuring they derive maximum benefit from our solutions;
• Collaboration with Commercial Teams:
• Work closely with the commercial teams to ensure client KPIs are met;
• Provide strategic recommendations to improve the performance of top clients;
• Technical Gap Analysis and Resolution:
• Identify technical gaps in a client's integration;
• Collaborate with clients to resolve integration issues and enhance their API usage experience;
• Spend approximately 10% of your working time on business trips, including meetings with clients, industry events, and other business-related events.

API Optimization Manager

• Work with VIP clients:
• Receiving and processing requests for booking hotels, other accommodation facilities, transport services, excursions around the world;
• Formation of a commercial offer to the client;
• Searching and booking of accommodation options, additional services, according to the request;
• Negotiation of the cost, conditions of cancellation, booking and payment with hotels directly and suppliers;
• Support in all cases arising from the completed booking (cancellation, changes, relocation, etc.)

Reservation Manager

• Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance.
• Collaborate with the sales team to identify and grow opportunities within the territory.
• Follow-up with existing and new partners in order to provide system training.
• Position the brand within the travel trade through ongoing product presentations and networking events.
• Address incident issues, ensuring partners support.
• Payments control: oversee and ensure accuracy in transaction processing.
• Provide regular comprehensive reporting through CRM and internal systems;

Junior Account Manager

Business Development Rep

• Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory;
• Sign up new partners (tour operators, travel agencies, travel management companies, OTAs) and provide them with extended training of our system;
• Build and maintain a strong, long-lasting relationship with new and existing partners;
• Account management of an assigned portfolio of partners, including the first level of support;
• Follow-up with existing partners to provide system training and identify the ways to improve the cooperation;
• Prepare, execute and manage the commercial deals with the partners, including the execution of required document flow and technical setup;
• Control of compliance with commercial conditions by partners, including the payment flow;
• Spend approximately 40-50% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• Provide market & competitive environment analysis;
• Provide regular comprehensive reporting through CRM and internal systems;
• Initiate API deals with potential and existing partners.

Business Development Manager – Central Italy (Tuscany, Umbria, North Lazio)

• Expand and consolidate presence in the assigned territory;
• Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• Collaborate with the sales team to identify and grow opportunities within the territory;
• Follow-up with existing and new partners in order to provide system training;
• Position the brand within the travel trade through ongoing product presentations and networking events;
• Address incident issues, ensuring partners support;
• Payments control: oversee and ensure accuracy in transaction processing;
• Spend approximately 40% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• Provide market & competitive environment analysis;
• Provide regular comprehensive reporting through CRM and internal systems;
• Maximize and develop API deals with the potential and existing partners.

Key Account Manager – Center/South of Italy

Key Account Manager – North/Central Italy

Account Executive

• RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.
• As a **Junior Account Manager**, you will play a pivotal role in driving our sales efforts, forging strategic partnerships, and expanding our client base.
• Job Responsibilities:
• - Manage working clients in South America and speed up their production based in their potential.
• - Proactive calls
• - Commercial Support
• - Data analysis
• - Growth and retention experience
• - Reactivate inactive partners
• - Clear communication skills
• - Solid notions of turismo (distribution chain)
• - Basic Pipeline Organization
• - Operational discipline

Junior Account Executive

Sales

• Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory;
• Approach and sign up new partners (tour operators, travel agencies, travel management companies, OTAs) and provide them with extended training of our system;
• Build a strong, long-lasting relationship with new partners;
• Spend approximately 10% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• Provide market & competitive environment analysis;
• Provide regular comprehensive reporting through CRM and internal systems;

Junior Sales Manager

• - Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory;
• - Sign up new partners (tour operators, travel agencies, travel management companies, OTAs) and provide them with extended training of our system;
• - Build and maintain a strong, long-lasting relationship with new and existing partners;
• - Account management of an assigned portfolio of partners, including the first level of support;
• - Follow-up with existing partners to provide system training and identify the ways to improve the cooperation;
• - Prepare, execute and manage the commercial deals with the partners, including the execution of required document flow and technical setup;
• - Control of compliance with commercial conditions by partners, including the payment flow;
• - Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• - Provide market & competitive environment analysis;
• - Provide regular comprehensive reporting through CRM and internal systems;
• - Initiate API deals with potential and existing partners.

Business Development Manager – North Africa

• API Optimization: Leverage a data-driven approach to analyze and monitor API performance. Identify areas for improvement to optimize API usage, ensuring partners are utilizing our APIs effectively to drive growth and engagement;
• Business Development: Identify and pursue opportunities to expand our API partner base, driving increased revenue and expanding our market presence; Account management of an assigned portfolio of partners, including the first level of support; Follow-up with existing partners to provide and identify the ways to improve the cooperation; Provide strategic recommendations to improve the performance of top clients;
• Cross-Functional Collaboration: Collaborate with commercial, technical, and product teams to enhance the API product offering, ensuring it meets partner needs and supports RateHawks’ overall strategic objectives;
• Technical Troubleshooting: Provide technical support to partners regarding API usage, and collaborate with our technical teams to resolve any API-related issues that may arise;
• Control of compliance with commercial conditions by partners, including the payment flow;
• Provide market & competitive environment analysis;
• Spend approximately 20% of your working time on business trips, including meetings with clients, industry events, and other business-related events.

API Key Account Manager – UK, Ireland

• - Expand and consolidate presence in the assigned territory;
• - Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• - Collaborate with the sales team to identify and grow opportunities within the territory;
• - Follow-up with existing and new partners in order to provide system training;
• - Position the brand within the travel trade through ongoing product presentations and networking events;
• - Address incident issues, ensuring partners support;
• - Payments control: oversee and ensure accuracy in transaction processing;
• - Spend approximately 20% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• - Provide market & competitive environment analysis;
• - Provide regular comprehensive reporting through CRM and internal systems;
• - Maximize and develop API deals with the potential and existing partners.

Customer Support

• Advise clients: Take calls and provide initial advice to B2B partners in Italian language;
• Communicate: Communicate with partners about the on-going cases, provide regular updates on the progress and help other operation teams with the communication in Italian language;
• Work with systems: Utilize CRM systems and our internal databases efficiently.

Customer Support Representative, Italian Language

• Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.
• Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
• Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
• Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.
• Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
• Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
• Record Details: Accurately document all work and partner interactions in our CRM system.

Local Support Specialist, Italian

• Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory;
• Approach and sign up new partners (tour operators, travel agencies, travel management companies, OTAs) and provide them with extended training of our system;
• Build a strong, long-lasting relationship with new partners;
• Prepare, execute, and manage the commercial deals with the partners, including the execution of required document flow and technical setup;
• Manage accounts until the first purchase is made;
• Compliance control with commercial conditions by partners, including the payment flow;
• Provide market & competitive environment analysis;
• Provide regular comprehensive reporting through CRM and internal systems;
• Initiate API deals with potential and existing partners.