RateHawk

Customer Support Representative, Italian Language

RateHawk

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Salary

💰 €600 per month

About the role

  • Advise clients: Take calls and provide initial advice to B2B partners in Italian language;
  • Communicate: Communicate with partners about the on-going cases, provide regular updates on the progress and help other operation teams with the communication in Italian language;
  • Work with systems: Utilize CRM systems and our internal databases efficiently.

Requirements

  • Advise clients: Take calls and provide initial advice to B2B partners in Italian language;
  • Communicate: Communicate with partners about the on-going cases, provide regular updates on the progress and help other operation teams with the communication in Italian language;
  • Work with systems: Utilize CRM systems and our internal databases efficiently.
  • English Proficiency: Upper Intermediate level (both spoken and written).
  • Italian Proficiency: Upper Intermediate level (both spoken and written).
  • Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
  • Quick Learner: Ability to learn quickly and stay results-focused.
  • Tech Requirements: A functioning computer and microphone.
Benefits
  • Remote Work: Work from the comfort of your home.
  • Great Team: Join a young and active team of super specialists.
  • Flexible Schedule: 2 days-on after 2-days off from 3 p.m. to 3 a.m. Brazil time.
  • Competitive Salary: Earn a base salary of 600 EUR + up to 100 EUR in bonus KPI.
  • Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
  • Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
  • Perks: Enjoy corporate discounts on hotels and other services.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
kindnessempathystress-resistancepolitenessresponsibilityquick learnerresults-focused