RateHawk

Customer Support

• Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.
• Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
• Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
• Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.
• Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
• Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
• Record Details: Accurately document all work and partner interactions in our CRM system.

Local Support Specialist

Chief Marketing Officer

• Define and execute a global marketing strategy aligned with business objectives, sales goals, and growth priorities.
• Build a long-term marketing roadmap balancing brand, demand generation, and commercial impact.
• Lead market, competitor, and customer research to refine positioning and messaging for each region.
• Oversee integrated campaigns across digital channels (SEM, SEO, paid media, email, ABM, content) and offline channels (events, partnerships, affiliates), driving acquisition, activation, and retention.
• Collaborate closely with Commercial, Product, and Customer Success teams to optimize sales funnels and ensure smooth go-to-market execution.
• Ensure strategic alignment between global and regional marketing teams and actively contribute to the development of localized marketing strategies tailored to specific regional needs and opportunities.
• Manage marketing budgets to maximize ROI and resource efficiency while maintaining strong brand visibility.
• Build, mentor, and scale a creative, accountable, high-performing marketing team.
• Lead external agencies, freelancers, and partners to deliver impactful campaigns and content.

Head of Marketing

Business Development Rep

• Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory.
• Sign up new partners (travel agencies, tour operators, TMCs) and provide them with extended training of our system.
• Build and maintain a strong, long-lasting relationship with new and existing partners.
• Account management of an assigned portfolio of partners, including the first level of support.
• Follow-up with existing partners to provide system training and identify the ways to improve the cooperation.
• Prepare, execute and manage the commercial deals with the partners, including the execution of required document flow and technical setup.
• Control of compliance with commercial conditions by partners, including the payment flow.
• Provide market & competitive environment analysis.
• Provide regular comprehensive reporting through CRM and internal systems.
• Initiate API deals with potential and existing partners.

Business Development Manager

Sales

• Play a pivotal role in driving sales efforts;
• Forge strategic partnerships;
• Expand client base.

Sales Manager

Account Manager

• Expand and consolidate presence in the assigned territory;
• Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• Collaborate with the sales team to identify and grow opportunities within the territory;
• Follow-up with existing and new partners in order to provide system training;
• Position the brand within the travel trade through ongoing product presentations and networking events;
• Address incident issues, ensuring partners support;
• Payments control: oversee and ensure accuracy in transaction processing;
• Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• Provide market & competitive environment analysis;
• Provide regular comprehensive reporting through CRM and internal systems;
• Maximize and develop API deals with the potential and existing partners.

• Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory.
• Approach and sign up new partners (tour operators, travel agencies, travel management companies, OTAs) and provide them with extended training of our system.
• Build a strong, long-lasting relationship with new partners.
• Spend approximately 10% of working time on business trips, including meetings with clients, industry events, and other business-related events.
• Provide market and competitive environment analysis.
• Provide regular comprehensive reporting through CRM and internal systems.

Junior Sales Manager

• Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory.
• Approach and sign up new partners (tour operators, travel agencies, travel management companies, OTAs) and provide them with extended training of our system.
• Build a strong, long-lasting relationship with new partners.
• Prepare, execute, and manage the commercial deals with the partners, including the execution of required document flow and technical setup.
• Manage accounts until the first purchase is made.
• Compliance control with commercial conditions by partners, including the payment flow.
• Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events.
• Provide market & competitive environment analysis.
• Provide regular comprehensive reporting through CRM and internal systems.
• Initiate API deals with potential and existing partners.
• Heavy cold calling and willingness to travel including nights and weekends.

Manager

• RateHawk is a travel tech company that operates globally as part of the Emerging Travel Group –a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.
• Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.
• As Area Manager, you will play a pivotal role in expanding and consolidating presence in the assigned territory, while leading the team to achieve the division's planned revenue results.
• This is a remote vacancy open to candidates residing in Mexico.
• What you'll do:
- Expand and consolidate presence in the assigned territory;
- Lead the team to achieve the division's planned revenue results;
- Monitor and analyze the team's KPI results;
- Acquisition of Key partners, Agency chain, Vertical groups and API partners;
- Support the team in managing key accounts;
- Organize the search and recruitment of new business partners, as well as strengthen the relationship with current partners and conduct negotiations with them;
- Develop people, from hiring to training, to help the team get to the next level;
- Participate in the development and implementation of the division's marketing plan;
- Market research, reporting, analysis and forecasting, using tableau and internal analytic tools.