RateHawk

Account Manager

• Expand and consolidate presence in the assigned territory;
• Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• Collaborate with the sales team to identify and grow opportunities within the territory;
• Follow-up with existing and new partners in order to provide system training;
• Position the brand within the travel trade through ongoing product presentations and networking events;
• Address incident issues, ensuring partners support;
• Payments control: oversee and ensure accuracy in transaction processing;
• Provide market & competitive environment analysis;
• Provide regular comprehensive reporting through CRM and internal systems.

Junior Account Manager

Manager

• Receiving and processing requests for booking hotels, other accommodation facilities, transport services, excursions around the world;
• Formation of a commercial offer to the client;
• Searching and booking of accommodation options, additional services, according to the request;
• Negotiation of the cost, conditions of cancellation, booking and payment with hotels directly and suppliers;
• Support in all cases arising from the completed booking (cancellation, changes, relocation, etc.)

Reservation Manager

• Support Our Top Clients: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues.
• Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.
• Stay in Touch: Send regular updates to clients and check in to make sure they’re happy with how things are going.
• Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports.
• Be Their Voice: Join client meetings, listen to their needs, and make sure their voice is heard internally.
• Work as a Team: Collaborate with ops, support, and tech teams to make service even better.

Service Manager – Africa

• You will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.

Customer Support

• Rapidly and effectively resolve client issues: Helping clients and partners to handle requests to cancel or change bookings through our CRM system.
• Advise clients: Provide expert advice on bookings and our products.
• Communicate: Engage with suppliers, hotels, and clients via email and phone.
• Work with systems: Utilize CRM systems and our internal databases efficiently.

Customer Service Specialist – Modification Team

• Handle problems sent to you by retail and corporate clients through our CRM system.
• Provide expert advice on bookings and our products.
• Engage with suppliers, hotels, and clients via email and phone.
• Utilize CRM systems and our internal databases efficiently.

Customer Support Specialist – Incident Resolution

• Own the end-to-end partner acquisition, activation, and retention funnel strategy and execution, ensuring scalable growth across acquisition channels and partner segments.
• Design, implement, and continuously optimize lifecycle funnels and partner journeys across marketing and commercial touchpoints. This includes automated and assisted onboarding flows (e.g., self-onboarding, call-center–supported activation) as well as segment-specific lifecycle journeys (e.g., Longtail automation).
• Ensure structural alignment between marketing initiatives, partner routing logic, performance tactics, and downstream commercial follow-up across the funnel to enable seamless progression from acquisition to activation.
• Partner with Performance Marketing, Commercial, Product, and Pricing teams to implement funnel journeys, improve lead nurturing and conversion, and ensure effective operational handover between marketing and commercial ownership.
• Drive CAC/LTV optimization initiatives by identifying funnel inefficiencies and implementing scalable automation and lifecycle strategies that reduce acquisition costs while improving long-term partner value.
• Own and evolve HubSpot lead scoring, routing logic, ICP definition, and lifecycle automation frameworks, ensuring alignment with Sales and Commercial Operations and driving continuous optimization of partner lead management processes.

Senior B2B Funnel Strategy – Automation Manager

• What You’ll Do:
• - Expand and consolidate presence in the assigned territory;
• - Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• - Collaborate with the sales team to identify and grow opportunities within the territory;
• - Follow-up with existing and new partners in order to provide system training;
• - Position the brand within the travel trade through ongoing product presentations and networking events;
• - Address incident issues, ensuring partners support;
• - Payments control: oversee and ensure accuracy in transaction processing;
• - Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• - Provide market & competitive environment analysis;
• - Provide regular comprehensive reporting through CRM and internal systems;
• - Maximize and develop API deals with the potential and existing partners.

Sales

• What You’ll Do:
• - Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory;
• - Approach and sign up new partners (tour operators, travel agencies, travel management companies, OTAs) and provide them with extended training of our system;
• - Build a strong, long-lasting relationship with new partners;
• - Prepare, execute, and manage the commercial deals with the partners, including the execution of required document flow and technical setup;
• - Manage accounts until the first purchase is made;
• - Compliance control with commercial conditions by partners, including the payment flow;
• - Spend approximately % of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• - Provide market & competitive environment analysis;
• - Provide regular comprehensive reporting through CRM and internal systems;
• - Initiate API deals with potential and existing partners.

Sales Manager

• Job Responsibilities:
• - Expand and consolidate presence in the assigned territory;
• - Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• - Collaborate with the sales team to identify and grow opportunities within the territory;
• - Follow-up with existing and new partners in order to provide system training;
• - Position the brand within the travel trade through ongoing product presentations and networking events;
• - Address incident issues, ensuring partners support;
• - Payments control: oversee and ensure accuracy in transaction processing;
• - Spend approximately 10% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• - Provide market & competitive environment analysis;
• - Provide regular comprehensive reporting through CRM and internal systems;

• Expand and consolidate presence in the assigned territory;
• Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• Collaborate with the sales team to identify and grow opportunities within the territory;
• Follow-up with existing and new partners in order to provide system training;
• Position the brand within the travel trade through ongoing product presentations and networking events;
• Address incident issues, ensuring partners support;
• Payments control: oversee and ensure accuracy in transaction processing;
• Spend approximately 10% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• Provide market & competitive environment analysis;
• Provide regular comprehensive reporting through CRM and internal systems;

Junior Account Manager, DACH

Business Development Rep

• - Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory;
• - Sign up new partners (tour operators, travel agencies, travel management companies, OTAs) and provide them with extended training of our system;
• - Build and maintain a strong, long-lasting relationship with new and existing partners;
• - Account management of an assigned portfolio of partners, including the first level of support;
• - Follow-up with existing partners to provide system training and identify the ways to improve the cooperation;
• - Prepare, execute and manage the commercial deals with the partners, including the execution of required document flow and technical setup;
• - Control of compliance with commercial conditions by partners, including the payment flow;
• - Spend approximately 40% - 50% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• - Provide market & competitive environment analysis;
• - Provide regular comprehensive reporting through CRM and internal systems;
• - Initiate API deals with potential and existing partners.

Junior Account Manager

Reservation Manager

Service Manager – Africa

Junior Account Manager

Customer Service Specialist – Modification Team

Customer Support Specialist – Incident Resolution

Senior B2B Funnel Strategy – Automation Manager

Account Manager

Sales Manager

Junior Account Manager

Junior Account Manager, DACH

Business Development Manager – Italy South