RateHawk

Customer Support

• Handle problems sent to you by retail and corporate clients through our CRM system.
• Provide expert advice on bookings and our products.
• Engage with suppliers, hotels, and clients via email and phone.
• Utilize CRM systems and our internal databases efficiently.

Customer Support Specialist – Incident Resolution

Manager

• Own the end-to-end partner acquisition, activation, and retention funnel strategy and execution, ensuring scalable growth across acquisition channels and partner segments.
• Design, implement, and continuously optimize lifecycle funnels and partner journeys across marketing and commercial touchpoints. This includes automated and assisted onboarding flows (e.g., self-onboarding, call-center–supported activation) as well as segment-specific lifecycle journeys (e.g., Longtail automation).
• Ensure structural alignment between marketing initiatives, partner routing logic, performance tactics, and downstream commercial follow-up across the funnel to enable seamless progression from acquisition to activation.
• Partner with Performance Marketing, Commercial, Product, and Pricing teams to implement funnel journeys, improve lead nurturing and conversion, and ensure effective operational handover between marketing and commercial ownership.
• Drive CAC/LTV optimization initiatives by identifying funnel inefficiencies and implementing scalable automation and lifecycle strategies that reduce acquisition costs while improving long-term partner value.
• Own and evolve HubSpot lead scoring, routing logic, ICP definition, and lifecycle automation frameworks, ensuring alignment with Sales and Commercial Operations and driving continuous optimization of partner lead management processes.

Senior B2B Funnel Strategy – Automation Manager

Account Manager

• What You’ll Do:
• - Expand and consolidate presence in the assigned territory;
• - Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• - Collaborate with the sales team to identify and grow opportunities within the territory;
• - Follow-up with existing and new partners in order to provide system training;
• - Position the brand within the travel trade through ongoing product presentations and networking events;
• - Address incident issues, ensuring partners support;
• - Payments control: oversee and ensure accuracy in transaction processing;
• - Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• - Provide market & competitive environment analysis;
• - Provide regular comprehensive reporting through CRM and internal systems;
• - Maximize and develop API deals with the potential and existing partners.

Sales

• What You’ll Do:
• - Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory;
• - Approach and sign up new partners (tour operators, travel agencies, travel management companies, OTAs) and provide them with extended training of our system;
• - Build a strong, long-lasting relationship with new partners;
• - Prepare, execute, and manage the commercial deals with the partners, including the execution of required document flow and technical setup;
• - Manage accounts until the first purchase is made;
• - Compliance control with commercial conditions by partners, including the payment flow;
• - Spend approximately % of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• - Provide market & competitive environment analysis;
• - Provide regular comprehensive reporting through CRM and internal systems;
• - Initiate API deals with potential and existing partners.

Sales Manager

• Job Responsibilities:
• - Expand and consolidate presence in the assigned territory;
• - Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• - Collaborate with the sales team to identify and grow opportunities within the territory;
• - Follow-up with existing and new partners in order to provide system training;
• - Position the brand within the travel trade through ongoing product presentations and networking events;
• - Address incident issues, ensuring partners support;
• - Payments control: oversee and ensure accuracy in transaction processing;
• - Spend approximately 10% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• - Provide market & competitive environment analysis;
• - Provide regular comprehensive reporting through CRM and internal systems;

Junior Account Manager

• Expand and consolidate presence in the assigned territory;
• Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• Collaborate with the sales team to identify and grow opportunities within the territory;
• Follow-up with existing and new partners in order to provide system training;
• Position the brand within the travel trade through ongoing product presentations and networking events;
• Address incident issues, ensuring partners support;
• Payments control: oversee and ensure accuracy in transaction processing;
• Spend approximately 10% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• Provide market & competitive environment analysis;
• Provide regular comprehensive reporting through CRM and internal systems;

Junior Account Manager, DACH

Business Development Rep

• - Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory;
• - Sign up new partners (tour operators, travel agencies, travel management companies, OTAs) and provide them with extended training of our system;
• - Build and maintain a strong, long-lasting relationship with new and existing partners;
• - Account management of an assigned portfolio of partners, including the first level of support;
• - Follow-up with existing partners to provide system training and identify the ways to improve the cooperation;
• - Prepare, execute and manage the commercial deals with the partners, including the execution of required document flow and technical setup;
• - Control of compliance with commercial conditions by partners, including the payment flow;
• - Spend approximately 40% - 50% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• - Provide market & competitive environment analysis;
• - Provide regular comprehensive reporting through CRM and internal systems;
• - Initiate API deals with potential and existing partners.

Business Development Manager – Italy South

• Play a pivotal role in driving our sales efforts, forging strategic partnerships, and expanding our client base along with maintaining and developing the relationships with our clients and consolidating our presence on the local market.

Senior Business Development Manager

• Expand and consolidate presence in the assigned territory;
• Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• Collaborate with the sales team to identify and grow opportunities within the territory;
• Follow-up with existing and new partners in order to provide system training;
• Position the brand within the travel trade through ongoing product presentations and networking events;
• Address incident issues, ensuring partners support;
• Payments control: oversee and ensure accuracy in transaction processing;
• Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• Provide market & competitive environment analysis;
• Provide regular comprehensive reporting through CRM and internal systems;
• Maximize and develop API deals with the potential and existing partners.

• Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory;
• Sign up new partners (tour operators, travel agencies, travel management companies, OTAs) and provide them with extended training of our system;
• Build and maintain a strong, long-lasting relationship with new and existing partners;
• Account management of an assigned portfolio of partners, including the first level of support;
• Follow-up with existing partners to provide system training and identify the ways to improve the cooperation;
• Prepare, execute and manage the commercial deals with the partners, including the execution of required document flow and technical setup;
• Control of compliance with commercial conditions by partners, including the payment flow;
• Spend approximately 50% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• Provide market & competitive environment analysis;
• Provide regular comprehensive reporting through CRM and internal systems;
• Initiate API deals with potential and existing partners.

Business Development Manager

• Rapidly and effectively resolve client issues: Helping clients and partners to handle requests to cancel or change bookings through our CRM system.
• Advise clients: Provide expert advice on bookings and our products.
• Communicate: Engage with suppliers, hotels, and clients via email and phone.
• Work with systems: Utilize CRM systems and our internal databases efficiently.

Customer Support Specialist – Modification Team

• As a Junior Account Manager, you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.

• Rapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system.
• Advise clients: Provide expert advice on bookings and our products.
• Communicate: Engage with suppliers, hotels, and clients via email and phone.
• Work with systems: Utilize CRM systems and our internal databases efficiently.

• Play a pivotal role in maintaining and developing relationships with our clients.
• Consolidate our presence on the local market.
• **This is a remote vacancy open to candidates residing in India.**