RateHawk

Account Executive

• What You’ll Do:
• - Work on acquisition of new key retail and API partners among Travel Agencies and Tour Operators.
• - Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory.
• - Approach and sign up new partners (tour operators, travel agencies, travel management companies, OTAs) and provide them with extended training of our system.
• - Build a strong, long-lasting relationship with new partners.
• - Prepare, execute, and manage the commercial deals with the partners, including the execution of required document flow and technical setup.
• - Manage accounts until the first purchase is made.
• - Compliance control with commercial conditions by partners, including the payment flow.
• - Spend approximately 40% of your working time on business trips, including meetings with clients, industry events, and other business-related events.
• - Provide market & competitive environment analysis.
• - Provide regular comprehensive reporting through CRM and internal systems.
• - Initiate API deals with potential and existing partners.

Sales Executive

Customer Support

• As a core member of our support team, you won’t just be answering tickets you’ll be the face of our brand.
• Your goal is to ensure every booking is a success and every client feels supported.

Customer Support Specialist

Manager

• Continuous Monitoring and Improvement:
• - Continuously monitor commercial and technical metrics for our partners to ensure constant improvements;
• - Track and analyze key performance indicators (KPIs) such as Bans, Search & Booking Timeouts, Mapping Assessment, and Error Rates;
• Detailed Analysis and Insights:
• - Conduct detailed analysis of metrics to identify areas requiring improvement;
• - Formulate conclusive insights and actionable recommendations to enhance performance and efficiency;
• Internal Reporting and Coordination:
• - Report identified issues to relevant internal teams (Product, API Support, Pricing, etc.) to ensure timely resolution;
• - Maintain clear and effective communication channels to facilitate prompt issue resolution;
• Feature Development and Scaling:
• - Foster the development of new features in the market;
• - Scale new features for quick implementation by clients, ensuring they derive maximum benefit from our solutions;
• Collaboration with Commercial Teams:
• - Work closely with the commercial teams to ensure client KPIs are met;
• - Provide strategic recommendations to improve the performance of top clients;
• Technical Gap Analysis and Resolution:
• - Identify technical gaps in a client's integration;
• - Collaborate with clients to resolve integration issues and enhance their API usage experience;
• - Spend approximately 10% of your working time on business trips, including meetings with clients, industry events, and other business-related events.

API Optimization Manager, Southern Europe

Account Manager

• Expand and consolidate presence in the assigned territory;
• Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• Collaborate with the sales team to identify and grow opportunities within the territory;
• Follow-up with existing and new partners in order to provide system training;
• Position the brand within the travel trade through ongoing product presentations and networking events;
• Address incident issues, ensuring partners support;
• Payments control: oversee and ensure accuracy in transaction processing;
• Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• Provide market & competitive environment analysis;
• Provide regular comprehensive reporting through CRM and internal systems;
• Maximize and develop API deals with the potential and existing partners.

• Continuous Monitor and Improvement:
• Continuously monitor commercial and technical metrics for our partners to ensure constant improvements;
• Track and analyze key performance indicators (KPIs) such as Bans, Search & Booking Timeouts, Mapping Assessment, and Error Rates;
• Detailed Analysis and Insights:
• Conduct detailed analysis of metrics to identify areas requiring improvement;
• Formulate conclusive insights and actionable recommendations to enhance performance and efficiency;
• Internal Reporting and Coordination:
• Report identified issues to relevant internal teams (Product, API Support, Pricing, etc.) to ensure timely resolution;
• Maintain clear and effective communication channels to facilitate prompt issue resolution;
• Feature Development and Scaling:
• Foster the development of new features in the market;
• Scale new features for quick implementation by clients, ensuring they derive maximum benefit from our solutions;
• Collaboration with Commercial Teams:
• Work closely with the commercial teams to ensure client KPIs are met;
• Provide strategic recommendations to improve the performance of top clients;
• Technical Gap Analysis and Resolution:
• Identify technical gaps in a client's integration;
• Collaborate with clients to resolve integration issues and enhance their API usage experience;
• Spend approximately 10% of your working time on business trips, including meetings with clients, industry events, and other business-related events.

API Optimization Manager

• Work with VIP clients:
• Receiving and processing requests for booking hotels, other accommodation facilities, transport services, excursions around the world;
• Formation of a commercial offer to the client;
• Searching and booking of accommodation options, additional services, according to the request;
• Negotiation of the cost, conditions of cancellation, booking and payment with hotels directly and suppliers;
• Support in all cases arising from the completed booking (cancellation, changes, relocation, etc.)

Sales Executive

Customer Support Specialist

API Optimization Manager, Southern Europe

Account Manager

API Optimization Manager

Reservation Manager