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Customer Support Specialist – Incident Resolution
RateHawkCustomer Support Specialist resolving client and corporate issues through CRM for a travel-tech company. Providing advice and engaging with clients and suppliers via email and phone.
About the role
Key responsibilities & impact- Handle problems sent to you by retail and corporate clients through our CRM system.
- Provide expert advice on bookings and our products.
- Engage with suppliers, hotels, and clients via email and phone.
- Utilize CRM systems and our internal databases efficiently.
Requirements
What you’ll need- Rapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system.
- Advise clients: Provide expert advice on bookings and our products.
- Communicate: Engage with suppliers, hotels, and clients via email and phone.
- Work with systems: Utilize CRM systems and our internal databases efficiently.
- English Proficiency: Upper Intermediate level (both spoken and written).
- Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
- Quick Learner: Ability to learn quickly and stay results-focused.
- Tech Requirements: A functioning computer and microphone.
- Travel Knowledge: Understanding of the travel business and booking systems is an advantage!
Benefits
Comp & perks- Remote Work: Work from the comfort of your home.
- Great Team: Join a young and active team of super specialists.
- Flexible Schedule: 2 days-on after 2-days off.
- Competitive Salary: Earn a base salary of 750 EUR gross + 300 EUR gross bonus based on KPI.
- Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
- Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
- Perks: Enjoy corporate discounts on hotels and other services.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM systemsbooking systems
Soft Skills
kindnessempathystress-resistancepolitenessresponsibilityquick learnerresults-focused