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RateHawk

Service Manager – Africa

RateHawk

Service Manager supporting B2B partners in Africa at RateHawk. Managing client relations and ensuring smooth operations in a remote setting.

Posted 7/7/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management skills, utilizing tools like Tableau and SQL for performance tracking and reporting. Proficient in CRM systems, with a focus on effective communication and collaboration across teams to enhance service delivery.

Highest-signal resume keywords
Client Relationship ManagementTableau ProficiencySQL ProficiencyCRM Systems ExperienceTravel Industry Experience

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TableauSQLCRM SystemsData AnalysisPerformance Tracking
Soft Skills
EmpathyMulti-TaskingQuick LearningCommunicationProblem Solving
Industry Keywords
Travel IndustryConcierge AgenciesTMCsDMCsTour OperatorsAccount ManagementService ManagementB2B Experience

Tech Stack

Tools & technologies
SQLTableau

About the role

Key responsibilities & impact
  • Support Our Top Clients: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues.
  • Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.
  • Stay in Touch: Send regular updates to clients and check in to make sure they’re happy with how things are going.
  • Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports.
  • Be Their Voice: Join client meetings, listen to their needs, and make sure their voice is heard internally.
  • Work as a Team: Collaborate with ops, support, and tech teams to make service even better.

Requirements

What you’ll need
  • Language Skills: Advanced level of English – you’ll need to speak and write fluently.
  • Ability to work with tools: Comfortable with data and tools like CRM systems and dashboards.
  • Quick Learner: Ability to grasp new information quickly and focus on results.
  • Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease.
  • Empathetic: A strong sense of empathy is essential.
  • Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!)

Benefits

Comp & perks
  • Remote Work: Work from the comfort of your home!
  • Salary: Base payment + monthly bonus.
  • Dynamic Team: Be part of a young and energetic group of specialists.
  • Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
  • Learning & Development: We support your growth through seminars, trainings, and conferences.
  • Perks: Take advantage of corporate discounts on hotels and other services.