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RateHawk

Account Manager

RateHawk

Account Manager maintaining and developing client relationships within the travel industry. Expanding brand presence and driving performance for signed partners in Croatia and beyond.

Posted 6/2/2026full-timeRemote • 🇭🇷 CroatiaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • What You’ll Do:
  • - Expand and consolidate presence in the assigned territory;
  • - Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
  • - Collaborate with the sales team to identify and grow opportunities within the territory;
  • - Follow-up with existing and new partners in order to provide system training;
  • - Position the brand within the travel trade through ongoing product presentations and networking events;
  • - Address incident issues, ensuring partners support;
  • - Payments control: oversee and ensure accuracy in transaction processing;
  • - Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
  • - Provide market & competitive environment analysis;
  • - Provide regular comprehensive reporting through CRM and internal systems;
  • - Maximize and develop API deals with the potential and existing partners.

Requirements

What you’ll need
  • Who You Are:
  • - **Relevant Experience. **Minimum of 2 years of successful experience in account management or business development of B2B companies within the travel industry;
  • - **Market Knowledge.** In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs);
  • - **Language knowledge.** Fluent in Croatian and English;
  • - **Travel Requirements.** Up to 30% of travel time may be required;
  • - **Analytical skills.** Used to data-driven decision-making, metrics-driven and good with numbers;
  • - **Personal skills**. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer;
  • - **International mindset.** Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
  • - Competence in API technology deals is a plus.

Benefits

Comp & perks
  • We offer you:
  • - Flexible schedules and opportunity to work remotely.
  • - Ambitious and supportive team who love what they do, appreciate each other, and grow together.
  • - Internal programs for adaptation and training, development of soft skills, and leadership abilities.
  • - Partial compensation for participating in external training and conferences.
  • - Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
  • - Corporate prices on hotels and travel services.
  • - MyTime Day Off - an extra non-working day without loss of compensation.
  • **Learn more about our data protection practices in our Privacy Policy: ****https://emergingtravel.notion.site/recruitment-privacy-notice**

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
account managementbusiness developmentAPI technologydata analysistransaction processing
Soft Skills
proactiveambitiousmotivatedaction-orientedresults-focusedteam playeradaptabilitycommunication