Reservation Manager

RateHawk

Premier Reservation Manager at a fast-growing travel-tech company managing VIP client bookings. Responsibilities include processing requests, negotiating with suppliers, and supporting completed bookings.

Posted 7/9/2026full-timeRemote • 🇹🇷 TurkeyMid-LevelSenior💰 €800 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in English and Russian, with strong travel knowledge and experience in the tourism industry. Capable of effectively negotiating with hotels and suppliers while providing excellent customer support.

Highest-signal resume keywords

English ProficiencyRussian ProficiencyTravel KnowledgeNegotiation SkillsCustomer Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

KindnessEmpathyStress-ResistancePolitenessResponsibilityQuick Learner

Tools & Technologies

ComputerMicrophone

Industry Keywords

TourismConcierge AgencyTMCDMCTour OperatorHotel BookingAccommodation ServicesPopular DestinationsCancellation PoliciesBooking Management

About the role

Key responsibilities & impact

Receiving and processing requests for booking hotels, other accommodation facilities, transport services, excursions around the world;
Formation of a commercial offer to the client;
Searching and booking of accommodation options, additional services, according to the request;
Negotiation of the cost, conditions of cancellation, booking and payment with hotels directly and suppliers;
Support in all cases arising from the completed booking (cancellation, changes, relocation, etc.)

Requirements

What you’ll need

English Proficiency: Upper Intermediate level (both spoken and written).
Russian Proficiency: Upper Intermediate level (both spoken and written).
Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
Quick Learner: Ability to learn quickly and stay results-focused.
Travel Knowledge: Experience in tourism, concierge agency, TMC, DMC or tour operator companies.
Knowledge of the bases of hotels in Russian Federation and popular destinations: countries in Europe, Asia.
Tech Requirements: A functioning computer and microphone.

Benefits

Comp & perks

Remote Work: Work from the comfort of your home.
Great Team: Join a young and active team of super specialists.
Flexible Schedule: 2 days-on after 2-days off from from 9 a.m. to 9 p.m. GMT +3.
Competitive Salary: Earn a base salary of 800 EUR + up to 200 EUR in bonus KPI
Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
Perks: Enjoy corporate discounts on hotels and other services.