RateHawk

API Key Account Manager – UK, Ireland

RateHawk

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • API Optimization: Leverage a data-driven approach to analyze and monitor API performance. Identify areas for improvement to optimize API usage, ensuring partners are utilizing our APIs effectively to drive growth and engagement;
  • Business Development: Identify and pursue opportunities to expand our API partner base, driving increased revenue and expanding our market presence; Account management of an assigned portfolio of partners, including the first level of support; Follow-up with existing partners to provide and identify the ways to improve the cooperation; Provide strategic recommendations to improve the performance of top clients;
  • Cross-Functional Collaboration: Collaborate with commercial, technical, and product teams to enhance the API product offering, ensuring it meets partner needs and supports RateHawks’ overall strategic objectives;
  • Technical Troubleshooting: Provide technical support to partners regarding API usage, and collaborate with our technical teams to resolve any API-related issues that may arise;
  • Control of compliance with commercial conditions by partners, including the payment flow;
  • Provide market & competitive environment analysis;
  • Spend approximately 20% of your working time on business trips, including meetings with clients, industry events, and other business-related events.

Requirements

  • Relevant experience: Ideally, 2–5 years of experience in the travel industry, reviewing and monitoring the technical performance of the API connections. Specializing in managing the onboarding of API-connected customers; acting as a midpoint between IT and the commercial team to manage technical problems; analyzing technical performance, error rate, traffic, and look-to-book ratio in order to detect possible areas of improvement;
  • Language knowledge: Fluent in English;
  • Travel Requirements: Up to 20% of travel time may be required;
  • Personal skills: Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with a fast-changing business environment, teamplayer, used to data-driven decision-making;
  • Analytical skills: Used to data-driven decision-making, metrics-driven and good with numbers;
  • International mindset: Ability to understand and work across a wide range of cultural contexts, reflecting ETG’s global presence.
Benefits
  • Flexible schedules and opportunity to work remotely.
  • Ambitious and supportive team who love what they do, appreciate each other, and grow together.
  • Internal programs for adaptation and training, development of soft skills, and leadership abilities.
  • Partial compensation for participating in external training and conferences.
  • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
  • Corporate prices on hotels and travel services.
  • MyTime Day Off - an extra non-working day without loss of compensation.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API optimizationtechnical troubleshootingdata analysisperformance monitoringerror rate analysistraffic analysislook-to-book ratio analysisonboarding managementbusiness developmentmarket analysis
Soft Skills
proactiveambitiousmotivatedaction-orientedresults-focusedteam playerdata-driven decision-makingadaptabilitycommunicationcross-functional collaboration