Client Services Representative

• Lead and grow the Client Services function, line managing the Customer Success Manager and AI Adoption Lead(s) with coaching, performance management and development.
• Own the Client Services operating model, KPIs and reporting adoption, client satisfaction (CSAT/NPS), benefits tracking and service performance.
• Act as our senior benefits realisation lead, engaging Client SROs, S151 Officers, Finance Directors and senior leadership teams to agree benefits projections and validate realised savings.
• Establish and maintain a Strategic Benefits Realisation Agreement for every programme, re-agreeing it at key milestones and translating performance data into strategic financial and organisational value.
• Represent ICS.AI at senior client governance forums such as Steering Groups, Programme Boards and MTFP planning sessions.
• Be the senior escalation point for client relationships, and support renewals, programme extensions, QBRs and client governance.

Head of Client Services managing AI transformation programmes at ICS.AI

Head of Client Services

Head of Client Services leading client-facing functions and managing transformation programmes at ICS.AI. Responsible for benefits realization and strategic client engagement with a focus on public sector success.

AI Engineer

• Develop comprehensive change management strategies for AI implementation
• Conduct stakeholder analysis and create stakeholder engagement plans
• Design and deliver communications campaigns that support AI adoption
• Develop training plans and materials for end‑users
• Establish and support networks of change champions
• Track benefits, measure adoption and produce reporting
• Conduct business readiness assessments
• Manage resistance and develop mitigation strategies
• Support post‑implementation transition to BAU operations
• Collaborate with project delivery teams to align change activity with solution rollout

Change Manager leading AI transformation initiatives in public sector

AI Adoption Lead

Change Manager leading human, cultural, and organisational aspects of AI transformation for public sector organizations. Collaborating with delivery teams and stakeholders to enhance service delivery and adoption.

• Act as the primary point of contact with major clients during project delivery and represent the company on Project Steering Groups
• Manage all elements of the PRINCE2 Agile project management lifecycle for AI transformation programmes
• Coordinate technical implementation teams for projects and solutions across multiple concurrent workstreams
• Manage project budgets, resourcing, risk management and stakeholder engagement across multiple council departments
• Provide client communications and reporting, including regular Highlight reports and project status updates
• Ensure accountability for project quality through test plans, governance reviews and risk management
• Create and maintain project documentation including Project Initiation Documentation, Project Plans, RAID Logs, and Change Management Trackers
• Deliver Risk Management, Stakeholder Management, Budget Management, Benefits Realisation, Business Intelligence and Renewal management
• Effective resource planning to ensure maximum billable resource allocation
• Provide consultancy services and gather solution requirements from stakeholders
• Support the Project Management Office team with PMO continuous improvement initiatives.

AI Transformation Lead managing AI solutions for local government clients

AI Transformation Lead

AI Transformation Lead responsible for delivering AI transformation programmes using PRINCE2 Agile methodologies in local government. Managing client relationships and technical implementation teams across multiple workstreams.

Marketing Analyst

• Report on and deliver actionable insight on profitability of marketing spend, including Acquisition, Retention and Upselling campaigns
• Help turn campaign data into clear, actionable insight for the Marketing and Trading teams.
• Assist with test-and-learn plans for print, digital, in-box and CRM activity, helping the team understand what is driving incremental sales.
• Analyse customer quality measures, including who we acquire, how we retain them and what encourages customers to buy more.
• Support analysis of NPS, brand awareness and customer satisfaction measures, using both leading and lagging KPIs to build a fuller view of performance.
• Contribute to ad hoc analysis where the team spots commercial opportunities or performance questions that need exploring.

Junior Customer Insight Analyst supporting Marketing team with actionable data insights

Junior Marketing Analyst, Customer Insight

Junior Customer Insight Analyst supporting the Marketing team with analysis across customer campaigns. Delivering insights to improve campaign performance and contributing to growth opportunities.

Marketing

• Support the delivery of multi-channel marketing campaigns across product, email, SMS, push notifications, print and direct mail.
• Work with our Buying and Marketing teams to develop product sampling, promotional activity and customer engagement initiatives that drive sales and product discovery.
• Collaborate with our in-house creative team to bring campaigns to life, from briefing and planning through to execution.
• Keep up to date with customer trends, competitor activity and market developments, sharing insights and ideas with the wider team.
• Coordinate with stakeholders across the business to ensure campaigns are delivered smoothly, identify opportunities for improvement and help solve challenges as they arise.
• Partner with our Insight team to understand campaign performance, turning data into learnings that shape future marketing activity.
• Develop an understanding of marketing budgets and financial processes by helping track spend and invoices.

Marketing Assistant supporting multi-channel campaigns at Abel & Cole

Marketing Assistant

Marketing Assistant supporting multi-channel marketing campaigns at Abel & Cole. Gaining hands-on experience with industry-leading tools and collaborating with various teams.

Paralegal

• Liaising with attorneys to progress cases to settlement or trial
• Liaising with clients in relation to documentation and case updates, through either electronic mail and/or telephone calls
• Handling of your own caseload that requires proactive organization and prioritization to progress cases in a timely manner and ensure deadlines are met
• Gathering, collation and service of outgoing discovery
• Review of incoming mail and discovery documentation
• Drafting, e-filing and service of pleadings
• Document production tasks including preparation of legal documentation and correspondence
• Coordinating with agencies and experts as required
• Using case management system, Microsoft Office package and other software and applications as required
• Analyzing and reviewing documentation and case status to independently determine further requirements within cases
• Reviewing and recovery of damages and/or expenses
• Contributing to specialist projects on an ad hoc basis

Paralegal supporting attorneys with Personal Injury Litigation Claims

Paralegal supporting attorneys in handling Personal Injury Litigation Claims. Involves preparing legal documents, coordinating discovery, and ensuring compliance with legal procedures.

Events

• Facilitate all onsite logistics for Bisnow events in your assigned market.
• Ensure every aspect of the event is prepared and runs smooth from start to finish.
• Participate in a 30 minute pre-event call before every event to review details.
• Work with Event Managers to ensure venues, audiovisual, catering and party rental are all confirmed prior to the event.
• Pick up name badges prior to the event and set up registration the day before every event.
• Manage onsite ticket sales and charges through Bisnow’s square account.
• Store all Bisnow event inventory (includes but is not limited to signs, lanyards, label printer, pop up banners, etc.).
• Bring and setup event signage and materials to event space prior to start of event and ensure that all is safely removed from event once concluded.
• Coordinate with Bisnow Clients who are sponsoring the event to ensure that they are pleased and supported throughout the event.
• Work with party rental vendors to set up stage, chairs, tables, etc. (raw space events only).
• Be aware of your surroundings at all time to provide an A++ attendee experience- this includes coffee, food, music, trash cans, etc.

Events Coordinator managing onsite logistics for Bisnow events in London.

Contract Events Coordinator

Events Coordinator responsible for facilitating logistics and ensuring smooth operations for Bisnow events in London. Requires event coordination experience and ability to work local events.

Product Analyst

• Take a leading role in project managing the end-to-end process for the prospectus cycles for our various fund ranges and domiciles.
• This includes steps required for new fund approvals and various discretionary and regulatory driven fund changes, working with external Legal counsel and respective regulators to obtain regulatory approval for new funds and prospectus changes.
• Lead and evolve this process for efficiencies as we expand into new distribution markets e.g., most recently Asia retail registrations for cross border UCITS funds.
• Establish consistency and quality across the various fund offering documents, including shareholder notices and help embed a control and oversight process working with multiple stakeholder groups, that includes partnership with legal and external counsel and relevant vendors.
• The ultimate aim is to identify and maintain consistent and improved client friendly outcomes in our disclosure and formal communication.
• Look to enhance the coordination and communication around this process with our impacted stakeholders, by helping to direct the following: Documentation updates (prospectuses, internal governance communications, KIID/KID, regulatory forms, etc) – helping to ensure that all the right documents are generated, consistency of language adopted and delivered on time for the appropriate governance meetings.
• Regulator comments – there can be several rounds of comments, from multiple regulators associated with each submission, running concurrently. This effort also needs to convey a sense of urgency to impacted SMEs as well as ensuring accuracy of responses.
• Client notifications – help draft content and incorporate necessary client communication notice periods into the master scheduling of ‘moving parts’.
• External vendor management – owning the relationship with external vendors responsible for the registration and publication of the prospectus, shareholder notices and other fund documentation.
• Implementation updates – coordinate periodic internal communication summarizing upcoming changes and implementation items to the various stakeholder groups impacted by a new fund and fund changes, bringing in the various SMEs where necessary.
• Together with the WMF Fund Product team, provide general fund expertise and act as subject matter expert to internal stakeholders for client-specific queries that cannot be fielded by client or fund service teams, such as specific information on fund documentation changes and shareholder communications.
• Lead or assist with ad hoc Fund Product projects. These may include: Annual Fee and Prospectus review exercise working with investment teams and industry data to ensure that our fees remain competitive and reasonable and the Prospectus is correctly aligned with how our funds are being managed. Seed capital and share class reviews to ensure that we are being stewards of the firm’s resources. Assist with the management of EMT (European MiFID Template) and EET (European ESG Template) production and dissemination ensuring we provide distributors with the information needed to meet their MiFID II obligations. Aid in commercial and fiduciary reviews of the fund range to ensure that funds are scaling in line with expectations and have a diversified client base.

Fund Product Analyst managing regulatory documentation for global funds

Fund Product Analyst

Fund Product Analyst responsible for the end-to-end fund lifecycle and regulatory documentation. Collaborating with internal teams and external vendors while ensuring compliance across multiple fund structures.

Executive Assistant

• To provide admin support to the department
• To prioritise doctors’ workload accordingly ensuring each practitioner’s work is accurately completed on time
• To always maintain a polite and friendly manner and a high standard of confidentiality
• To work as part of a team – showing flexibility of shared tasks to ensure that we provide the best quality service in a pleasant environment for both staff and patients
• To file all correspondence, test results and referral letters into the patient’s notes before returning to medical records
• To receive telephone messages and relevant queries
• Send/receive faxed messages and relay promptly to doctor concerned
• To request patient information from outside organisations
• To support in the coordination of our multi-disciplinary team meetings to ensure consultant engagement and the smooth running of the meeting

Medical Secretary providing administrative support at Cromwell Hospital

Medical Secretary

Medical Secretary providing essential administrative support at Cromwell Hospital in London. Responsible for managing patient interactions and maintaining department organization.

QA Engineer

• Monitor the standards of healthcare delivered by external providers, following up on any concerns raised or indications of practice outside recognised standards.
• Identify areas of concern or poor practice and where necessary carry out an in depth investigation in order to identify any issues which may compromise the treatment of Bupa customers or patient safety.
• Effectively handle serious complaints from customers relating to providers, supporting individuals with their concerns and ensuring corrective actions are put in place and minimising any adverse publicity or detriment to the Bupa brand.
• Ensure that any clinical complaints about the standard of care or advice delivered by Bupa are addressed effectively and follow up any corrective actions to ensure these have addressed the root cause and that business processes and clinical practice are appropriate.
• Analyse complaints data relating to complaints made by both Bupa customers and by our providers to identify areas leading to customer dissatisfaction and where we can make changes to our policies or processes with regard to the funding of healthcare.
• Liaise with other teams within Bupa to ensure that actions are in place to address these.
• Recruit, lead and motivate the Clinical Quality and Governance team including objective setting, performance management and ongoing coaching to increase knowledge and skill levels.
• Design, document and review team processes to ensure efficient and effective working.

Clinical Quality Assurance Manager ensuring high-quality care at Bupa

Clinical Quality Assurance Manager

Clinical Quality Assurance Manager at Bupa responsible for monitoring healthcare quality and handling complaints. Leading the Clinical Quality and Governance team to improve patient safety and service standards.

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