QBE Insurance

Designer

• Lead the standardisation and enhancement of process improvement initiatives.
• Define and embed a standardised process management and continuous improvement framework.
• Lead the adoption of a recognised methodology for process improvement.
• Assist in the development of project documentation in alignment with company policies.
• Analyse workflow to create process maps and isolate areas of improvement.
• Utilize service data and feedback from stakeholders to support prioritisation of improvements.
• Work with stakeholders to evolve processes through innovation and practice.
• Identify groups responsible for continual improvement and deliver necessary training.

Process Redesign Specialist

Claims Specialist

• Provide exceptional claims service to customers by managing complex medical stop loss claims effectively
• Assess policy coverage, investigate, evaluate, and negotiate claims
• Collaborate with suppliers and stakeholders while offering technical support
• Support the implementation of the Claims strategy to enable the delivery of overall business targets
• Maintain current knowledge of insurance guidelines, policy changes, and modifications
• Maintain good client relationships with insured individuals, agents, service providers, and the general public
• Provide claim management for various types of insurance claims
• Identify and implement strategies to minimise Claims Costs and Leakage
• Respond to client requests following service standards
• Assist with the negotiation of claims settlements
• Participate in relevant meetings to share and develop strategy, knowledge, and best practices
• Identify and resolve issues or anomalies non-compliant with policies and procedures
• Assist with the daily review of reports and ad hoc reporting
• Mentor and coach junior staff as required

Claims Specialist – Accident & Health

Events

• Support the monitoring and analysis of DLP events using enterprise security tools to identify potential data loss incidents.
• Support investigation of incidents related to data leakage or policy violations and escalate as necessary.
• Assist in refining detection rules and improving alert quality through feedback.
• Maintain clear, concise and timely documentation of all events and actions taken including incident findings, root causes, escalation reason, and remediation steps.
• Collaborate with team members and peers to ensure consistent and effective incident handling.
• Support user education and awareness initiatives regarding data security best practices.
• Stay updated on data privacy laws (e.g., GDPR, HIPAA, CCPA) and industry trends.

Senior Data Loss Prevention Associate

IT Support

• Lead audits end‑to‑end, ensuring delivery to agreed timelines and quality standards
• Manage and coach audit team members, reviewing working papers and providing constructive feedback
• Lead more complex audit engagements, including planning, stakeholder engagement and coordination of deliverables
• Apply approved audit tools, methodologies and data analytics (including TM+ and sampling techniques)
• Assess business processes, risks and controls, identifying opportunities to improve efficiency and effectiveness
• Support the implementation of Group Internal Audit strategy and priorities
• Actively contribute to GIA Centres of Excellence (e.g. Underwriting, Claims, AI, Change/Transformation, and Risk Culture)
• Build and maintain strong, trusted relationships with business stakeholders
• Handle differing viewpoints professionally, escalating where appropriate
• Provide ongoing guidance, coaching and performance feedback to team members

Internal Audit Manager

Security Engineer

• Monitor and analyze cyber control performance metrics and key risk indicators (KRIs) to identify trends, emerging risks, and opportunities for control uplift.
• Develop and maintain reporting artefacts (e.g. dashboards, briefings, governance packs) that clearly communicate security posture and risk insights to a range of stakeholders, including senior management and governance forums.
• Translate complex control and risk data into actionable insights, enabling stakeholders to make informed trade-offs aligned with QBE’s risk appetite and strategic priorities.
• Support cyber scenario modelling activities, including scenario definition, refinement, and alignment with threat intelligence and attack tree structures.
• Ensure scenarios remain accurate, defensible, and relevant to QBE’s operating environment, drawing on established methods and practices referenced in stakeholder materials and scenario modelling roadmaps.
• Collaborate with control owners, delivery teams, and second-line functions to improve the quality, clarity, and consistency of control performance data and reporting inputs.

Global Cyber Security Governance Specialist

People Operations

• Provide feedback on current processes and procedures to create better customer outcomes
• Assist in providing interpretation and advice to the business regarding policies, process and procedures
• Responsible for the operation and management of the service center that provides payroll, benefits, HR policies, timekeeping, payroll adjustments, etc.
• Handle global human resources enquiries
• Ensure timely quality delivery of own work and processes by supporting client Operational Level Agreements (OLAs), end-to-end HR Service Levels Agreements (SLAs), and Key Performance Indicator (KPI) adherence
• Manage case management system tool and ensure the correct points of escalation are delivered timely
• Using online systems to access data and answer customer inquiries within service times
• Answering incoming calls/emails enquiries relating to people services
• Liaise with centers of excellence to provide answers for employees

People Generalist

Financial Planning and Analysis

• Lead financial planning and analysis across designated Pacific business lines, bringing together budgeting, forecasting, planning and reporting into a clear, forward looking financial narrative
• Deliver high quality, decision ready insights that support strategic, commercial and operational decision making across the Pacific
• Play a critical role in advancing performance management, enabling business growth and improving outcomes through strong financial partnering with senior leaders
• Ensure robust financial governance, including compliance with regulatory requirements, internal policies and consistent application of accounting standards
• Lead the delivery of accurate, timely financial information to support both consolidated group reporting and local statutory requirements
• Act as a trusted finance partner to Pacific leadership, helping translate strategy into actionable financial plans and outcomes
• Build and sustain a high performing financial planning and partnerships team, with a strong focus on capability development, talent management and succession
• Create a culture of accountability, continuous improvement and curiosity, balancing hands-on leadership with coaching and empowerment
• Build and maintain effective relationships with internal stakeholders, regional and group finance teams, and external partners, navigating a complex, multi geography environment

Head of Finance Partnering – Planning

• Monitor and review tax reports and returns
• Prepare journal entries for assigned accounts or transactions
• Perform reconciliation processes
• Provide team lead with account status updates
• Champion issue resolution with process improvements

Senior Specialist – Global Tax

Underwriter

• Set and execute the underwriting strategy for the Farm portfolio, balancing growth, profitability, and risk appetite.
• Lead, coach, and develop a team of high performing underwriters, embedding strong leadership behaviours and underwriting discipline.
• Act as a key referral point, underwriting complex new business and supporting agents with pricing, risk assessment, and policy interpretation.
• Provide expert technical guidance across Farm Package insurance, including property, livestock, liability, and related farm risks.
• Develop, maintain, and uplift underwriting guidelines and governance frameworks, ensuring compliance with legal, regulatory, and internal standards.
• Build and maintain strong relationships with a national agent network, applying technical expertise to support portfolio performance, operational objectives, and the successful delivery of change initiatives, including platform modernisation.

Underwriting Manager – Farm

Manager

• Manage a portfolio of workers’ compensation claims within the Nominal Insurer scheme, ensuring timely, compliant, and effective outcomes for injured workers and employers
• Apply your knowledge of the workers’ compensation legislation and guidelines to assess liability, coordinate treatment, and support safe, sustainable return to work outcomes
• Work collaboratively with employers, injured workers, treating practitioners, rehabilitation providers, and internal stakeholders to drive proactive and customer focused claims management
• Maintain accurate and compliant claim documentation in line with regulatory, contractual, and audit requirements
• Actively contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance service delivery
• Work within a supportive, purpose driven team environment that values collaboration, capability development, and high quality customer outcomes

Case Manager

• Provide support to accounting and reporting activities by managing day-to-day financial tasks
• Ensure accuracy and compliance with regulations and policies
• Process financial transactions
• Analyze data and prepare reports
• Assist with budgeting processes to align accounting activities with government regulations and corporate standards
• Review and process invoices and resolve payment queries
• Ensure accuracy of financial data for the service company
• Maintain strong relationships with stakeholders to ensure service delivery meets customer expectations
• Contribute to the refinement of processes and procedures

Senior Finance Services Professional

Data Scientist

• Own the end‑to‑end Group Motor pricing strategy across all markets, covering both Personal and Commercial Motor.
• Define and maintain Group pricing frameworks, standards, methodologies and governance, ensuring consistency with appropriate local flexibility.
• Act as the Group pricing authority for Motor, providing oversight, challenge and support on complex or contentious pricing matters.
• Provide technical leadership on portfolio rate reviews, repricing exercises and material changes to rating structures, assumptions or methodologies.
• Support differentiated pricing strategies for Personal and Commercial Motor, reflecting distinct market dynamics and risk profiles.
• Partner closely with underwriting leadership to align pricing strategy, risk appetite and underwriting authorities.
• Lead the Group data science agenda for Motor and Specialty pricing, identifying and prioritising advanced analytics initiatives that deliver commercial value.
• Sponsor and steer initiatives including predictive modelling, machine learning, alternative data and telematics‑based pricing where appropriate.
• Establish and maintain Group‑level portfolio performance monitoring, providing insight on loss ratio, rate change, mix, claims inflation and emerging risks.
• Ensure compliance with pricing governance, model risk management and regulatory requirements, and present recommendations to senior management and global committees.

Senior Manager, Actuarial Pricing and Data Science

• Analyse financial reports
• Compare against planned figures and provide management with insightful reporting
• Comply with all legal and regulatory requirements to ensure obligations are met
• Maintain strong relationships with stakeholders, including auditors, to ensure service delivery meets expectations
• Prepare monthly management reports and month-end accruals
• Investigate and analyse variances of actual vs budget and provide commentary
• Perform deep dive analysis of costs
• Collaborate with divisional finance teams for cost investigations
• Facilitate intercompany recharges through analysis and reconciliations
• Facilitate capitalisation of assets and draft memos for auditors
• Responsible for financial control of projects initiated by Group/Global division.

Finance Services Specialist

QA Automation Engineer

• Develop and implement automation solutions using various tools
• Build complex automation solutions, such as End User Developed Applications, robotics, web services
• Ensure operational support through incident management
• Work in partnership with the Automation team to identify and size automation opportunities with positive ROI
• Drive financial and customer benefits through the implementation of automated technologies
• Implement fit-for-purpose automation solutions within existing infrastructure
• Develop automated opportunities to meet business demand
• Lead technical discussions between Automation and development teams
• Manage multiple automation projects simultaneously
• Be a Subject Matter Expert for automation

Automation Engineer

Analyst

• Identify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities
• Supports Process Redesign Experts/ Analysts in conducting process discovery workshops/ sessions during opportunity identification
• Creation of process design documents (PDDs) and/or business requirement documents (BRDs) which are required for deployment of automation solutions
• Responsible for detailed process mapping/ analysis (Level 5- Level 6 process maps)
• Adherence to process improvement/ automation governance framework