QBE Insurance

Claims Specialist

• Complete field inspections, reviews and adjustments accurately and efficiently to administer crop insurance policies
• Ensure compliance with insurance statutes and regulations to apply crop policies cost-effectively
• Build and maintain customer relationships through timely and accurate policy service
• Document and transmit loss information accurately to assess potential damages
• Support business objectives through quality control tasks, audits, and risk assessments
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others positively

Claims Adjuster – Crop

• Complete field inspections, reviews and adjustments accurately and efficiently to administer crop insurance policies.
• Ensure compliance with insurance statutes and regulations to apply crop policies cost-effectively.
• Build and maintain customer relationships through timely and accurate policy service.
• Document and transmit loss information accurately to assess potential damages.
• Support business objectives through quality control tasks, audits, and risk assessments.
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others positively.

Underwriter

• Develop and execute channel strategic plans while providing expert technical guidance on a range of products to intermediaries and clients
• Oversee underwriting activities and manage the profitability of QBE's Life Sciences products
• Evaluate risk for new business & renewals to ensure profitable growth
• Provide senior technical and specialist product expertise to corporate intermediaries/clients
• Ensure ongoing personal technical development to achieve the ideal DAL state
• Support divisional underwriting function to actively manage talent for succession planning
• Adhere to underwriting standards, instructions, and good practice to minimize risks
• Develop and maintain good working relationships with customers, intermediaries, and stakeholders
• Contribute to the development and implementation of channel strategic plans
• Motivate and develop the team by demonstrating good leadership behaviors
• Achieve overall local underwriting governance requirements and internal audit standards

AVP, Underwriting – Life Sciences

• Provide strategic direction for underwriting portfolios in the region, ensuring growth and profitability
• Manage a team of underwriters and writing guidelines
• Underwrite complex new businesses and offer specialist advice
• Build and maintain broker relationships
• Apply technical expertise and contribute to business results
• Stay informed about industry standards and new product introductions

AVP, Underwriting – Miscellaneous Medical

Operations

• Work closely with multiple underwriters in the Specialty Casualty team
• Review, evaluate and prepare new and renewal business
• Prepare and validate policy and endorsement issuance
• Assist Underwriters in maintaining proper electronic files
• Correspond with brokers, customers and team members
• Meet multiple deadlines accordingly
• Comply with all legal and regulatory requirements

Assistant Underwriter – Operations, Specialty Casualty

• Facilitate the execution of timely and efficient underwriting operations by leveraging established guidelines in decision making and assessing and rating exposures
• Support the development of junior level operations underwriters by offering professional guidance, facilitating partnerships with key stakeholders, delivering technical training as required, prioritizing and delegating assignments and sharing expertise
• Maintain streamlined operational underwriting by processing, documenting and organizing assigned new business, renewal, endorsed and cancelled policies, preparing and maintaining legal notices and underwriting quotes to support business processes
• Leverage underwriting data and accurately reflect in the pricing model
• Maintain key reporting and tracking databases by following up on loss sensitive documents, tracking receipt of collateral and appropriately handling areas of concern
• Manage client files by utilizing customer relationship management tools and updating records as required to reflect current state
• Build and maintain relationships with internal and external customers by requesting required underwriting information and researching and analyzing inquiries
• Support operational projects to review and/or design new process modules and evaluate market dynamics to ensure compliance and grow the book of business
• Collaborate with key stakeholders by sharing information, recommending solutions to underwriting issues and guiding clients as necessary
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

Marine Underwriting Assistant

Systems Engineer

• Contribute to the preparation and implementation of operational team plans to ensure key issues are considered
• Develop and maintain relationships with internal and external stakeholders to provide excellent customer focus that meets their needs
• Monitor all aspects of operations for efficiency, effectiveness and consistency and implement changes and improvements as necessary
• Establish clear system accountabilities and authority levels for system access and build a strong culture of accountability and performance in order to ensure delivery of goals
• Act as a Subject Matter Expert (SME) to key internal stakeholders on various matters such as Information Technology, applications and system s and issues/ impacts downstream
• Ensure that procedures are adhered to and provide Information Technology guidance, expertise , and support in liaising with teams at all levels within the organization
• Provide input on projects and business change programs in order to ensure continual business improvement and synergies between teams

Operational Resiliency Systems Analyst – ABCP/CBCP

Business Analyst

• Put the Customer at the centre of the role with intimate understanding and anticipation of customer needs.
• Anticipate future challenges and opportunities to deliver long-term value.
• Analyse and challenge business problems, opportunities and needs to drive out what’s really needed.
• Understand the business and technology vision and strategy to prioritise and align key outcomes.
• Collaborate with Stakeholders, Project Managers, Product Owners, Developers, Testers, Business and Solution Architects to assist in the delivery of value.
• Be purposeful and thoughtful in how you plan and approach analysis activities with clearly defined purposes and outcomes.
• Lead and deliver such analysis activities, including: Breaking down complex business problems into manageable components (e.g., Epics, User Stories, Business Requirements).
• Defining and document functional and non-functional requirements.
• Develop process maps and target operating models to enhance clarity and efficiency.
• Data analysis and definition, e.g. data-led insights, development of data dictionaries and data models.
• Supporting the validation of solutions delivered against acceptance criteria, through test planning, execution, coordination, etc.
• Partnering with Architects or Development teams to produce appropriate design specifications.
• Continuously review and assess solution delivery to ensure it will meet business requirements.
• Embrace, challenge and evolve standards and practices around ways of working.
• Drive continuous improvement within scrum or project teams through active participation in all ceremonies and meetings, embracing psychological safety to speak up.
• Balance and prioritize workload, escalating conflicting demands where necessary.
• Contribute to risk management through raising, reviewing, monitoring and supporting their mitigation.

IT Business Analyst

• Provide technical guidance and analysis for complex and high-value claims
• Assist in implementing and maintaining claims management strategies
• Maintain comprehensive knowledge of insurance guidelines and policies
• Build and maintain relationships with stakeholders
• Manage a portfolio of complex or high-value claims
• Act as an escalation point for customer complaints
• Provide senior technical expertise and mentoring for team development
• Support process improvement through negotiation and dispute resolution

Senior Claims Specialist – A&H

Program Manager

• Participate in strategic planning with senior business leaders to ensure technology delivery aligns with organizational goals and strategic imperatives
• Ensure all initiatives are set up with clear objectives and deliver against agreed time, budget, scope, and quality expectations
• Provide subject matter expertise on business demand, helping determine value‑add and priority across the portfolio
• Manage relationships between the business and IT to ensure clarity, alignment, and effective decision‑making throughout initiative lifecycles
• Lead, manage, and hold the Project Management team accountable for consistent delivery practices, documentation standards, and execution excellence
• Own and refine Project Management team processes, workflows, and operating mechanisms to support predictable, repeatable delivery outcomes
• Identify and manage interdependencies, risks, and issues across all initiatives, ensuring they are resolved or escalated appropriately
• Develop and maintain constructive working relationships with internal and external stakeholders across functions and levels
• Manage assigned vendors throughout the vendor lifecycle, ensuring delivery expectations are met and supporting cross‑team alignment
• Provide overall program management across complex, matrixed delivery environments, bringing together teams across IT, business, and external partners
• Produce clear, concise program status updates and executive‑level communications summarizing progress, risks, decisions, and required actions

Technology Portfolio & Program Management

Chief Operating Officer

• Lead the Asia region’s strategy, operations, and business transformation agenda to drive growth, customer value, and operational excellence
• Shape long-term strategic plans, oversee market insights, and support business development initiatives across different locations
• Direct Management of policy administration, customer services, and management services to ensure efficient, high-quality service delivery
• Drive transformation programs and improve operation effectiveness, ensuring strong governance, effective change management, and adoption of innovative solutions
• Provide executive oversight of Data & Analytics, Technology (Change/Run/Security), Operational Risk, and Procurement functions
• Foster a culture of performance, collaboration, and continuous improvement, while developing talent and strengthening leadership capability across the region
• Strengthen the region’s risk culture by embedding robust operational risk practices across teams
• Plan, allocate and manage financial budget by anticipating expenditures, forecast resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility

Chief Operating Officer, Asia

• This role is responsible for the management and facilitation of the governance for QBE’s People Learning function as well as the coordination of enterprise-wide learning and leadership initiatives at QBE.
• Ensure effective annual planning, seamless delivery of strategic programs, and robust global reporting.
• Manage the end-to-end process for major initiatives, oversee global vendor relationships and procurement, and facilitate the collation and analysis of data to support leadership and learning outcomes.
• Work closely with stakeholders across the business to enable impactful learning experiences and drive continuous improvement across the people learning function.
• Manage and facilitate governance forums and cadences including annual planning cycles, pipeline reviews, and flow-to-work processes to ensure alignment with enterprise priorities.
• Coordinate delivery of large-scale, cross-functional programs such as Future Festival and ME@QBE, ensuring milestones are met and stakeholder engagement is maintained.
• Lead the collection, analysis, and reporting of data for Learning and Leadership, providing insights to inform decision-making and track progress against strategic objectives.
• Build and maintain effective relationships with internal teams, external partners, and vendors to support program delivery and continuous improvement.
• Ensure all activities comply with company policies, relevant legislation, and data privacy standards.
• Identify risks and implement mitigation strategies.
• Seek opportunities to enhance processes, systems, and outcomes related to learning and leadership programs.

Business Project & Program Management Lead

• Support the execution of timely and efficient underwriting activities by following established guidelines and referral rules
• Assist with profit improvement initiatives for assigned territory by contributing to the development of underwriting plans
• Collaborate with key stakeholders by sharing information and recommending solutions to basic underwriting issues
• Assist team with streamlined underwriting by processing, documenting and organizing assigned policies
• Build relationships with agents by gathering inquiries, researching issues, and supporting agent training
• Participate in project teams by collaborating during business planning and troubleshooting process issues
• Maintain product, system, and process knowledge
• Provide a professional level of services to external customers and internal stakeholders
• Ensure timely communication with relevant stakeholders with respect to processing queries

Associate Underwriting Operations, Commercial Property

Manager

• Oversee the daily operation and maintenance of assigned locations buildings and grounds which includes the security systems, HVAC, electrical and plumbing systems
• Coordinate and supervise the purchase of equipment for the facility departments of the assigned location
• Maintain a building maintenance schedule activity report to monitor and inspect work performed by maintenance attendants as well as outside contractors
• Develop contract bid specifications, issue documents to vendors and recommend contracted facilities-related services
• Prepare, document, maintain and test facility emergency procedures
• Maintain the technical and operational support of the assigned locations automated security systems. Develop and implement the security post orders
• Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility

National Facilities Manager

Financial Planning and Analysis

• Lead the Business Partnering strategy across the division, proactively managing key relationships and supporting change management and senior decision‑making.
• Lead the financial planning and reforecasting processes across the division’s cost base.
• Challenge expense plans to ensure delivery within budget and partner with senior management on cost‑saving initiatives.
• Drive ad hoc operational efficiency projects to improve financial discipline and commercial awareness.
• Establish management board expectations and lead standardisation across a complex decision‑making matrix.
• Work with EO and Group Finance teams to continuously update, improve and redesign management reporting.
• Direct the preparation and consolidation of the division’s budget in support of the overall EO finance plan.
• Provide regular, standardised management information and lead ad hoc analysis to support business decisions.
• Lead monthly commentary, analysis and communication across the division.

Claims Adjuster – Crop

Claims Adjuster – Crop

AVP, Underwriting – Life Sciences

AVP, Underwriting – Miscellaneous Medical

Assistant Underwriter – Operations, Specialty Casualty

Marine Underwriting Assistant

Operational Resiliency Systems Analyst – ABCP/CBCP

IT Business Analyst

Senior Claims Specialist – A&H

Technology Portfolio & Program Management

Chief Operating Officer, Asia

Business Project & Program Management Lead

Associate Underwriting Operations, Commercial Property

National Facilities Manager

Senior Finance Business Partner