QBE Insurance

Account Manager

• Support Accident & Health (A&H) underwriting business strategy by handling daily operations
• Manage account service activities as a primary client contact
• Analyze and provide recommendations on policy related documents to ensure underwriting intentions are documented and accurately communicated to the policyholder
• Partner with Product Management to ensure legislative requirements and corporate communications translate appropriately onto policy related documents
• Provides all-encompassing post sale customer service support for assigned new business and renewal block of business
• Supports a dedicated team of Underwriters and Business Development Leaders to ensure smooth delivery of client services
• Responsible for the collection of required items to ensure timely policy issuance and underwriting requirements are met
• Validates document terminology fits contractual needs to protect QBE against risk and requests any additional documentation, if necessary
• Maintains ongoing account relationships by being the primary contact for claims and premium accounting post issuance, assisting with collection process, and ensuring commissions/applicable fee’s are accurate
• Strong attention to detail to identify and remediate all said issues

Account Manager – Accident & Health

General

• Support Head of Business Continuity and Resilience in the design and continuous improvement of business continuity and operational resilience practices, working closely with leaders across the organisation
• Facilitate discussions, lead exercises, and confidently guide stakeholders through complex disruption scenarios to ensure the business is prepared and resilient
• Partner with business leaders to coordinate and deliver the business continuity management (BCM) lifecycle, including impact assessments, plan reviews, and testing
• Develop and maintain business continuity plans and recovery strategies
• Facilitate critical operation assessment and define impact tolerances with stakeholders
• Design and lead scenario testing, training and simulation exercises, confidently facilitating sessions and guiding decision-making
• Provide trusted advisory support during incidents and contribute to post-incident reviews
• Collaborate with stakeholders to assess third-party resilience and strengthen contingency planning

Senior Business Continuity Specialist

Systems Engineer

• Perform a blended Business Analyst and Systems Analyst role
• Understand business needs and analyze business processes and system behaviour
• Capture requirements and support solution implementation
• Work with business stakeholders and technology teams to translate business needs into system requirements
• Contribute in solution research and assess solution options and trade-offs
• Support UAT planning and execution
• Identify and assess risks within your subject matter area
• Resolve minor issues and escalate complex issues promptly

Senior Business Systems Analyst

Onboarding Specialist

• Support the Talent Acquisition Operations function by contributing to the development and implementation of policies, programs, and practices.
• Acting as a subject matter expert and mentoring new TA Onboarding Specialists.
• Administering various People employee programs to meet organizational needs.
• Drafting, reviewing, and sending official employment agreements.
• Initiating, monitoring, and following up on background verifications and drug screenings.
• Collaborating with recruiters, hiring managers, IT, and external vendors to facilitate smooth onboarding.

Senior Talent Acquisition Specialist

Solutions Engineer

• Assist in developing technical solution designs
• Convert business requirements into system requirements aligned with enterprise architecture perspectives
• Ensure solutions align with business strategy, IT standards, and constraints
• Support creation of solution designs for projects, including dependency analysis
• Maintain knowledge of market developments to leverage existing or emerging technologies and business models
• Understand IT landscape to deliver effective IT solutions
• Review peer solution designs, costs, benefits, and technical designs
• Conduct technology assurance and governance aligned with architecture policy
• Define approach for structuring each application using appropriate technology solutions
• Promote adherence to IT Strategy, Architecture Principles, and Roadmaps
• Identify and assess risks within subject matter area
• Lead risk-related dialogue as the SME for that domain
• Mitigate risks in delivery while keeping to agreed plan and timeframes

Solutions Architect

People Operations

• Coordinate and uplift governance of job architecture and skills through structured forums, enabling clear decision-making and alignment
• Lead and support skills governance activities, ensuring frameworks remain relevant, practical and aligned to market shifts
• Deliver continuous improvement initiatives to enhance data quality, governance efficiency and user experience
• Project manage key initiatives end-to-end, from problem definition through to implementation and transition into BAU
• Partner with Technology and Data teams to improve system capability and deliver scalable, tech-enabled and AI-driven solutions

Senior Consultant, People

• Drive the development and refinement of Business intelligence deliveries by analyzing business performance and prioritizing requests and resources.
• Partner with appropriate business groups to identify business needs to enhance organizational performance.
• Guide and influence business decision making by advising business groups on the interpretation of business insights and how to best leverage analytic findings.
• Lead a performance enhancement culture by actively coaching and mentoring team members, providing feedback and contributing to team development.
• Manage efficient team operations by prioritizing multiple complex tasks and adhering to project timelines to ensure alignment with key stakeholder objectives.
• Ensure data integrity by reviewing data for report development, identifying and troubleshooting gaps and inconsistencies, and escalating as required.
• Influence key data initiatives and data platform build to enable Business adoption.
• Collaborate with data governance on the adoption and adherence to information standards and data quality enterprise-wide.

Captive Program Specialist

Claims Specialist

• Supporting users across our Claims systems and related platforms
• Investigating and resolving system issues and incidents
• Managing requests through the Enquiry Inbox and providing timely responses
• Creating and executing testing (UAT, PVT, Regression)
• Partnering with stakeholders to gather requirements and improve processes
• Assisting with system enhancements, releases and projects
• Identifying opportunities to simplify and improve the way we work

Claims System Specialist

Business Analyst

• Support business partners in gathering requirements
• Collaborate with technology teams to deliver system incidents, enhancements, and solutions
• Conduct analysis of business needs and manage stakeholders
• Act as a liaison between business and IT teams
• Provide technical knowledge and execute production support tasks
• Maintain relationships to drive system and process improvements
• Serve as a Subject Matter Expert (SME) for internal stakeholders
• Investigate and respond to production support items within SLAs
• Identify and recommend continuous improvement initiatives
• Identify and assess risks within subject matter area
• Assist in the development of project documentation and best practices
• Analyse workflow and create process maps to identify areas for improvement
• Support end-users by ensuring understanding of user requirements.
• Collaborate with developers to achieve departmental service-level agreements.

Business Analyst – Reinsurance

Procurement

• Execute end-to-end procurement processes, including vendor sourcing, accreditation, bidding, awarding & contracting
• Lead sourcing initiatives and invite possible vendors for accreditation
• Analyze trends and opportunities to identify savings opportunities
• Lead supplier performance surveys and provide overall assessment
• Drive suppliers compliance to the PO terms (PPP) and conditions
• Ensure bidding process integrity at all times (PPP)
• Maintain good relations with vendors and keep up-to-date with vendor offerings
• Collaborate with various end-users
• Organize invitation to bid, purchase orders, and contracts
• Prepare and analyze overall canvass summary and recommendation
• Negotiate with vendors regarding prices and terms

Senior Procurement Officer

Actuary

• Managing actuarial deliverables across reserving, planning, and reporting
• Ensuring strong governance, stakeholder alignment, and continuous improvement
• Enabling the actuarial control cycle by strengthening connections with strategic decision-makers
• Delivering actionable actuarial insights that connect reserving outcomes to strategic decision-making and strengthen the actuarial control cycle
• Leading and developing a team of Actuarial Analysts to deliver high-quality outcomes aligned to business objectives
• Building and maintaining strong stakeholder relationships, effectively communicating insights to a range of audiences
• Ensuring robust governance through strong quality controls and standards across actuarial processes and outputs
• Leading the delivery of regulatory and statutory reporting, ensuring accuracy, completeness, and compliance
• Driving process simplification, efficiency, and continuous improvement across actuarial activities

Actuarial Manager

QA Engineer

• Perform quality reviews in the business unit being supported (e.g. Finance/Human Resources/IT), including risk assessment, QA check and independent root cause analysis.
• Assist with process improvement initiatives; drive individual projects in either process end-to-end review or process automation.
• Awareness and understanding of OE Strategy
• Understanding of continuous improvement project pipeline and the priorities agreed with the business
• QA checks in line with appropriate audit standards
• Active contribution ensuring quality audit processes are leading to the implementation of best practice in the process area (i.e.: Finance, HR...)
• End-to-end process review or process automation projects are documented and managed as per company guidelines and policies (including governance and sign off processes)
• Build and maintain effective ongoing working relationships with management and staff of the areas of assigned work, to understand their needs during the assignment process
• Assist with reviewing reliability and integrity of financial, operating and management information
• Evaluate compliance with Acts, policies and procedures
• Identify issues and provide recommendations in the area of assigned work that are relevant, commercial and sound
• Provide and ensure the delivery of high quality customer service
• Participate in process / performance review meetings or calls
• Lead RCA and Calibration session with stakeholders
• Adhere to company templates, build new tools (trackers and templates) in accordance with the company policy

Quality Assurance Analyst

Artificial Intelligence

• Coordinating delivery of AI learning activity across employees and leaders, ensuring alignment to timelines and expectations
• Acting as a key point of contact for learner support, helping troubleshoot issues and drive engagement
• Supporting the rollout and ongoing management of learning interventions
• Contributing to broader change and adoption activity, linking learning to AI capability uplift and workforce readiness
• Translating AI learning into clear, practical guidance for teams and leaders to embed into day-to-day work
• Maintain and update AI learning content and support materials, ensuring resources remain relevant, simple and easy to use
• Work closely with stakeholders and business communities to reinforce learning, build confidence and encourage practical use of AI
• Tracking and reporting on engagement, completion and barriers, using insights to continuously improve the experience

AI Change & Learning Specialist

Analyst

• Provide expertise in reporting, data analysis, and system administration to support decision-making and business objectives across regions
• Deliver reporting and data analysis to support strategic initiatives and business decision-making
• Support administration and optimal use of Workday Adaptive Planning and Reporting
• Collaborate with regional stakeholders and Global Admins to deliver effective system solutions
• Manage Workday-related reporting and data analysis requests, ensuring accuracy and timeliness
• Translate business requirements into actionable insights and reporting outputs
• Support data requests by reviewing requirements, identifying appropriate data sources
• Analyze, test, and manipulate data following established guidelines
• Assist in ad hoc reporting and special projects
• Develop and maintain reports and dashboards
• Document data processes, workflows, and analysis methodologies
• Apply basic statistical techniques to support data analysis
• Identify trends, maintain reporting frameworks, and enhance data-driven decision-making
• Proactively identify risks in People programs and support resolution efforts
• Engage stakeholders to identify improvement opportunities in existing processes
• Build and maintain strong stakeholder relationships to achieve desired outcomes
• Leverage AI tools to enhance data analysis, automate reporting, and generate insights
• Explore AI-driven opportunities for forecasting, efficiency, and predictive analytics
• Promote best practices in data governance, reporting, and responsible AI use
• Implement policies, programs, and directives aligned with management priorities
• Contribute to a positive team environment by demonstrating and reinforcing cultural values

Adaptive Planning, Workday Analyst

Engineer

• Gather data from diverse sources, such as databases, APIs, and flat files
• Clean, transform, and preprocess data to ensure accuracy and consistency
• Develop and maintain ETL (Extract, Transform, Load) processes
• Design and maintain data warehouses or data lakes to store and organize data efficiently
• Create interactive dashboards and reports using tools like Tableau, Power BI, or custom-built solutions
• Implement data quality checks and validation processes
• Develop automated solutions for data processing and reporting tasks