QBE Insurance

Human Resources

• Manage complex conduct and other workplace relations cases adopting a people-centred and pragmatic approach
• Provide advice and guidance to senior business leaders
• Provide specialist support to the broader People Business Partnering and Leader Assist teams across the AUSPAC region on the management of lower risk workplace relations cases
• Coach the teams on implementing contemporary practices and a people-centred approach to case management
• Play a key role in employee relations projects
• Identify opportunities to simplify and modernise workplace relations practices and processes across the AUSPAC region
• Contribute to the uplift and maintenance of key workplace relations frameworks and governance
• Provide timely support and updates to the People Business Partnering teams and other key stakeholders on key developments

Workplace Relations Partner

Broker

• Drive business growth and profitability by building and maintaining relationships with key retail and wholesale brokers
• Shape and execute on our distribution strategy
• Serve as a primary point of contact for retail and wholesale brokers within the region
• Facilitate regional pipelining discussions for global brokers and associated follow up activities
• Develop and grow databases of regional broker contacts and target accounts

Strategic Broker Engagement Leader

Risk

• Develop and execute a Construction risk engineering strategy, including establishing the customer value proposition and service offerings
• Lead construction risk management for key accounts, providing technical expertise, risk assessments and tailored solutions for complex construction risks
• Partner with underwriting to improve risk selection and pricing, contribute to risk appetite and analyse loss trends
• Deliver value-added services through support of major placements, whilst developing construction risk insights and thought leadership to impact on customer risk management practices
• Building further QBE capability through internal and supplier risk engineers and fostering technical excellence

Practice Lead – Construction Risk Management

Manager

• Assess and manage eligibility and liability decisions for high ‑ volume, high ‑ turnover claims within the Nominal Insurer scheme.
• Apply relevant legislation, guidelines, and frameworks to support accurate, timely, and compliant decision ‑ making in line with legislative reform requirements.
• Manage work across competing priorities without a traditional portfolio, responding efficiently to changing workloads and time ‑ critical tasks.
• Communicate clearly and empathetically with injured workers, employers, legal representatives, and internal stakeholders regarding eligibility outcomes.
• Maintain accurate, compliant documentation in line with regulatory, contractual, and audit requirements.
• Contribute to a newly formed team environment, supporting continuous improvement and helping embed new ways of working as reforms are implemented.

Case Manager – Eligibility

Accountant

• Prepare/review quarterly tax provisions, including tax reconciliations and tax calculations.
• Prepare/review relevant local income tax returns, work papers, and calculations of quarterly estimates and extensions, and remit payments and forms to taxing authorities.
• Analyze tax issues related to acquisitions or disposals, including structuring and due diligence.
• Manage relevant tax authority audits.
• Champion process improvement by evaluating current processes, identifying weaknesses, and implementing new procedures.
• Support team member development by assisting with integration of new associates, sharing knowledge, and providing recommendations on best practices.
• Advise on tax matters relating to operations, ensuring high-quality advice and guidance is given.
• Maintain strong relationships with stakeholders, tax authorities, and auditors to ensure service delivery meets expectations.
• Monitor tax legislation, regulations, and rulings, interpreting and communicating to ensure compliance and obligations are met.

Lead Tax Accountant

Claims Specialist

• Complete field inspections, reviews and adjustments accurately and efficiently to administer crop insurance policies.
• Ensure compliance with insurance statutes and regulations to apply crop policies cost-effectively.
• Build and maintain customer relationships through timely and accurate policy service.
• Document and process loss information accurately to assess potential damages.
• Participate in quality control tasks, audits, risk assessments, and field reviews.
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others positively.
• Support business objectives through quality control tasks, audits, and risk assessments.

Senior Claims Adjuster – Crop

Actuary

• Focus primarily on reserving for various commercial, specialty and legacy lines of business.
• Leverages technology in new and innovative ways and effectively communicates issues and recognizes and proposes solutions to current/existing analyses and new opportunities
• Continuously enhancing actuarial processes to reflect changing demands
• Construct analytical approaches by determining data needs, identifying appropriate data sources and recognizing data anomalies while making optimal use of all resources
• Meets quality service standards by having all worksheets and analyses clearly documented and footnoted and ensures all appropriate work products are reviewed by a more senior actuary, while meeting deadlines without sacrificing work product quality
• Execute actuarial analyses in a clear and well organized fashion aimed at the appropriate audience and adjusts workload where possible to meet deadlines
• Support financial planning and product pricing by analyzing data and forecasting company exposures to enable risk management and facilitate profitable, long-term business strategy
• Communicate knowledge of extensive and impactful financial strategies by monitoring emerging risk issues, trends and product lines and informing management of best practices to influence adoption of robust and valid recommendations for business development
• Engages in recruitment activities and helps develop more junior actuaries
• Contribute to systems, models and procedural revisions by conducting research and recommending changes to actuaries to encourage efficiency and organizational competitiveness in the market
• Share technical expertise by resolving basic actuarial modeling and risk issues from internal and external sources and escalating issues to ensure department delivers quality analyses and meets business needs and requirements
• Support the department by taking personal accountability and responsibility for accomplishing particular tasks, while continuously willing to go beyond what is required to overcome obstacles, and learn from any mistake while receiving constructive feedback
• Learn from past experiences and seek guidance and coaching from more senior actuaries
• Independently seek out opportunities for further development and enrichment, actively pursuing actuarial credentials or maintaining continuing education requirements if already credentialed (if on the actuarial track)
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and , fun

Senior Actuarial Analyst

• Perform new business and renewal large claims reviews and disclosure assessments through clinical and claims data evaluation to identify and quantify risks.
• Provide concise, detailed, and accurate reporting of data analysis findings, observations, and recommendations.
• Serve as the subject matter expert for claims and underwriting related to risk management.
• Provide clinical assessment and recommendations for setting reserves on large dollar claims.
• Present in-house clinical education to enhance understanding of high-cost diagnoses and treatment trends.
• Responsible for clinical thought leadership, participating in product development and educational presentations.
• Consult with internal and external clients on high-cost, complex claims and engage in effective clinical risk management strategies.
• Review transplant contracts and vendor selections for quality control to ensure the best options.
• Build relationships with key stakeholders to communicate risk factors and develop recommendations for continuous improvement.

Lead Medical Risk Consultant

Analyst

• Provide support to the Quality Performance Team Lead to monitor, manage, and improve quality, underwriting complaints, and compliance across QBE Operations
• Manage underwriting complaints end-to-end, including inbox oversight, case coordination, and stakeholder engagement (Underwriters, Coverholders, Lloyd’s and customers)
• Deliver accurate and timely Employer’s Liability Tracing Office submissions, reporting, and compliance activities
• Proactively monitor exceptions, investigate issues, and ensure resolutions are delivered within agreed timeframes
• Produce and manage Lloyd’s syndicate protocol reporting, ensuring consistency, accuracy, and adherence to deadlines
• Coordinate Delegated Underwriting Authority High Conduct Risk reporting, including inbox management and tracking outstanding returns
• Support audit preparation and investigating ad-hoc data queries, maintaining high levels of accuracy and attention to detail
• Maintain and enhance key operating documents and processes to ensure clarity, consistency, and control
• Contribute to project activity and support the implementation of improved quality control processes across Operations

Quality and Complaints Analyst

General

• Independently manage and underwrite complex property insurance risks
• Assess, price and control risks to ensure profitable growth
• Analyze and manage exposure, accumulation and natural catastrophe risks
• Build and maintain sustainable relationships with brokers, clients and internal stakeholders
• Ensure compliance with regulatory requirements as well as underwriting, governance and ESG standards
• Contribute to the development of underwriting strategies, products and processes

Senior Property Underwriter

• Manage a portfolio of workers’ compensation claims within the Nominal Insurer scheme, ensuring timely, compliant, and effective outcomes for injured workers and employers.
• Apply your knowledge of the workers’ compensation legislation and guidelines to assess liability, coordinate treatment, and support safe, sustainable return to work outcomes.
• Work collaboratively with employers, injured workers, treating practitioners, rehabilitation providers, and internal stakeholders to drive proactive and customer focused claims management.
• Maintain accurate and compliant claim documentation in line with regulatory, contractual, and audit requirements.
• Actively contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance service delivery.
• Work within a supportive, purpose driven team environment that values collaboration, capability development, and high quality customer outcomes.

Case Manager

Infrastructure Engineer

• Provide IT support for assigned sites and remote workers.
• Troubleshoot hardware, software, networking, and telephony issues.
• Support implementation of IT team strategy.
• Drive development and maintenance of problem and incident management processes.
• Document support issues, resolutions, and customer feedback.
• Provide VIP Onsite Support service for the Executive Community.

Infrastructure Engineer – Workplace

Associate

• Collect, analyze, and interpret project data to identify trends, patterns, and areas for improvement.
• Prepare and present comprehensive reports, dashboards, and visualizations on project performance, including key metrics, risks, and issues.
• Collaborate with project managers and stakeholders to develop actionable insights and recommendations.
• Facilitate the delivery of projects within the portfolio through providing/facilitating the necessary support at key points in each project’s lifecycle and through appropriate interventions in a timely and effective manner.
• Monitor project progress against established plans, budgets, and timelines.
• Identify and communicate deviations, risks, and issues to project managers and stakeholders.
• Collaborate with project teams to implement corrective actions and mitigation strategies.
• Partner with delivery leads and PMO leaders to prepare reports and presentations to senior management and other key stakeholders to provide transparency around program health, activities, budget and actual costs, progress and adherence to standards.
• Evaluate existing project management processes and methodologies, identifying areas for improvement.
• Collaborate with the PMO Lead and project managers to develop and implement process enhancements.

PMO Associate Lead

Onboarding Specialist

• Manages end-to-end offer letter initiation, documentation completion and hiring administration in line with approved terms, timelines and compliance requirements.
• Coordinates background checks and pre-employment requirements, ensuring candidate consent, regulatory compliance, timely follow-ups and review results for red flags for escalation to hiring managers or People partners.
• Acts as the primary point of contact for candidates throughout pre-boarding such as liaising of queries related to offers, benefits and start dates with the recruiter and/or hiring manager.
• Ensures all pre-employment screenings (e.g., drug tests) are completed and proceed with the hiring process in the ATS and the HRIS.
• Coordinates with IT and the hiring manager to ensure equipment and access permissions are ready for the first day.

Talent Acquisition Specialist

• Provide delivery of superior claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases.
• Manage both Commercial and Domestic Claims property claims.
• Maintain knowledge of insurance guidelines and policy changes.
• Maintain good client relationships and respond to client requests promptly.
• Identify and report suspicious or fraudulent claims.
• Share information with stakeholders while considering confidentiality guidelines.
• Ensure compliance with accreditation levels and policies.
• Provide clear and timely communication with all stakeholders.