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QBE Insurance

Infrastructure Engineer – Workplace

QBE Insurance

IT Support Engineer providing technical support for assigned sites and remote workers in the Philippines. Troubleshooting hardware and software issues while ensuring excellent customer service and support.

Posted 7/6/2026full-timeAlabang • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support, including troubleshooting hardware, software, networking, and telephony issues. Capable of documenting support processes and providing VIP support for executive clients.

Highest-signal resume keywords
IT Support ExperienceTroubleshooting Hardware IssuesTroubleshooting Software IssuesProblem Management ProcessesIncident Management Processes

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Troubleshooting Networking IssuesTroubleshooting Telephony IssuesDocumentation of Support IssuesCustomer Feedback ManagementVIP Onsite Support
Certifications & Qualifications
Tertiary Degree
Industry Keywords
IT Support RoleRemote Worker SupportIT Team Strategy Implementation

About the role

Key responsibilities & impact
  • Provide IT support for assigned sites and remote workers.
  • Troubleshoot hardware, software, networking, and telephony issues.
  • Support implementation of IT team strategy.
  • Drive development and maintenance of problem and incident management processes.
  • Document support issues, resolutions, and customer feedback.
  • Provide VIP Onsite Support service for the Executive Community.

Requirements

What you’ll need
  • Some relevant work experience.
  • Experience in an IT support role.
  • Necessary Qualifications include: Tertiary Degree or equivalent combination of education and work experience.
  • Preferred Qualifications include: Relevant tertiary qualifications.

Benefits

Comp & perks
  • Tertiary Degree or equivalent combination of education and work experience.
  • Infrequent travel (approximately 1-4 trips annually)