Claims Officer – Commercial Property

QBE Insurance

Claims Officer for QBE managing end-to-end Commercial and Domestic Property claims. Ensuring compliance and maintaining client relationships while delivering superior claims service.

Posted 7/2/2026full-timePerth • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Commercial and Domestic Claims while ensuring compliance with insurance guidelines and maintaining strong client relationships. Possesses exceptional communication skills and a solution-focused approach to delivering superior claims service.

Highest-signal resume keywords

Commercial Claims ManagementCustomer Service ExcellenceClaims Investigation and EvaluationTime Management SkillsFraud Detection

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims EvaluationPolicy Coverage DeterminationFraud ReportingAccreditation ComplianceInsurance Guidelines Knowledge

Soft Skills

EmpathySelf-MotivationResilienceProfessional CommunicationRelationship Building

Industry Keywords

Claims ServiceClient Relationship ManagementConfidentiality GuidelinesCustomer ExpectationsSolution Focused

About the role

Key responsibilities & impact

Provide delivery of superior claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases.
Manage both Commercial and Domestic Claims property claims.
Maintain knowledge of insurance guidelines and policy changes.
Maintain good client relationships and respond to client requests promptly.
Identify and report suspicious or fraudulent claims.
Share information with stakeholders while considering confidentiality guidelines.
Ensure compliance with accreditation levels and policies.
Provide clear and timely communication with all stakeholders.

Requirements

What you’ll need

Previous experience in commercial claims is highly regarded; however, candidates with proven claims experience are also encouraged to apply
A strong focus on customer service with the ability to build rapport over the phone and handle varying customer expectations and demands
A highly empathetic approach to dealing with customers, possessing the ability to be friendly yet professional
Self-motivated with excellent time-management skills
Solution focused, pride yourself in providing an exceptional customer experience at every point of contact.
Self-motivated maintaining high levels of excellence through times of change and show resilience in the face of a challenge.

Benefits

Comp & perks

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super