Claims System Specialist

QBE Insurance

Claims System Specialist improving Claims systems operations at QBE. Supporting users, resolving issues, and collaborating with stakeholders for process improvement.

Posted 6/25/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Supporting users across our Claims systems and related platforms
Investigating and resolving system issues and incidents
Managing requests through the Enquiry Inbox and providing timely responses
Creating and executing testing (UAT, PVT, Regression)
Partnering with stakeholders to gather requirements and improve processes
Assisting with system enhancements, releases and projects
Identifying opportunities to simplify and improve the way we work

Requirements

What you’ll need

Have experience in CTP or Workers’ Compensation Claims (or similar)
Are curious about how systems work behind the scenes
Enjoy problem-solving and digging into issues
Have strong attention to detail and organisation skills
Communicate well and build strong relationships with stakeholders
Are comfortable managing multiple priorities in a fast-paced environment

Benefits

Comp & perks

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
Life Leave, supporting the life events we all experience, leaving your annual leave for rest

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

UATPVTRegression testing

Soft Skills

problem-solvingattention to detailorganizational skillscommunicationrelationship buildingtime management