Proofpoint

Product Designer

• craft digital experiences that are useful, usable and delightful for the customer
• Supporting the product managers in the development of product vision by conducting user research and prioritising our customers pain points
• Use metrics driven design thinking to look at our current user patterns and identify areas for product improvements and potential new offering
• Understand EROAD’s customers and their needs
• Use suitable user research techniques e.g. user interviews, on site observation, surveys and evaluate user feedback
• Partner with the UX team to develop customer centred user journeys
• Work with Product Managers and cross functional teams to identify possible design solutions through workshops and collaborative design sessions
• Engage in day-to-day activities with the Engineering Teams
• Promote human centred design and a consistent UX across all of EROAD product offerings
• Evolve and evangelize our design system

UX Designer

Recruitment

• Lead top‑of‑funnel sourcing for a broad range of technical roles, focusing on identifying high‑impact engineering candidates across niche and competitive markets (software, infrastructure, security, data, etc.)
• Partner closely with recruiters and hiring managers to understand technical needs, role expectations, and team dynamics.
• Design and refine sourcing strategies aimed at engaging passive candidates through research, outreach, and networking.
• Qualify prospects through initial conversations, evaluate role alignment, and maintain strong communication throughout the funnel.
• Track sourcing data, pipeline health, and conversion trends, sharing insights that improve hiring processes.
• Help enhance candidate experience by ensuring thoughtful, timely , and personalized engagement.
• Contribute to employer branding, interview best practices, and continuous improvement of recruiting operations

Senior Technical Recruiting Sourcer

Security Engineer

• Monitoring and improving AI agents, enforcing guardrails, adjudicating complex decisions
• Training and mentoring of junior analysts
• Oversee escalations from L1 analysts and customers, coordinate rapid response for high-severity incidents
• Assisting with L1 triaged as needed
• They will also be responsible for the building of and maintenance of escalation work flows and providing feedback on request.
• Provide feedback recommendations to the Client Service Manager
• Presentation of reports and advanced analytics findings when required
• Attendance at all routine client meetings and prep-meetings for Proofpoint Clients
• Overall Responsibility for any non-engineering client requests.
• Assist in identifying opportunities for new alarms policies
• Maintenance of runbooks/Proofpoint documentation (i.e. alarm workflows, escalation procedures, team details, client knowledge base)

Security Solution Analyst II

• Drive high levels of customer success through post sales customer engagements, maintaining a strong sense of ownership over customer outcomes
• Be a relentless advocate for your customers into the Product Management, Engineering and internal teams to improve the product and help ensure that Proofpoint deployments are successful.
• Independently provide ongoing and proactive vision and guidance regarding data security initiatives to assigned Proofpoint customers.
• Provide guidance and advice to onboarding customers about how best to utilize Proofpoint resources including their purchased solutions, support options, training offerings and other Proofpoint services.
• Meet regularly with customers to review product adoption and health, issues, upcoming releases, and other initiatives.
• Develop a thorough understanding of a typical customer’s business and security needs by industry, providing proactive recommendations that support the customer’s priorities.
• Contribute to functional groups from areas such as Product Management, Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction.

Senior Customer Success Manager – Email Security Product Specialist

Human Resources

• Triaging cases via our service management system and shared inboxes and providing resolution in a timely manner
• Ensure the accuracy of employee data through the management of employee systems and processes
• Support with onboarding, offboarding and employee life cycle processes and queries
• Partner with the Benefits, Payroll, HRBPs, Immigration and compliance team in delivering the best customer service
• Provide testing support for Workday updated releases, integration changes and new functionality rollouts
• Actively participate in implementation of new policies and processes
• Help create, author and manage the HR Shared services knowledgebase
• Process a variety of HR transaction, ensuring compliance and integrity throughout the system
• Be able to provide reports and data analysis on request
• Maintain discretion in matters of confidentiality at all times

HR Shared Services Specialist

Sales Engineer

• Collaborate with the Central Africa Named Accounts team to develop and execute targeted account penetration strategies.
• Design and champion complex People-Centric Security solutions encompassing the entire Proofpoint portfolio.
• Provide valuable customer insight and real-world experiences to Product Management, Marketing and Product Development (Engineering) teams to help keep our solutions as the best in class.
• You will become an expert in Email Security, Advanced Persistent Threats, Attack Protection, Threat Response, Data Loss Prevention (DLP), and the threat landscape.
• Maintain compliance with ISO, NIST and MITRE.
• Present at or attend industry seminars and/or trade shows when required.

• Act as the Technical Sales Lead throughout the pre-sales process
• Collaborate with the sales team to develop and execute targeted account penetration strategies
• Design and champion complex People-Centric Security solutions encompassing the entire Proofpoint portfolio
• Provide valuable customer insight and real-world experiences to Product Management, Marketing and Product Development (Engineering) teams to help keep our solutions the best in the industry
• Present at or attend industry seminars and/or trade shows when required
• Become an expert in Email Security, Advanced Persistent Threats, Attack Protection, Threat Response, Data Loss Prevention (DLP), and the threat landscape

Sales Engineer, Cybersecurity

Full-stack Engineer

• Join a dynamic Data Security Platform Engineering team
• Solve complex technical challenges
• Work with and adopt new and innovative technologies

Software Engineer Intern, Summer 2026

Customer Success Manager

• Drive high-impact customer success through proactive post-sales engagements, maintaining full ownership of customer outcomes and solution adoption.
• Serve as a strong DLP advocate and advisor, providing expert guidance on data protection strategies, governance, and DLP best practices tailored to each customer’s environment.
• Act as a relentless customer champion, collaborating closely with Product Management, Engineering, Support, and internal teams to ensure Proofpoint DLP and security solutions deliver measurable results.
• Provide strategic onboarding guidance focused on maximizing customer utilization of Proofpoint DLP, email security, and associated services, including support programs, training, and professional services.
• Conduct regular business and technical reviews to assess product adoption, deployment health, risk posture, upcoming feature releases, and customer success initiatives.
• Develop a deep understanding of customers’ business drivers, data protection requirements, and security priorities by industry; use this knowledge to offer proactive, actionable recommendations.
• Partner cross-functionally across Sales, Marketing, Engineering, Support, and Professional Services to identify systemic friction points and address root causes of dissatisfaction or churn.

Senior Customer Success Manager – DLP

Strategy

• Work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions
• Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction
• Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
• Meet regularly with clients to review support interactions, system status, key issues, emerging threats and how to combat them using Proofpoint products and services
• Develop deep understanding of customer’s business and operational needs
• Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management
• Identify and prioritize short term and long-term goals
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team
• Monitors levels customer satisfaction and escalates customer concerns as necessary
• Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints
• Designs and implements solutions to complex problems with minimum supervision
• Provide technical guidance to customer teams and respond to enquiries regarding product features and functionality

Threat Strategy Manager

Artificial Intelligence

• Help build specialized AI agents and agentic workflows within our Amazon Quick Suite platform to address specific business challenges
• Assist in developing and deploying AI-driven applications and multi-agent workflow orchestration
• Develop skills in prompt engineering techniques and context engineering for AI Agents to optimize performance for specific solution requirements
• Work with various customer-facing teams to understand problem requirements and help build appropriate AI solutions
• Support testing and validation of AI solutions to ensure they effectively address business problems
• Create documentation for AI solutions, implementation processes, and user guides to drive enablement within our teams
• Assist in supporting teams on AI solutions and troubleshooting issues
• Help monitor AI solution effectiveness and gather feedback for solution refinement

AI Integration Intern

• Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
• Meet regularly with clients to review support interactions, system status, key issues, emerging threats and how to combat them using Proofpoint products and services
• Develop deep understanding of customer’s business and operational needs
• Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management
• Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions
• Provide proactive recommendations that protect our customer’s information assets, leveraging the Proofpoint product suite
• Identify and prioritize short term and long-term goals
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team
• Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
• Monitors levels customer satisfaction and escalates customer concerns as necessary
• Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints
• Uses independent judgment within broad parameters
• Designs and implements solutions to complex problems with minimum supervision
• Provide technical guidance to customer teams and respond to enquiries regarding product features and functionality
• Lead proactive, hypothesis-driven threat hunting focused on email-borne threats, including phishing, business email compromise (BEC), credential harvesting, malware delivery, and abuse of trusted services
• Analyze messaging telemetry, email headers, URLs, attachments, and user interaction data to identify low-signal, evasive, or novel attack patterns
• Correlate customer email data with Proofpoint threat intelligence to uncover emerging attacker infrastructure, techniques, and social engineering trends
• Investigate suspicious or ambiguous email activity to determine attacker intent, scope of impact, and risk to users and the organization
• Translate threat hunting findings into actionable recommendations, detection improvements, and preventative controls using Proofpoint solutions
• Partner with internal threat research, detection engineering, and product teams to share email-centric threat insights and improve platform-wide protections
• Deliver clear, customer-facing briefings on email threat hunting results, trends, and lessons learned, tailored to both technical and executive audiences

Threat Strategy Manager – Threat Intelligence

Sales

• Create and execute both strategic and tactical plans to significantly increase our presence, revenue and market share in the territory
• Lead a team of Named Account Managers throughout the region
• Establish and maintain key regional customer relationships and develop and implement strategies for expanding the company’s customer base
• Define partner plan and work with the channel to drive incremental revenue
• Maintain up to date knowledge of company’s competitive positioning in the marketplace
• Partner with Sales Engineering, Professional Services, Marketing, and Support to close deals, drive revenue and adoption

Regional Director, Named Account Sales

Account Manager

• Strategic Account Managers(SAMs) are topflight, consultative, enterprise information technology sales professionals.
• Skilled interaction at all levels within assigned account’s information technology, legal and procurement organizations.
• SAMs are results oriented.
• They possess strong business acumen, maintain a solid sales pipeline, deliver accurate forecast to management, close sales, and demonstrate skilled verbal and written communication ability.
• SAMs are part of a regional sale structure and report to a Regional Sales Director.

Senior Strategic Account Manager – CA/WA

• Create and execute both strategic and tactical plans to significantly increase our revenue with the Collaboration Security product lines
• Lead a team of dedicated sales specialists
• Establish and maintain key customer & internal field sales leadership relationships
• Develop and implement strategies for expanding the company’s customer base via creative initiatives and working closely with international regions to share best practices
• Execute on a go-to-market plan to drive incremental pipeline and revenue through enablement of the field sales organization and BDR teams
• Partner with Sales Engineering, Professional Services, Marketing, and Support to close deals, drive pipeline and revenue
• Maintain an accurate forecast of the business, including current team notes on their engagement and support of the MEDDICC process as a specialist team