Proofpoint

Account Manager

• Target accounts in a region and be based in NY/NJ region
• Establish strong business relationships at the executive level
• Advanced solution selling capabilities and conducting sales presentations
• Coordinate multiple resources within an account while consistently closing business
• Penetrate net new accounts and expand presence with existing customers
• Partner with the channel organization to secure new share of the security market
• Team with Sales/Systems Engineering to prepare account strategies and deliver product demos and proof of concept programs
• Collaborate with Sales Engineering and channels to introduce Proofpoint to new customers and expand within existing customers
• Meet and exceed sales quotas

Named Account Manager

Director

• Direct scientific engagement with pharmaceutical company scientists, clients and decision makers to provide high level scientific input in study design and model execution for CrownBio’s preclinical oncology/inflammation services
• Support Business Development to secure orders and deepen account penetration through meetings and information exchange; generate protocols, study designs and proposals to define projects and pricing
• Co-travel with BD (~50% of the time) to clients and potential clients, including travel to the Boston area, to support scientific discussion of services and capabilities
• Represent CrownBio at relevant scientific and industry conferences; prepare oral presentations and/or poster presentations
• Work closely with internal R&D to gain insight of new developments and contribute to R&D strategy
• Support the continued development of company-based scientific marketing collateral and web materials
• Engage across the full spectrum of oncology/inflammation preclinical discovery, including diverse models and technologies

Senior Director, Scientific Engagement

• Drive new cyber security business predominantly across multiple vertical markets
• Focus on hunting and developing Large Enterprise Accounts (cross-vertical)
• Interact with large scale enterprises at the ‘C’ level and with technical staff within the security and IT organisation
• Articulate and promote the company’s value proposition and services to become a trusted advisor within your customer base
• Work with internal resources, including aligned System Engineers to prepare account strategies
• Collaborate with Systems Engineers to organise and deliver compelling and flawless product demonstrations
• Partner with the channel to gain access into new accounts
• Deliver strong operational excellence, to include forecast accuracy, SFDC pipeline development
• Maintain up-to-date knowledge of Proofpoint’s competitive positioning in the marketplace

Enterprise Account Manager

Sales Engineer

• Collaborate with the sales team to develop and execute targeted account penetration strategies
• Design and champion complex People-Centric Security solutions encompassing the entire Proofpoint portfolio
• Assist in professional services deployments and technical training, and present or attend industry seminars and/or trade shows
• Provide valuable customer insights and real-world experiences to Product Management, Marketing and Product Development (Engineering) teams
• Work with our Channel team to help support and enable our Distributors and Resellers
• Become an expert in Email Security, Advanced Persistent Threats, Attack Protection, Threat Response, Data Loss Prevention (DLP), and the threat landscape
• Occasional travel required.

Inside Sales Engineer

Research Engineer

• Member of a geographically distributed 24/7/365 team responding to spam attacks
• Analyze customer-reported emails and large datasets to determine correct classification
• Perform deep analyses of spam message headers & structures and design rules/signatures
• Ad-hoc tool development to streamline analysis activities
• Design and develop PoC threat detection systems and maintain existing PoCs
• Develop and maintain Python applications/tools and participate in code reviews
• Be available on a rotating on-call basis to develop signatures for emerging threats
• Help define landscape and evolution of messaging abuse and contribute to product requirements

Senior Threat Research Engineer

• Focus on hunting, developing and closing business with small to mid-sized organizations (up to 2500 employees) across New Zealand
• Establish strong business relationships at the executive level and with technical staff
• Conduct sales presentations and coordinate multiple resources within an account
• Work with Sales Engineers and Product Specialists to prepare account strategies and plans
• Partner with marketing and channel to gain access into new accounts
• Maintain up-to-date knowledge of Proofpoint’s competitive positioning in the marketplace
• Strong operational excellence, including forecast accuracy and Salesforce pipeline development

• Sell full Proofpoint Platform and grow business within assigned region in France via channel partners
• Manage portfolio of nominated focus accounts (white-space and existing customers) across SME to Enterprise
• Build executive-level relationships up to CISO; conduct face-to-face and online meetings
• Coordinate with Sales Engineers, partners, and Customer Success to deliver demos, POCs, account strategies and upsell motions
• Drive channel account mapping, joint marketing activities, enablement, pipeline generation and forecast accuracy
• Expand footprint and ensure customers protected from advanced threats using Proofpoint solutions

Regional Account Manager

Support Engineer

• Lead a team of support engineers assisting customers via community portal and phone
• Establish and manage systems to address customer inquiries and issues
• Report new/recurring problems to design departments and ensure representatives are trained on product upgrades/releases
• Manage selection, development, and evaluation of personnel
• Serve as main point of contact for customers and oversee issue resolution from identification to post-mortem
• Advocate for customers to drive enhancements across Customer Service, Professional Services, Product, Engineering, and Partner Management
• Provide Tier 1 support to administrators & enterprise-level partners during business hours
• Troubleshoot complex technical issues and communicate with customers via phone, web tools and email
• Manage product escalations and act as liaison between customers and tiered support
• Facilitate queue prioritization and assist engineers when required
• Manage local support team providing coaching, training, and development
• Develop and implement support strategies to improve customer satisfaction and reduce response times
• Manage shift rotations, provide coverage, and participate in on-call 24x7 rotation
• Provide customer-facing updates, internal reporting, and post-escalation analysis
• Coordinate incident root cause research and generate customer-facing cause analysis documentation
• Evaluate customer SLA violation requests and review technical documentation for training materials, manuals, and troubleshooting guides
• Manage customer dissatisfaction and work to return customer to a promoter

Technical Support Lead

• Drive and grow business within a specific geographical region (South Germany / Baden-Württemberg) in conjunction with channel partners
• Manage a portfolio of nominated focus accounts, including white-space and existing customers
• Establish influential business relationships at executive level within organisations between ~750–2,500 users via face-to-face and online meetings
• Channel account mapping, implement and drive joint marketing activities and partner enablement
• Hunt new accounts and expand presence with existing customers by introducing full Proofpoint platform
• Partner with channel ecosystem to gain access into new accounts and orchestrate add-on and upsell motions through partners
• Articulate and promote Proofpoint’s value proposition to become a trusted advisor
• Collaborate with Sales Engineers to organise and deliver product demonstrations and Proof-of-Concepts (POCs)
• Leverage internal resources, including System Engineers, to prepare account strategies and plans
• Partner with Customer Success for Customer Business Reviews
• Deliver operational excellence including forecast accuracy and pipeline progression
• Maintain up-to-date knowledge of Proofpoint’s competitive positioning in the marketplace

• The Role: We are seeking a Technical Customer Support Specialist to join our team in a hybrid work environment.
• Do you have a passion for educating customers on technology solutions?
• Here in Proofpoint's Customer Support team, we take pride in delighting & empowering our customers by providing superior customer service and believe a friendly & helpful personality teamed with technical acumen are the keys to success.
• Do you have the need for speed? As our customer base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment.
• That means we also need to be excellent at multi-tasking and prioritizing.
• Ever spend time learning something new, just because you were curious?
• As part of a quickly expanding support team, we each have the opportunity to become subject matter experts!
• We value someone who can learn independently and quickly.
• Have a desire to work independently AND part of a team?
• We also believe it’s important to have demonstrated the ability to work independently or part of a team.
• While most the work we do is independent, we work as a team to meet the needs of all of our customers using collaborative techniques with others on the team.
• Your day to day
• Ensure high quality customer service and technical troubleshooting to both internal (Proofpoint Employees) and external customers (Administrators)
• Proactively research and integrate product changes into daily support process
• Maintain a consultative approach to customer support and program implementation
• Act as an intermediary between customers & internal teams to resolve escalated & technical issues
• Maintain the customer-facing knowledge-base documentation
• Perform other duties as assigned

Technical Support Representative

Security Engineer

• Engage with our customers to understand their structure and workflow in order to become a trusted advisor
• Drive complex implementations while working side by side with the customers to meet their Information Protection security and compliance requirements
• Work with internal teams (e.g. engineering, sales, and product management) and external partners to ensure that customer requirements are well understood and tracked
• Coordinate with multiple parties to ensure timely and satisfactory resolution to customer issues, and completion of projects
• Develop and mentor other PCMS resources to help improve their technical knowledge, project management, and customer management skills
• Knowledge of data protection tools including Broadcom, Trellix, Forcepoint and Microsoft (endpoint, email and casb)
• Define and document the best practice techniques, processes, templates, and architectures for use by the managed services team
• Leverage previous experiences, share best practices, and facilitate creative solutions to unique challenges maximizing the value of our Information Protection products

Named Account Manager

Senior Director, Scientific Engagement

Enterprise Account Manager

Inside Sales Engineer

Senior Threat Research Engineer

Named Account Manager

Regional Account Manager

Technical Support Lead

Regional Account Manager

Technical Support Representative

Data Security Program Analyst