Manager, Threat Protection Services

Proofpoint

Manager of Threat Protection Services at Proofpoint leading a team to maximize customer value and satisfaction in cybersecurity programs. Focusing on talent development and strategic oversight in threat protection.

Posted 7/20/2026full-timeArizona, California, Colorado, Utah, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $101,600 - $214,005 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in the information security field, with a focus on talent development, customer satisfaction, and strategic process improvement. Possesses in-depth knowledge of threat protection solutions and the evolving threat landscape.

Highest-signal resume keywords

Leadership ExperienceTalent DevelopmentProofpoint Products KnowledgeThreat Protection ExpertiseCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Information SecurityThreat Actor TacticsThreat ProtectionSecurity ManagementProcess ImprovementClient ServicesSales EngineeringSupport EngineeringIT Operations ManagementTechnical Excellence

Soft Skills

Team LeadershipMentoringCommunicationMotivating TeamsProblem Solving

Tools & Technologies

Proofpoint SolutionsGatewayTAPTRAP

Industry Keywords

Threat LandscapeCustomer SatisfactionManagement By ObjectivesConsultancy ExperienceTechnical Talent

About the role

Key responsibilities & impact

Lead, mentor, and coach a team of Threat Strategy Managers; serve as a role model for professional growth and technical excellence
Responsible for talent development — finding, hiring, developing, and retaining the best technical talent
Assign MBOs (Management By Objectives) to team members aligned with corporate goals
Manage and monitor support interactions, serving as an internal advocate for Proofpoint customers
Respond to customer escalations and proactively escalate when needed
Provide get-well plans for customers at risk of non-renewal; manage the health of the customer portfolio
Develop and oversee comprehensive strategies to meet complex customer requirements utilizing Proofpoint's solutions
Plan and lead process improvement initiatives tailored to improve customer satisfaction with services and interaction with the Proofpoint team
Maintain a deep understanding and up-to-date handle on the evolving threat landscape

Requirements

What you’ll need

5+ years of leadership experience in the information security field
6+ years of industry experience in a client/professional services, sales engineering, senior support engineering, IT operations management, or senior engineering role with exposure to multiple technology areas
Managed security or consultancy experience required
Proven leadership ability with a history of successfully motivating and inspiring teams
Relevant experience with Proofpoint products and understanding of threat protection (Gateway, TAP, TRAP)
Background in security, especially around threat actor tactics, techniques, and procedures
Outstanding verbal and written communication skills
Ability to effectively work in a team environment as well as independently.

Benefits

Comp & perks

Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities