Technical Account Manager

Proofpoint

Technical Account Manager at Proofpoint advising enterprise customers on cybersecurity strategies. Driving measurable security value while engaging at the executive level in complex deployments.

Posted 7/24/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving measurable business outcomes and strategic risk assessment for enterprise customers, with a strong focus on customer success and adoption strategies. Maintains technical proficiency across the Proofpoint platform and broader cybersecurity landscape, effectively translating technical capabilities into business value.

Highest-signal resume keywords

Customer Success StrategyStrategic Risk AssessmentExecutive EngagementTechnical Expertise in CybersecurityCommercial Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LinuxSMTPMySQLWindowsActive DirectoryMicrosoft ExchangeData Communication ConceptsCloud ServicesProject Management PrinciplesTime Management

Soft Skills

Executive PresenceTeam CollaborationCrisis ManagementCommunication SkillsCoaching

Tools & Technologies

Proofpoint PlatformCybersecurity ToolsTechnical Support Systems

Industry Keywords

CISOVP Level EngagementCustomer Lifetime ValueAdoption StrategiesRenewal RisksSecurity PostureHealth ChecksBusiness ReviewsIndustry TrendsBest Practices

Tech Stack

Tools & technologies

CloudCyber SecurityLinuxMySQLSMTP

About the role

Key responsibilities & impact

Drive business outcomes aligned to customer security and organizational goals, ensuring measurable ROI across the Proofpoint investment.
Serve as a strategic risk advisor—proactively identifying and mitigating renewal, adoption, and security posture risks before they impact the customer.
Act as an executive consultant—building trusted relationships at CISO/VP level, delivering strategic insights and forward-looking recommendations.
Architect adoption and value realization plans that ensure customers maximize the full breadth of their Proofpoint deployment.
Coach customers on cyber resiliency strategy—aligning Proofpoint capabilities to their broader security framework and organizational risk tolerance.
Maintain technical expertise across the Proofpoint platform—staying current on product capabilities, integrations, and roadmap.
Understand the customer’s unique security goals, business requirements, network configuration, and Proofpoint deployment; proactively make recommendations to improve security posture and system performance.
Act as a technical advocate to manage and monitor interactions with the Proofpoint technical support team, proactively escalating issues and feature requests.
Conduct proactive health checks and provide system performance recommendations aligned to the customer’s deployment.
Provide insight on industry trends, the security landscape, best practices, and product roadmaps affecting the customer’s business.
Assist customers with setting goals and success criteria for their Proofpoint deployment, and provide reports to track key metrics and progress.
Conduct weekly status calls, monthly management calls, and periodic executive-level business reviews.

Requirements

What you’ll need

Proven ability to drive measurable business outcomes for enterprise customers
Executive presence and demonstrated experience engaging at C-suite and VP level, including CISOs, CIOs, and business unit leaders
Strategic risk assessment and advisory experience—ability to identify adoption gaps, renewal risks, and security posture vulnerabilities proactively
Strong commercial acumen—solid understanding of ARR, renewals, customer lifetime value, and the commercial dimensions of customer success
Experience building and executing customer success and adoption strategies at scale
Ability to translate technical capabilities into business value narratives tailored to executive audiences
Extensive industry experience in a client/professional services, sales engineering, senior support engineering, IT operations management, or senior engineer role with exposure to multiple technology areas
Maintain technical expertise across the Proofpoint platform and the broader cybersecurity landscape
Knowledge of data communication concepts and technologies—specifically email, networking, and cloud services
Knowledge of Linux, SMTP, and MySQL
Working knowledge of Windows, Active Directory, and Microsoft Exchange
A history of successfully leading and directing technical staff through crisis situations
Knowledge of project management principles and strong time management skills
Ability to effectively work in a team environment as well as independently
Fluency in English is required
Fluency in Spanish, German, French, Italian or other languages beneficial

Benefits

Comp & perks

Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities